Transform Customer Engagement and Business Processes with Oracle AI Solutions

Introduction

Chatbots have a long history in managing customer engagement. Through most of that time, customers haven’t found chatbots very helpful, but that’s changing with AI. Chatbots are now more powerful, flexible, and interactive, thanks to AI. In this demo, you’ll learn how Oracle AI services can empower businesses to help transform customer engagement and streamline operations with cutting-edge technology.

By leveraging Oracle Cloud Infrastructure (OCI) Data Science tools—including AI Quick Actions and model deployment and its integration with LangChain—and other Oracle advanced solutions, such as Oracle Database 23ai and Oracle Digital Assistant, organizations can help create next-generation chatbots that drive smarter interactions and decision-making. Oracle Database 23ai’s vector search enables accurate and context-aware information retrieval so that responses are highly relevant. When integrated into retrieval-augmented generation (RAG) pipelines, this capability helps enhance the ability of chatbots to deliver natural, context-rich customer support; fine-tune supply chain operations; and craft data-driven sales strategies. Oracle Digital Assistant further elevates conversational AI by enabling intuitive dialogue management and integration with enterprise systems.

Whether it’s helping to improve customer experiences, streamlining operations, or driving growth, Oracle’s comprehensive suite of AI services deliver scalable, innovative solutions that help businesses thrive in an AI-driven world.

Demo

Prerequisites and setup

1. Oracle Cloud account—sign-up page
2. OCI Generative AI—documentation
3. OCI Data Science AI Quick Actions—documentation
4. Oracle Accelerated Data Science—documentation
5. LangChain—documentation
6. Oracle Digital Assistant—documentation
7. Oracle Database 23ai—documentation

Getting started

• Detailed steps and sample code on GitHub

Additional resources

• Tutorial: Build an Enterprise Chatbot with Oracle Digital Assistant, OCI Data Science, LangChain, and Oracle Database 23ai
• Blog: Introducing AI Quick Actions in OCI Data Science
• Blog: Enterprise chatbot with Oracle Digital Assistant, OCI Data Science, LangChain & Oracle Database 23ai