Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle Application Express (Revised) 4.2.6 (Updated)

Product Description:

Oracle Application Express is a web-based development framework for building web applications. There are known issues with this product, which have been cited in this document under one or more of the following categories:

Development Environment - The development environment for Application Express.
Database Applications - Standard, developer-built web applications using the full framework capability.
Websheet Applications - Targeted not just at developers, 'Websheets' allow non-technical users to also put content on the web, and provide a different interface to the more common 'Database' applications.
Documentation - The documentation for Application Express.

Application Express is a modern, web-based development framework, and as such relies on modern web technologies including HTML5, JavaScript, CSS and WAI-ARIA. The information supplied in this VPAT only applies when the product is used with Firefox and JAWS. Additionally, the accessibility runtime modes 'Screen Reader' or 'High Contrast' must be set accordingly, as listed below.

Date:

13-Sep-2018

Archive Note:

This VPAT applies to only version 4.2.6. It does not apply to any versions of Oracle Application Express. This VPAT has been superseded by Oracle Application Express 5.0.4 (Updated) .

Contact Information:

accessible_ww@oracle.com

Notes:

This VPAT does not cover the following product areas:

SQL Workshop Module - Module used to maintain database objects for your applications. An alternative would be to connect to your database schema via a different tool (such as SQL Developer), if direct access to the database is available.
Data Grids in the Websheet runtime - Sub-module of a Websheet application, where ad-hoc multi-row data can be maintained. There is currently no alternative.
All sample applications, available from the Packaged Applications page in the Application Express development environment.
The following non-sample applications, available from the Packaged Applications page in the Application Express development environment:
- APEX Application Archive
- Application Standards Tracker
- Artwork Catalog
- Bug Tracking
- Checklist Manager
- Community Requests
- Customer Tracker
- Data Reporter
- Decision Manager
- Expertise Tracker
- Feedback
- Go Live Check List
- Group Calendar
- Incident Tracking
- Issue Tracker
- Live Poll
- Meeting Minutes
- Opportunity Tracker
- P-Track
- Survey Builder
- Systems Catalog
- Use Case Status
External content (web pages served from non-APEX-Workspace domains).
System generated emails.

There are 2 accessibility modes available in Application Express:

Screen Reader Mode - If you are using the Application Express Development Environment with a screen reader or with keyboard-only, please ensure you have Screen Reader Mode enabled.
High Contrast Mode - If you are using the Application Express Development Environment in conjunction with Windows High Contrast Mode, please ensure you have High Contrast Mode enabled.

To enable these modes:

