Oracle Accessibility Conformance Report

VPAT® Version 2.5

Name of Product:

Oracle Retail Home 25.1.101.0

Product Description:

Oracle Retail Home is a single access point for retailers to review their data and take actions in their applications. It is a web portal that consolidates access to data and applications in a role-specific manner. This simplifies users' interactions with the data and applications that are most relevant to their roles by providing multiple ways to connect and view useful insights.

Report Date:

23-Jan-2025

Contact Information:

accessible_ww@oracle.com

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.0	Level A - Yes Level AA - Yes Level AAA - No
Web Content Accessibility Guidelines 2.1	Level A - Yes Level AA - Yes Level AAA - No
Web Content Accessibility Guidelines 2.2	Level A - Yes Level AA - Yes Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018	Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports: Some functionality of the product does not meet the criteria.
Does Not Support: Majority of functionality of the product does not meet the criteria.
Not Applicable: The criteria are not relevant to the product.

WCAG 2.2 Report

Table 1 also documents conformance with:

Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.2 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A)	Partially Supports	The product was tested for: Images that convey information have meaningful alternative text using ALT. Images that are decorative are marked up using ALT=”” or CSS background images. Information shown in complex images such as charts is also available in an alternative textual form (e.g. a data table). Titles for Objects and Applets are provided. Controls have an associated name. Text summary or alternative is provided for time-based media is N/A for Retail Home application. Client-side image maps specify the ALT attribute on each AREA element. Non-text characters are not used or have meaningful alternative text. CAPTCHAs are not used. CAPTCHAs include text alternatives that describe the purpose of the non-text content, and provide an alternative CAPTCHA serving the same purpose using a different modality, is N/A for Retail Home application. Exceptions Bug 37197957 : Certain metric tiles, images and graphs are missing an alternative text required to describe them, this was observed in some of the screens in the Retail Home application including missing alternate texts in metric tile and bar chart images displayed in Home Dashboard screen, pie charts in Notifications screen and on images in Manage OAuth Clients screens.
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)	Not Applicable	The product was tested for: There is no pre-recorded audio only or video only content.
1.2.2 Captions (Prerecorded) (Level A)	Not Applicable	The product was tested for : No pre-recorded video content is being used.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)	Not Applicable	The product was tested for: There is no pre-recorded video.
1.2.4 Captions (Live) (Level AA)	Not Applicable	The product was tested for : No live audio content in video is being used.
1.2.5 Audio Description (Prerecorded) (Level AA)	Not Applicable	The product was tested for: There is no pre-recorded video.
1.3.1 Info and Relationships (Level A)	Supports	The product was tested for: User interface component labels are associated with the fields they are labeling. Relationships between data are identifiable by assistive technology, or a description of the information and the relationship is provided. Headings are encoded with HTML heading tags. List markup is used for marking up lists. Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate. Data tables specify SUMMARY or CAPTION. Layout tables use appropriate markup. Groups of components are marked up with their description. Style sheets are used only to change the layout and presentation on the screen.
1.3.2 Meaningful Sequence(Level A)	Supports	The product was tested for: The sequence of elements in the DOM matches a logical reading sequence.
1.3.3 Sensory Characteristics(Level A)	Supports	The product was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound. Instructions provided which refer to graphics included a reference to the text alternative of the graphic.
1.3.4 Orientation (Level AA)	Supports	The product was tested for: Text is displayed in both device orientations without loss of functionality or visibility of the text. A fixed display orientation is required for essential functionality.
1.3.5 Identify Input Purpose (Level AA)	Not Applicable	The product was tested for: There are no text fields that collect information about the user.
1.4.1 Use of Color(Level A)	Not Applicable	The product was tested for: Information is not conveyed using color.
1.4.2 Audio Control(Level A)	Not Applicable	The product was tested for: No automatically playing audio is used.
1.4.3 Contrast (Minimum) (Level AA)	Supports	The product was tested for: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1. Other text and images of text have a contrast ratio of at least 4.5:1.
1.4.4 Resize text(Level AA)	Partially Supports	The product was tested for: Text can be resized up to 200% without loss of content or functionality. Exceptions Bug 37214008: In Retail Home application, with a 200% zoom, portions of Home Dashboard Screen and Application Dashboard screen are cut off. In addition to that, Application Dashboard screen gets frozen and is only partially visible to the user. therefore, impacting the screen visibility.
1.4.5 Images of Text(Level AA)	Supports	The product was tested for: Images of text are only used when the technology can't create the desired visual presentation, the image can be customized or the particular image is essential. Images of text are not used.
