PeopleSoft Enterprise CRM for High Technology

Oracle's PeopleSoft CRM for High Technology helps you maximize your sales channels, deliver personalized service to each customer, and maximize partner revenue with optimized business processes.

CRM for High Technology is an industry solution in Oracle's PeopleSoft Enterprise product line.

BENEFITS
  • Give channel partners the information, branding, and incentives they need to drive demand.
  • Enjoy better revenue predictability —deep visibility into partner pipelines enables accurate forecasting.
  • Increase installed base revenues through optimized renewal management.
  • Speed time-to-market with offer management based on buying patterns and usage trends.
  • Improve customer retention and satisfaction by increasing first-call closure rates without requiring multiple user handoffs.
  • Support cost-reduction efforts by personalizing service channels.
  • Manage quotes and orders.
  • Track available-to-promise (ATP) commitments.
  • Define your product registration process.
  • Track warranty information.
  • Monitor preventive maintenance.
  • Manage SLAs and entitlements.
  • Track product defects.
  • Generate contract service renewals.