For the Application Express development environment, both of these modes are enabled via the select list in the 'Accessibility Mode' region on the workspace home page.
For the Application Express Websheet runtime, both of these modes are enabled via links at the bottom of the websheet home page.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.1	Level A - Yes Level AA - Yes Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018	Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports: Some functionality of the product does not meet the criteria.
Does Not Support: Majority of functionality of the product does not meet the criteria.
Not Applicable: The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A)	Supports	The product was tested for: Images that convey information have meaningful alternative text using ALT Images that are decorative are marked up using ALT=”” or CSS background images Information shown in complex images such as charts is also available in an alternative textual form (e.g. a data table) Controls have an associated name
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.4 Captions (Live) (Level AA)	Not Applicable	The product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)	Not Applicable	The product has no multimedia.
1.3.1 Info and Relationships (Level A)	Partially Supports	The product was tested for: User interface component labels are associated with the fields they are labeling Headings are encoded with HTML heading tags List markup is used for marking up lists Table markup is used for marking up data tables, including row and column headers and table summaries where appropriate Data tables specify SUMMARY Layout tables use appropriate markup Groups of components are marked up with their description Style sheets are used only to change the layout and presentation on the screen Exceptions: Affecting Database Applications: If Column Groups are defined for the columns in an Interactive Report Region, and Single Row View is used to display the row details, the "Expand" and "Collapse" icons used to show and hide a particular Column Group have no ALT text. This issue is tracked with Oracle bug 16275752. The Single Row View of Interactive Report Regions contains a table with no SUMMARY text, and no header / cell associations. This issue is tracked with Oracle bug 15864568. Affecting Websheet Applications: The 'Getting Started' page, that is included if the user specifies to include it when creating a 'Websheet' application, contains a complex informational image, showing a screenshot of the application homepage, with magnified sections highlighting different key functionality. This image has no ALT text. This issue is tracked with Oracle bug 17061651. Affecting Development Environment: In one page in the 'Application Builder' module, there is a custom form field rendered with an icon next to the field, that when clicked loads a popup displaying possible values to select for the field. This is the 'Detail Table Name' field on the 'Create Application - Pages' page, displaying during the wizard to create a new application. The icon has no ALT text, resulting in the wrapping anchor having no link text. This issue is tracked with Oracle bug 14479237. Affecting Development Environment, Websheet Applications and Database Applications: The modern inline date pickers are not usable with screen readers or magnification due to focus not being set correctly. The data table is also missing a caption or summary text to describe the data in the table. Users can however enter the date manually into the date input field. This issue is tracked with Oracle bug 9740473. All native report regions of Application Express currently have no declarative way of defining row headers. This issue is tracked with Oracle bug 14198644. Affecting Documentation: The left page navigation section visible on some pages of documentation, is not marked up in a way that would make it easily identifiable with assistive technologies. This issue is tracked with Oracle bug 25168796.
1.3.2 Meaningful Sequence(Level A)	Partially Supports	The product was tested for: The sequence of elements in the DOM matches a logical reading sequence Exceptions: Affecting the Documentation: There are some inconsistencies on several pages between tab and visual order, where tabbing through the elements on the page does not follow the expected visual order. These issues are tracked with Oracle bugs 25168757, 25168784.
1.3.3 Sensory Characteristics(Level A)	Supports	The product was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound
1.3.4 Orientation (Level AA)	Not Supported	This product has not yet been evaluated for this criteria
1.3.5 Identify Input Purpose (Level AA)	Not Supported	This product has not yet been evaluated for this criteria
1.4.1 Use of Color(Level A)	Supports	The product was tested for: Information conveyed by color is available in alternative formats, such as shape, text, font weight
1.4.2 Audio Control(Level A)	Not Applicable	The product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)	Partially Supports	The product was tested for: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1 Other text and images of text have a contrast ratio of at least 4.5:1 Exceptions: Affecting the Development Environment: On the 'Packaged Application Details' page, the text displaying the application status information (for statuses 'Installed', 'Coming Soon', 'Locked' or 'Unlocked') does not have sufficient contrast. This issue is tracked with Oracle bug 16971481.
1.4.4 Resize text(Level AA)	Partially Supports	The product was tested for: Text can be resized up to 200% without loss of content or functionality Exceptions: Affecting Development Environment: On one page in the 'Application Builder' module, in certain circumstances some buttons in an 'Interactive Report' region header bar become overlaid on one another, when that content is zoomed in. This issue is tracked with Oracle bug 14479157.
1.4.5 Images of Text(Level AA)	Supports	The product was tested for: Images of text are only used when the technology can't create the desired visual presentation, the image can be customized or the particular image is essential
1.4.10 Reflow (Level AA)	Not Supported	This product has not yet been evaluated for this criteria