1.4.10 Reflow (Level AA)	Not Supported	The product was tested for: Text information reflows so that only one direction of scrolling is required while at 400% zoom. An alternative mobile user interface is available and is accessed from the main application. Content that requires two-dimensional layout only presents scroll bars in the component used to present the two-dimensional content. Exceptions: Bug 37220605 : When the Retail Home Application is zoomed in at 400%, screens completely freeze up and user is unable to perform screen scrolling. therefore, impacting the user navigation experience.
1.4.11 Non-text Contrast (Level AA)	Partially Supports	The product was tested for: Non-text items have a contrast ratio of at least 3:1. Exceptions: Bug 37220832 : In Retail Home application certain screens including Welcome, Notifications and Integration Status screens are failing the required foreground vs background contrast ratio for certain images displayed.
1.4.12 Text Spacing (Level AA)	Partially Supports	The product was tested for: When the following attributes and no others are modified there is no loss in functionality or content: Line height (line spacing) to at least 1.5 times the font size. Spacing following paragraphs to at least 2 times the font size. Letter spacing (tracking) to at least 0.12 times the font size. Word spacing to at least 0.16 times the font size. Exceptions: Bug 37224868: When the text spacings limits were applied, the 'Role' Drop down is cut off. Bug 37513818: As Part of Application Dashboard screen, All the text part of the table for a specifc module named "Oracle Retail Campaign and Deal Management Cloud Service (Currently Overextended) " is jumbled.
1.4.13 Content on Hover or Focus (Level AA)	Partially Supports	The product was tested for : Dismissable -The content can be dismissed without moving the pointer or keyboard focus. Hoverable - When pointer hover triggers additional content, the pointer can be moved over the additional content without the additional content disappearing. Persistent - The additional content remains visible until the hover or focus trigger is removed, the user dismisses it, or its information is no longer valid. Information appears on hover or focus using default browser behavior, such as the title attribute of components. There is no content that appears on hover or focus. Exceptions: Bug 37229275: In the Retail Home Application, the additional content information on the page header tabs get dismissed as soon as the mouse pointer is moved from the original position even if the pointer is still moving towards the additional content (not persistant), the hover also disappears even if the pointer is moved around or on the original content(not hoverable).
2.1.1 Keyboard(Level A)	Supports	The product was tested for: Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes. Proper operation of unique keystrokes and access keys, including those listed in the product documentation. The ability to use the product with OS keyboard aids: StickyKeys and FilterKeys (feature names may be different on different platforms).
2.1.2 No Keyboard Trap (Level A)	Supports	The product was tested for: Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control.
2.1.4 Character Key Shortcuts (Level A)	Not Applicable	The product was tested for: There are no single character keyboard shortcuts.
2.2.1 Timing Adjustable(Level A)	Not Applicable	The product was tested for : Time limits are not used.
2.2.2 Pause, Stop, Hide (Level A)	Not Applicable	The product was tested for(select as applicable): There is no moving, blinking, scrolling or auto-updating content.
2.3.1 Three Flashes or Below Threshold(Level A)	Not Applicable	The product was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz.
2.4.1 Bypass Blocks(Level A)	Supports	The product was tested for: A ‘Skip to Main Content’ link is provided to skip repetitive navigation links at the top of the page. Structure and hierarchy is marked up with Header elements outside of repetitive navigation links. WAI-ARIA Landmark elements are used outside of repetitive navigation links - Not Applicable
2.4.2 Page Titled(Level A)	Supports	The product was tested for: Pages have a meaningful title specified in the <title> element.
2.4.3 Focus Order(Level A)	Partially Supports	The product was tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence. Exceptions Bug 37234697: During keyboard navigating, after the control enters to "Outage Cal" widget, the control goes back into Home Dashboard tiles. therefore loosing the navigation sequence in the widget.
2.4.4 Link Purpose (In Context)(Level A)	Supports	The product was tested for: The text of links and their surrounding paragraph, list, or table cell (with marked up table headers), is sufficient to describe their purpose. Links are not used in the product. - Not Applicable.
2.4.5 Multiple Ways(Level AA)	Partially Supports	The product was tested for: Pages are contained in a "site map." Pages can be found using the provided "search" function. Pages are in a site table of contents. Pages are fully inter-linked to each other. Page contains controls that enable reaching all pages. Exceptions Bug 37235707 : User is unable to perform search for Notification, Favorite and Report folders.
2.4.6 Headings and Labels(Level AA)	Supports	All the test criterias required for this section are tested for Retail Home and they are working as expected. Therefore this requirement is fully supported for Retail Home Application.
2.4.7 Focus Visible(Level AA)	Supports	All the test criterias required for this section are tested for Retail Home and they are working as expected. Therefore this requirement is fully supported for Retail Home Application.
2.4.11 Focus Not Obscured (Level AA)	Partially Supports	The product was tested for: The initial position of user interface components receiving keyboard focus are not hidden entirely by author-created content. Exceptions Bug 37362735: ESc key is not working when user tries to close the taskflow pane, therefore, user is unable to go back to application window.
2.5.1 Pointer Gestures (Level A)	Not Applicable	The product was tested for: There are no multipoint or path-based gesture actions.
