Verenia Support

As of 5-Jul-2022, support for the NetSuite CPQ product (formerly known as Verenia NetSuite CPQ product) transitioned to NetSuite SuiteAnswers and is no longer provided through the Verenia support channels.

The same support team who supported Verenia’s products continues to do so today.

Support Requests

Log into your NetSuite account and access SuiteAnswers from the Support tab to open new support cases.

Resources

• Support Assistance Matrix (PDF) - used to determine which Oracle group to contact for assistance based on the request type
• Support Process Guide for NetSuite Customers (PDF) - contains brief instructions for SuiteAnswers account creation and service request creation