Lifetime Support for your hardware and operating systems
Lifetime Support stages for your Oracle products
Features
Premier Support
Provides maintenance for your Oracle Sun hardware and integrated software, for example, firmware. Maintenance and software upgrades are included for Oracle operating systems and Oracle VM for ten years from their general availability date.
Extended Support
Puts you in control of your operating system upgrade strategy by providing additional maintenance and upgrades for Oracle Solaris and Oracle Linux operating systems for an additional fee.
Sustaining Support
Maximizes your investment protection by further extending support for operating systems and firmware. Features include access to Oracle online support tools, operating system upgrade rights, pre-existing fixes, patches, and assistance from technical support experts.
Benefits of Lifetime Support for hardware
| Premier Support | Extended Support for Operating Systems | Sustaining Support for Operating Systems | |
|---|---|---|---|
| Operating system, integrated software, and integrated software option releases | yes |
yes |
yes |
| 24/7 assistance with service requests | yes |
yes |
yes |
| Access to My Oracle Support including Knowledge Base | yes |
yes |
yes |
| Operating system, integrated software, and integrated software option updates | yes |
yes |
Pre-existing |
| Security alerts and updates | yes |
yes |
Pre-existing |
| Critical patch updates | yes |
yes |
Pre-existing |
| Onsite hardware support | yes |
no |
no |
| Upgrade tools and scripts | yes |
yes |
Pre-existing |
| Access to Platinum Services | yes |
yes |
no |
| Certification with most existing Oracle products/versions | yes |
yes |
Pre-existing |
| Certification with most existing third-party products | yes |
yes |
Pre-existing |
| Certification with most new third-party products | yes |
no |
no |
| Field change orders—system modification recommendations | yes |
no |
no |
| Backport of fixes for Oracle Linux and Oracle VM releases | yes |
no |
no |
| Right to use Oracle Management Pack for Linux | yes |
yes |
yes |
| Right to use Oracle Enterprise Manager Operations Center | yes |
yes |
yes |
| Access to Oracle Enterprise Tape Analysis and Data Recovery Service | yes |
no |
no |
| 24/7 access to Oracle Unbreakable Linux Network | yes |
yes |
yes |