1.4.11 Non-text Contrast (Level AA)	Not Supported	This product has not yet been evaluated for this criteria
1.4.12 Text Spacing (Level AA)	Not Supported	This product has not yet been evaluated for this criteria
1.4.13 Content on Hover or Focus (Level AA)	Not Supported	This product has not yet been evaluated for this criteria
2.1.1 Keyboard(Level A)	Partially Supports	The product was tested for: Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes Proper operation of unique keystrokes and access keys, including those listed in the product documentation The ability to use the product with OS keyboard aids: StickyKeys and FilterKeys (feature names may be different on different platforms) Exceptions: Affecting Database Applications: If Column Groups are defined for the columns in an Interactive Report Region, and Single Row View is used to display the row details, the "Expand" and "Collapse" icons used to show and hide a particular Column Group cannot receive keyboard focus and are therefore inaccessible to keyboard-only users. This issue is tracked with Oracle bug 16275752. Affecting Development Environment, Websheet Applications and Database Applications: The column headings in Interactive Report Regions used to sort, hide, filter, group or show help about data are not accessible by keyboard navigation. This functionality, with the exception of showing help, is available via the interactive report 'Actions' menu. This issue is tracked with Oracle bug 7655582. In Interactive Report Regions, the Compute and Group By dialogs contain the following text elements that have a popup menu adjacent to the element (providing the user a way to select from common format masks if they wish) and this popup menu cannot receive keyboard focus; Compute dialog > Format Mask, Group By dialog > Format Mask 1, 2 and 3 (once for each group by function). This issue is tracked with Oracle bug 17970817. Affecting Documentation: The 'Welcome' and 'Choose Language' menus in the header and footer bars respectively cannot be reached with keyboard, as they rely on mouse hover functionality to open the menus. This issue is tracked with Oracle bug 25168767.
2.1.2 No Keyboard Trap (Level A)	Supports	The product was tested for: Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control
2.1.4 Character Key Shortcuts (Level A)	Not Supported	This product has not yet been evaluated for this criteria
2.2.1 Timing Adjustable(Level A)	Partially Supports	The product was tested for: Time limits in the product can be turned off before they are encountered Exceptions: Affecting Development Environment and Websheet Applications: The Maximum Session Length and Maximum Session Idle Time time-outs, which are configured by the Application Express instance administrator, cannot be extended by an end-user. This issue is tracked with Oracle bug 14616880. Affecting Development Environment, Websheet Applications and Database Applications: Some Application Express authentication schemes (including authentication into the Application Express development environment itself), are designed to temporarily lock an account after a failed login attempt, for a period of time long enough to deter brute-force attacks. For the end user, this displays as an error notification in a Heading (H2) tag, stating 'Invalid Login Credentials. Please wait x seconds to login again.', where the 'x' will count down until the user is able to re-attempt login. This count down is the timed element, and a screen reader user is not notified when this count down concludes, so must currently keep checking the notification heading to see when it has completed. This issue is tracked with Oracle bug 14463181.
2.2.2 Pause, Stop, Hide (Level A)	Supports	The product was tested for: There is no moving, blinking or scrolling content
2.3.1 Three Flashes or Below Threshold(Level A)	Supports	The product was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)	Supports	The product was tested for: Structure and hierarchy is marked up with Header elements outside of repetitive navigation links
2.4.2 Page Titled(Level A)	Supports	The product was tested for: Pages have a meaningful title specified in the TITLE element
2.4.3 Focus Order(Level A)	Partially Supports	The product was tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence Exceptions: Affecting Development Environment: Some pages contain unintuitive tab order. This issue is tracked with Oracle bugs 9474840 and 14463362. Affecting Development Environment, Websheet Applications and Database Applications: The 'Actions' menu in Interactive Report Regions used to access common report functions such as applying filters, formatting or saving reports, fails to focus the first menu item when the menu is opened. Please see the 'Accessibility in Oracle Application Express' appendix of the Oracle Application Express User Guide for details of how to access the 'Actions menu with keyboard only and JAWS'. This issue is tracked with Oracle bug 19590107.
2.4.4 Link Purpose (In Context)(Level A)	Partially Supports	The product was tested for: The text of links and their surrounding paragraph, list, table cell (with marked up table headers), or preceding heading is sufficient to describe their purpose Exceptions: Affecting the Development Environment: Across the development environment there are many report pages, with 'Edit' icons on each row of the report, to take the user to edit a particular component relevant to that page and row. In many places across these pages, this icon contains an image with either missing, or empty ALT text, which therefore means the wrapping anchor does not get correct link text. This issue is tracked with Oracle bug 16911835.
2.4.5 Multiple Ways(Level AA)	Supports	The product was tested for: Pages are fully inter-linked to each other Pages can be found using the provided "search" function Page contains controls that enable reaching all pages
2.4.6 Headings and Labels(Level AA)	Partially Supports	The product was tested for: Headers describe the topic or purpose of the content below them Labels describe the purpose of the associated field Exceptions: Affecting Development Environment: 'Next' and 'Previous' style navigation buttons, used to allow navigation across related components in the development environment sometimes have button text of just '>' and '<'. This is insufficient in clearly describing the purpose of the button. This issue is tracked with Oracle bug 16322302.
