Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included in your Oracle Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
This presentation is a great opportunity to learn how you can solve problems faster with real-time access to an expanded circle of influence, how you can share ideas for product enhancements, how you can build and organize your own knowledge network, how you can in turn share your own expertise and build a reputation within your community.
An overview of the Service Request (SR) flow, tips and best practices to save time and avoid delays, how to create a well-formed SR, how and when to gain management attention to your SR as well as how to manage and update your.
This session is targeted for Cloud SaaS Users (Fusion Applications) who want to learn more about the Oracle Customer Support Environment and get the most value from their Oracle Support contract.
In addition to the live webcasts, Oracle Support offers How-to training videos to supplement topics discussed in the Essentials Series. The How-to training videos allow you to quickly learn the details of each feature in My Oracle Support in just a few minutes. You may easily select the videos by experience level, role, or task you are attempting to perform.
The Oracle Support Accreditation Series offers training for best practices and tips directly from Oracle Support product experts to help maximize the effectiveness of your efforts. This is a great option if you wish to increase your expertise across the core Oracle Support tools, develop a customized toolkit of resources that align to your role, and implement recommended best practices, such as automated email updates, to save time and drive efficiency.
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