Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle Public Sector Compliance and Regulation 11.13.22.01.0

Product Description:

Oracle Fusion Applications are a suite of web-based enterprise software business products. Oracle Public Sector Compliance and Regulation targets the needs of state and local officials responsible for regulating building development and business operation within their jurisdictions.The responses to many of the technical standards are based on functionality provided by underlying technologies; please see the Oracle Fusion Applications Common Dependencies VPAT listed in the Product Dependencies section for more information.

Date:

03-Nov-2021

Archive Note:

This VPAT applies to only version 11.13.22.01.0. It does not apply to any versions of Oracle Public Sector Compliance and Regulation after this. This VPAT has been superseded by Oracle Permitting and Licensing 11.13.22.04.0.

Contact Information:

accessible_ww@oracle.com

Notes:

This VPAT does not cover the following product areas:

The product contains an authoring tool that allows the author to design forms such as for permits or business licenses. While the content produced from the authoring tool is accessible, the content designer itself is excluded.
The product integrates to a third party rendering tool, ESRI, to display maps.
The product provides Chatbot Assistants which are an alternative to the UI.
BI Publisher reports are intended for printing purposes only.
Product Documentation in PDF format.
The product utilizes process automation in Oracle Integration Cloud.

Oracle Public Sector Compliance and Regulation has a single run time mode for the user interface. The single run time mode ensures a more consistent approach to the user interface regardless of whether the user is utilizing a screen reader, keyboard, high contrast, zoom, or large fonts mode. There are specific keystrokes for a number of operations within the application. For information on keystrokes and on accessibility in the product, review the Using Accessibility Features chapters in the Oracle Public Sector Community Development documentation.

