Oracle Cloud Success Protection and Assurance Services
Oracle Customer Success Services offers Oracle Cloud Success Protection Service and Oracle Cloud Success Assurance Service to provide Oracle Fusion Applications and Oracle Cloud Infrastructure (OCI) customers with comprehensive support across their Oracle Cloud ecosystem. These concierge-level services provide you with white-glove assistance to help you operate your Oracle Cloud solutions more efficiently and unlock greater value and innovation.
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Compare Oracle Cloud Success service offerings
Cloud Success Protection Service for SaaS
Oracle Cloud Success Protection Service for SaaS provides personalized, proactive support, including a designated technical point of contact who helps expedite the resolution of critical issues and offers strategic innovation guidance, direct access to Oracle experts, and ongoing support to help you optimize your Oracle Cloud Applications investment.
Cloud Success Protection Service for OCI
Oracle Cloud Success Protection Service for OCI provides personalized, proactive support, including a designated technical point of contact who helps expedite the resolution of critical issues and provides expert guidance on innovation and direct access to Oracle specialists to help you achieve your cloud goals and optimize your OCI environment.
Cloud Success Assurance Service for SaaS
Oracle Cloud Success Assurance Service for SaaS offers elevated, responsive support, including a designated technical point of contact who provides service request escalation management assistance for your SaaS solutions.
Cloud Success Assurance Service for OCI
Oracle Cloud Success Assurance Service for OCI offers elevated, responsive support, including a designated technical point of contact who helps facilitate quick response times for technical issues and provides service request escalation management assistance for your OCI investment.
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How organizations like yours are partnering with Oracle to succeed
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![Credicorp Capital]()
“Oracle Customer Success Services helped us from the very beginning. They understood our pains, our objectives, our strategy.”
—Axel Pozo, Chief Information Officer, Credicorp Capital -
![Kraft Heinz logo]()
“Oracle Customer Success Services is like part of the Kraft Heinz family.”
—Eric Mendez, Director, IT Finance, M&A and Master Data, The Kraft Heinz Company -
![FedEx]()
“We appreciate Oracle's collaboration on this project, bringing the needed resources to bear on any problem. They were challenged by the pace and the diligence that the FedEx team brought to the table, and they responded with solutions to resolve them in a timely manner.”
—Rajesh Singh, Vice President of IT, FedEx -
![IFFCO]()
“The Oracle team stood with us like a rock. They were with us on every step of the journey…ensuring we met our objectives and targets and were instrumental in ensuring our success.”
—A.K. Gupta, Executive Director of IT Services, IFFCO
Customer success stories