2.5.2 Pointer Cancellation (Level A)	Supports	The product was tested for: When an operation uses a single pointer, the down-event of the pointer is not used to execute any part of the function. When an operation uses a single pointer, completion of the function is on the up-event, and a mechanism is available to abort the function before completion or undo the function after completion. When an operation uses a single pointer, the up-event reverses any outcome of the preceding down-event. There are no single pointer operations.
2.5.3 Label in Name (Level A)	Supports	The product was tested for: User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually.
2.5.4 Motion Actuation (Level A)	Not Applicable	The product was tested for: There are no functions that require motion of the device.
2.5.7 Dragging Movements (Level AA)	Supports	The product was tested for: All functionality that uses a dragging movement for operation can be achieved by a single pointer without dragging. Dragging movements are essential. The functionality of dragging movements are determined by the user agent and not modified by the author.
2.5.8 Target Size (Minimum) (Level AA)	Supports	The product was tested for: Interactive targets take up at least 24×24 CSS pixels of space, including white space around the target, and the space is not shared with another target. The function can be achieved through a different control in the same software that meets this criterion. The target is in a sentence or its size is otherwise constrained by the line-height of non-target text. A particular presentation of the target is essential or is legally required for the information being conveyed.
3.1.1 Language of Page(Level A)	Supports	The product was tested for: Properly set lang attribute for each page.
3.1.2 Language of Parts(Level AA)	Supports	The product was tested for: Proper use of lang attribute for text passages that are in a different language than that of the page. There are no passages of text that are different from the language of the page.
3.2.1 On Focus(Level A)	Supports	The product was tested for: When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window.
3.2.2 On Input(Level A)	Supports	The product was tested for : Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window. In circumstances where changing the value of the components causes a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window, warning is given prior to the user interacting with those user-interface components.
3.2.3 Consistent Navigation(Level AA)	Supports	The product was tested for : Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time. There are no navigational mechanisms that are repeated.
3.2.4 Consistent Identification(Level AA)	Supports	The product was tested for: Images and controls are used and identified consistently throughout the product.
3.2.6 Consistent Help (Level A)	Supports	The product was tested for: Help mechanisms (or a link to different software containing help mechanisms) occur in the same order relative to other software content. - Not Applicable. None of the following help mechanisms exist: Human contact details, human contact mechanisms, self-help options, automated contact mechanisms.
3.3.1 Error Identification(Level A)	Supports	The product was tested for: When input errors are detected, they are described to the user in text, including identifying the item where the error occurred.
3.3.2 Labels or Instructions (Level A)	Supports	The product was tested for: Labels or instructions are provided when the product requires user input.
3.3.3 Error Suggestion (Level AA)	Supports	The product was tested for: Where suggestions for fixing an input error are known, they are provided to the user. User input is not required.
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)	Not Applicable	The product was tested for: Changes to data are not allowed.
3.3.7 Redundant Entry (Level A)	Supports	The product was tested for: Information previously entered by or provided to the user that is required to be entered again in the same process is auto-populated by the application. Information previously entered by or provided to the user that is required to be entered again in the same process is available for the user to select. Re-entering information previously entered by or provided to the user is essential. Re-entering information previously entered by or provided to the user is required to ensure the security of content. Previously entered information is not valid at the time that the user is asked re-enter the information. There are no occurrences of information that the user needs to enter which has been previously entered.
3.3.8 Accessible Authentication (Minimum) (Level AA)	Supports	The product was tested for: This criterion is not met because Oracle has determined that authentication requirements for the product are regulated and take legal precedence over this criterion.
4.1.1 Parsing(Level A)	Supports	Answer: No Testing required. The RH application content is using html and xml content so this requirement is satisfied This criterion is always satisfied by default.
4.1.2 Name, Role, Value (Level A)	Supports	The product was tested for : HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc. Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’. Custom controls have appropriate roles specified using the role attribute. Custom controls have appropriate state and property information conveyed using the relevant WAI-ARIA or HTML5 attributes. Custom controls have a meaningful programmatically exposed name. Frames have a meaningful title specified in the title attribute.
4.1.3 Status Messages (Level AA)	Partially Supports	The product was tested for : Status messages have role or properties set so information is conveyed to assistive technology without the component receiving focus. There are no status messages. Exceptions: Bug 37230435: Part of the Global Area Configuration screen, the "Configuration Saved Successfully- Dismiss" pop up appears for a short time and disappears quickly causing screen Reader unable to read the message for the end user.