2.4.7 Focus Visible(Level AA)	Supports	The product was tested for: Visual indication of the location of the focus
2.5.1 Pointer Gestures (Level A)	Not Supported	This product has not yet been evaluated for this criteria
2.5.2 Pointer Cancellation (Level A)	Not Supported	This product has not yet been evaluated for this criteria
2.5.3 Label in Name (Level A)	Not Supported	This product has not yet been evaluated for this criteria
2.5.4 Motion Actuation (Level A)	Not Supported	This product has not yet been evaluated for this criteria
3.1.1 Language of Page(Level A)	Supports	The product was tested for: Properly set lang attribute for each page
3.1.2 Language of Parts(Level AA)	Supports	The product was tested for: Proper use of lang attribute for text passages that are in a different language than that of the page
3.2.1 On Focus(Level A)	Supports	The product was tested for: When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.2 On Input(Level A)	Partially Supports	The product was tested for: Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window In circumstances where changing the value of the components causes a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window, warning is given prior to the user interacting with those user-interface components Exceptions: Affecting Development Environment, Websheet Applications and Database Applications: Item types that have an option to submit the page when the item's value changes (for example 'Select List' item type with the 'Page Action on Selection' attribute set to 'Submit Page') reload the page when the value is changed, and also cause focus to be reset to the start of the page. This issue is tracked with Oracle bug 20697122.
3.2.3 Consistent Navigation(Level AA)	Supports	The product was tested for: Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time
3.2.4 Consistent Identification(Level AA)	Supports	The product was tested for: Images and controls are used and identified consistently throughout the product
3.3.1 Error Identification(Level A)	Partially Supports	The product was tested for: When input errors are detected, they are described to the user in text, including identifying the item where the error occurred Exceptions: Affecting Development Environment, Websheet Applications and Database Applications: Errors displayed in Interactive Report dialogs (for example when attempting to save a Filter with an empty 'Expression' value) just display a red border around the field in error, with no text explaining what the error is. This issue is tracked with Oracle bug 20697217.
3.3.2 Labels or Instructions (Level A)	Partially Supports	The product was tested for: Labels or instructions are provided when the product requires user input Exceptions: Affecting Database Applications: The native form item List Manager contains an input element to capture new values that has no programmatically determinable name. This issue is tracked with Oracle bug 17773859. Affecting Development Environment, Websheet Applications and Database Applications: The compound native form items: shuttles, radio groups and check boxes, emit unnecessary label tags associated with the element that contains the compound elements. This issue is tracked with Oracle bug 12683118. In Interactive Report Regions, there is a Filter dialog allowing the user of the report to define filters on their report data. This filter dialog contains 2 form elements that have a duplicate label 'Column'. This issue is tracked with Oracle bug 17971146.
3.3.3 Error Suggestion (Level AA)	Supports	The product was tested for: Where suggestions for fixing an input error are known, they are provided to the user
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)	Supports	The product was tested for: Data is checked for input errors with an opportunity for the user to correct them When using the component creation wizards, the component data can be reviewed, corrected, and confirmed by the user before it is finalized
4.1.1 Parsing(Level A)	Supports	The product was tested for: Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs
4.1.2 Name, Role, Value (Level A)	Partially Supports	The product was tested for: HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc. Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’ or 'invalid' Custom controls have appropriate roles specified using the role attribute Custom controls have appropriate state and property information conveyed using the relevant WAI-ARIA or HTML5 attributes Custom controls have a meaningful programatically exposed name Frames have a meaningful title specified in the title attribute Exceptions: Affecting Development Environment and Database Applications: The 'Text Field with autocomplete' native item type fails to convey the autocomplete list to assistive technologies. This issue is tracked with Oracle bug 18918806. Affecting Development Environment, Websheet Applications and Database Applications: The dialogs used in Interactive Report Regions for common interactions such as applying filters, saving reports, adding highlights etc., could be made more user friendly for a screen reader user. Please see the 'Accessing Interactive Reports Using JAWS' section of 'Appendix E, Accessibility in Oracle Application Express' in the Oracle Application Express User Guide for an example of how to interact with one of these dialogs. This issue is tracked with Oracle bug 12717028. The 'Actions' menu in Interactive Report Regions used to access common report functions such as applying filters, formatting or saving reports, fails to clearly indicate when a menu item has a sub-menu (for example 'Format'). Please see the 'Accessibility in Oracle Application Express' appendix of the Oracle Application Express User Guide for details of how to access the 'Actions menu with keyboard only and JAWS'. This issue is tracked with Oracle bug 19590067. Affecting Documentation: The left page navigation section visible on some pages of documentation contains a 'Table of Contents' sub-section, which should be coded to the WAI-ARIA 'Tree' guidelines. This issue is tracked with Oracle bug 25168801.
4.1.3 Status Messages (Level AA)	Not Supported	This product has not yet been evaluated for this criteria

