1. Applications

Oracle User Productivity Kit Standard and Professional 12.1 ESP 5

Ensure the Success of Your Applications and Accelerate User Adoption

Oracle UPK is an easy-to-use and comprehensive content development, deployment, and maintenance platform for increasing project, program, and user productivity.

Why choose Oracle User Productivity Kit?

With Oracle UPK, project teams can mitigate risk through all phases of any project lifecycle, dramatically reduce the time to deployment, and ensure end user adoption.

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Proven technology used by over 4,000 organizations
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4 Million users globally
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Application agnostic–supports any application
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Out-of-the-box integration with core ERP systems
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Available in 22 Languages

UPK features and benefits

Increase Productivity

  • Drive higher user effectiveness by disseminating critical process knowledge through multiple learning methods
  • Increase knowledge retention and achieve faster time to competency with conceptual-based assessments
  • Live, in-application support increases user competency, reduces onboarding and help desk support costs

Streamline Upgrade/Implementation and Reduce Costs

  • Maximize alignment of the LOBs and IT through collaboration of current and future state business processes as well as best practices
  • Jumpstart projects using "Getting Started" content as well as pre-built content for Oracle applications
  • Reduce content development time and costs by 40% with single source authoring

Reduce Project Timelines

  • Improve communication, enforce participation, and gain buy-in of best practices
  • Save hundreds of hours with greater visibility into the process and early access to solutions
  • Create paradigm shift by eliminating countless hours writing and reading project assets to recording and hearing

Manage Change and Minimize Risk

  • Embed new system processes in everyday behavior to effectively train new hires or new users
  • Enable user community to embrace change through engagement early on in the project
  • Document key process information

UPK Resources

What's New

  • UPK 12.1 Overview
    Oracle User Productivity Kit 12.1 offers new features and improvements to existing features to better support all phases of the software lifecycle with a focus on creating and maintaining conceptual content, organizing growing libraries of complex content, delivering content to a mobile workforce, and enhancing overall usability and performance.

    What’s New in UPK 12.1 ESP 5
  • Released Downloads for Oracle User Productivity Kit (UPK)
    The In-Application Support SDK enables organizations to leverage robust in-application support capabilities within enterprise applications. With the In-Application Support Software Development Kit (SDK), Oracle UPK delivers context-sensitive help directly within the application to walk the user through a business process reducing help desk calls, improving efficiency, and supporting ongoing proficiency.

    In-Application Support SDK