2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of Color	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without Speech	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited Manipulation	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and Strength	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning Abilities	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria	Conformance Level	Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
502 Interoperability with Assistive Technology	Heading cell - no response required	Heading cell - no response required
502.2.1 User Control of Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility Features	Supports	Supports
502.3 Accessibility Services	Heading cell - no response required	Heading cell - no response required
502.3.1 Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and Headers	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.4 Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.6 Label Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.8 Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.10 List of Actions	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on Objects	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.14 Event Notification	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
503 Applications	Heading cell - no response required	Heading cell - no response required
503.2 User Preferences	Supports	Supports
503.3 Alternative User Interfaces	Not Applicable	The product does not have assistive technology features.
503.4 User Controls for Captions and Audio Description	Heading cell - no response required	Heading cell - no response required
503.4.1 Caption Controls	Not Applicable	The product has no multimedia.
503.4.2 Audio Description Controls	Not Applicable	The product has no multimedia.
504 Authoring Tools	Heading cell - no response required	Heading cell - no response required
504.2 Content Creation or Editing	Not Applicable	The product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion	Not Applicable	The product is not an authoring tool.
504.2.2 PDF Export	Not Applicable	The product is not an authoring tool.
504.3 Prompts	Not Applicable	The product is not an authoring tool.
504.4 Templates	Not Applicable	The product is not an authoring tool.

Chapter 6: Support Documentation and Services

Criteria	Conformance Level	Remarks and Explanations
602 Support Documentation	Heading cell - no response required	Heading cell - no response required
602.2 Accessibility and Compatibility Features	Supports	The product documentation describes : Accessibility modes, either at installation or runtime. Special keystrokes needed to operate controls. Workarounds. (list any other important content related to accessibility) Accessibility-related documentation can be found at: https://docs.oracle.com/en/industries/retail/retail-home/latest/rhmug/access-feat.htm
602.3 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support Documentation	Not Applicable	Answer: Not applicable. Remarks: Product documentation is in electronic format.
603 Support Services	Heading cell - no response required	Heading cell - no response required
603.2 Information on Accessibility and Compatibility Features	Supports	Oracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication Needs	Supports	Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.