CoreDial Calls on Oracle to Bolster IP Network Quality and Reliability

CoreDial, LLC, a leading provider of cloud communications and UCaaS services, has selected Oracle Communications to help the company deliver high-quality, reliable services. Today, more than 800 channel partners rely on CoreDial to deliver services to 26,000 businesses in the United States.

“At CoreDial our number one priority is serving our partners and providing them unparalleled services that, combined with our channel optimized platform, business model, and exceptional people, enable them to deliver the best communications networks to their customers,” said Alan Rihm, chief executive officer, CoreDial. “Oracle plays a key role in helping us meet this objective and these new solutions have already greatly improved the quality, flexibility, reliability and uptime of services on our network, resulting in more consistent uptime for our partners and their customers.”

Leveraging Oracle Communications Session Border Controller (SBC), Subscriber-Aware Load Balancer and Operations Monitor, CoreDial will be able to improve real-time communications services across Internet Protocol (IP) network borders and provide interoperability between multiple private branch exchanges as they migrate across platforms.

“In an increasingly competitive market, networks that will power future generation IP services must deliver superior performance, flexibility and security,” said Doug Suriano, senior vice president and general manager, Oracle Communications. “Our technology empowers CoreDial for future growth, easily scaling to meet their business needs.”

Enhancing Services with a Modern, Responsive Communications Network

CoreDial selected Oracle SBC to leverage the offering’s inherent abilities to protect and defend CoreDial’s network and services against a wide breadth of security threats. For example, the ability to deny access to requests that reach abusive levels allows CoreDial to prevent its customers’ services from being interrupted by bad actors.  Oracle SBC has also already improved critical service provider requirements for CoreDial, including interoperability, reliability and quality, regulatory compliance, and cost optimization.

Augmenting Oracle SBC with Oracle’s Subscriber-Aware Load Balancer, CoreDial gains linear, non-disruptive scaling of up to 10 million subscribers from a single address. The solution creates a truly geo-redundant VoIP network as well. For example, in the case of a catastrophic event, CoreDial’s Philadelphia or Phoenix data centers can assume responsibilities for the network.

In addition, Oracle Communications Operations Monitor has helped CoreDial to increase visibility into their network traffic (including non-Oracle SIP devices) and to accelerate troubleshooting. Oracle’s unique, end-to-end session correlation and real-time analysis capabilities enable the CoreDial IT team to rapidly detect, isolate, and resolve problems anywhere in multivendor VoIP and UC networks.