2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of Color	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without Speech	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited Manipulation	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and Strength	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning Abilities	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria	Conformance Level	Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
502 Interoperability with Assistive Technology	Heading cell - no response required	Heading cell - no response required
502.2.1 User Control of Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility Features	Not Applicable	The product is designed to be isolated from the underlying platform.
502.3 Accessibility Services	Heading cell - no response required	Heading cell - no response required
502.3.1 Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and Headers	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.4 Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.6 Label Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.8 Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.10 List of Actions	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on Objects	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.14 Event Notification	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
503 Applications	Heading cell - no response required	Heading cell - no response required
503.2 User Preferences	Not Applicable	The product is designed to be isolated from the underlying platform.
503.3 Alternative User Interfaces	Not Applicable	The product does not have assistive technology features.
503.4 User Controls for Captions and Audio Description	Heading cell - no response required	Heading cell - no response required
503.4.1 Caption Controls	Not Applicable	The product has no multimedia.
503.4.2 Audio Description Controls	Not Applicable	The product has no multimedia.
504 Authoring Tools	Heading cell - no response required	Heading cell - no response required
504.2 Content Creation or Editing	Supports	See the responses in the WCAG 2.0 section of this report.
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion	Supports	The product contains no instance of either converting content from one format to another, or saving content in multiple formats.
504.2.2 PDF Export	Not Supported	Classic Report and Interactive Report native region types in Application Express have the capability to export their data in PDF format. The PDF is not accessible, but the HTML used to render the report on the page is accessible.
504.3 Prompts	Not Supported	There are currently no such prompts, or built-in tools to assist developers in creating accessible applications.
504.4 Templates	Supports	See the responses in the WCAG 2.0 section of this report, specifically where issues are listed as affecting 'Database Applications'.

Chapter 6: Support Documentation and Services

Criteria	Conformance Level	Remarks and Explanations
602 Support Documentation	Heading cell - no response required	Heading cell - no response required
602.2 Accessibility and Compatibility Features	Supports	The product documentation describes: Runtime accessibility modes and special keystrokes needed to operate native components. Available in the 'Accessibility in Oracle Application Express' appendix in the 'Application Builder User's Guide' book of the product documentation. Workarounds. Available in the 'Release Notes', listed under 'Accessibility Issues'. Both the 'Accessibility in Oracle Application Express' appendix and 'Release Notes' can be navigated to from the product documentation homepage: https://docs.oracle.com/cd/E37097_01/index.htm
602.3 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support Documentation	Not Applicable	Product documentation is in electronic format.
603 Support Services	Heading cell - no response required	Heading cell - no response required
603.2 Information on Accessibility and Compatibility Features	Supports	Oracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication Needs	Supports	Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.