Dependent Products

This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.1	Level A - Yes Level AA - Yes Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018	Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports: Some functionality of the product does not meet the criteria.
Does Not Support: Majority of functionality of the product does not meet the criteria.
Not Applicable: The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A)	Partially Supports	The product was tested for: Images that convey information have meaningful alternative text using ALT. Images that are decorative are marked up using ALT=”” or CSS background images. Information shown in complex images such as charts is also available in an alternative textual form (e.g. a data table). Titles for Objects and Applets are provided. Controls have an associated name. CAPTCHAs are not used. During testing, the following issues were identified: Notification priority icon on the notifications window does not have meaningful alternative text. Bug 33050645. Visualizations on the Project Overview page does not have meaningful alternative text. Bug 33510018.
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.4 Captions (Live) (Level AA)	Not Applicable	The product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)	Not Applicable	The product has no multimedia.
1.3.1 Info and Relationships (Level A)	Partially Supports	The product was tested for: User interface component labels are associated with the fields they are labeling. Headings are encoded with HTML heading tags. List markup is used for marking up lists. Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate. Data tables specify SUMMARY or CAPTION. Layout tables use appropriate markup. Groups of components are marked up with their description. Style sheets are used only to change the layout and presentation on the screen. During testing, the following issues were identified: Advanced Search in the Commmon Component User interface has a table not marked up properly. Bug 33515025. Notifications are missing semantic markup to indicate whether the notification is read or unread. Bug 333421891. Hierarchical Level Structure of the Report List is not marked up properly. Bug 33056016. Headings for search and advanced search in Explore Your City are not marked up properly. Bug 33503086. Business License activities has a layout table that is not marked up properly. Bug 33509922. Project Overview has a heading which is not marked up properly. Bug 33509958. Report an Issue has a layout table not marked up appropriately. Bug 33524392. Add Contractor has a search result selection column without a column header. Bug 33356091.
1.3.2 Meaningful Sequence(Level A)	Supports	The product was tested for: The sequence of elements in the DOM matches a logical reading sequence.
1.3.3 Sensory Characteristics(Level A)	Supports	The product was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound. Instructions provided which refer to graphics include a reference to the text alternative of the graphic.
1.3.4 Orientation (Level AA)	Supports	The product was tested for: Text is displayed in both device orientations without loss of functionality or visibility of the text.
1.3.5 Identify Input Purpose (Level AA)	Supports	The product was tested for: Text fields which collect information about the user contain the appropriate autocomplete content attribute.
1.4.1 Use of Color(Level A)	Supports	The product was tested for: Information is not conveyed only using color.
1.4.2 Audio Control(Level A)	Not Applicable	The product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)	Partially Supports	The product was tested for: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1. All other text and images of text have a contrast ratio of at least 4.5:1. During testing, the following issues were identified: Priority and Close icons on Notifications window have visual presentation of text which does not have a contrast ratio of at least 4.5:1. Bug 33050613.
1.4.4 Resize text(Level AA)	Partially Supports	The product was tested for: Text can be resized up to 200% without loss of content or functionality. During testing, the following issues were identified: Apply page for permits and business licenses truncates text when resized to 200%. Bug 33056465. Inspection Request and Inspection Cancel pages not usable when resized to 200%. Bug 32084043.
1.4.5 Images of Text(Level AA)	Supports	The product was tested for: Images of text are only used when the technology can't create the desired visual presentation, the image can be customized or the particular image is essential.
1.4.10 Reflow (Level AA)	Not Supported	The product was tested for: Text information reflows so that only one direction of scrolling is required while at 400% zoom. Content that requires two-dimensional layout only presents scroll bars in the component used to present the two-dimensional content. During testing, the following issues were identified: Portal banner region area removes functionality for maps, page finder, and navigational items when resized to 400%. Bug 31613493, 32218095, and 32217988. Anonymous and Public User landing pages remove functionality and have text obscured when resized to 400%. Bug 32106769. Agency Springboard landing page removes functionality and has text obscured when resized to 400%. Bug 33523905. Apply page for permits, business licenses , and planning applications have truncated text, obscured text, and obscured user interface elements when resized to 400%. Bug 33056465. Notifications modal and detail page not usable when resized to 400%. Bug 32102848. Manage Account page not usable when resized to 400%. Bug 32124646. Explore your City search has truncated placeholder and link text and full results not scrollable when resized to 400%. Bug 33502922. Error Log Tab not displayed on Communication Center page when resized to 400%. Bug 33046047. Report an Issue not usable when resized to 400%. Bug 33525223.
1.4.11 Non-text Contrast (Level AA)	Partially Supports	The product was tested for: Non-text items have a contrast ratio of at least 3:1. During testing, the following issues were identified: Common user interface icon components used download, filter, and sort for tables have a contrast ratio less than 3:1. Bug 32095619.
1.4.12 Text Spacing (Level AA)	Supports	The product was tested for: When the following attributes and no others are modified there is no loss in functionality or content: Line height (line spacing) to at least 1.5 times the font size Spacing following paragraphs to at least 2 times the font size Letter spacing (tracking) to at least 0.12 times the font size Word spacing to at least 0.16 times the font size
1.4.13 Content on Hover or Focus (Level AA)	Supports	The product was tested for: Dismissable -The content can be dismissed without moving the pointer or keyboard focus Hoverable - When pointer hover triggers additional content, the pointer can be moved over the additional content without the additional content disappearing Persistent - The additional content remains visible until the hover or focus trigger is removed, the user dismisses it, or its information is no longer valid
2.1.1 Keyboard(Level A)	Partially Supports	The product was tested for: Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes. Proper operation of unique keystrokes and access keys, including those listed in the product documentation. The ability to use the product with OS keyboard aids: StickyKeys and FilterKeys (feature names may be different on different platforms). During testing, the following issues were identified: Deleting conditions on the Sync Card Status page are not operable with the keyboard. Bug 33402202. Back button on Worklist tab is not operable with the keyboard. Bug 33421867. Search button on apply is not operable with the keyboard. Bug 33525269.
2.1.2 No Keyboard Trap (Level A)	Supports	The product was tested for: Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control.
2.1.4 Character Key Shortcuts (Level A)	Supports	The product was tested for: There are no single character keyboard shortcuts.
2.2.1 Timing Adjustable(Level A)	Partially Supports	The product was tested for: Time limits in the product can be turned off before they are encountered. Time limits in the product can be extended with at least 20 seconds warning up to 10 times. Time limits are longer than 20 hours. During testing, the following issues were identified: Payment Cart has a time limit function which cannot be turned off before encountered or extended. Bug 33524004.
2.2.2 Pause, Stop, Hide (Level A)	Supports	The product was tested for: There is no moving, blinking or automatic scrolling content that is greater than or equal to 5 seconds.
2.3.1 Three Flashes or Below Threshold(Level A)	Supports	The product was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz.
2.4.1 Bypass Blocks(Level A)	Supports	The product was tested for: A ‘Skip to Main Content’ link is provided to skip repetitive navigation links at the top of the page. Structure and hierarchy is marked up with Header elements outside of repetitive navigation links WAI-ARIA Landmark elements are used outside of repetitive navigation links.
2.4.2 Page Titled(Level A)	Partially Supports	The product was tested for: Pages have a meaningful title specified in the TITLE element. During testing, the following issues were identified: Report an Issue has a page title which does not describe purpose. Bug 33524445.
2.4.3 Focus Order(Level A)	Supports	The product was tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence.
2.4.4 Link Purpose (In Context)(Level A)	Supports	The product was tested for: The text of links and their surrounding paragraph, list,or between list, and table cell (with marked up table headers), is sufficient to describe their purpose.
2.4.5 Multiple Ways(Level AA)	Supports	The product was tested for: Pages can be found using the provided "search" function. Pages are fully inter-linked to each other.
2.4.6 Headings and Labels(Level AA)	Partially Supports	The product was tested for: Headers describe the topic or purpose of the content below them. Labels describe the purpose of the associated field. During testing the following issues were identified: Labeling and implementation of selecting or identifying a comment as a favorite is difficult to understand. Bug 31114926. Labels of the Report List page do not describe purpose. Bug 33056016. Labels of the delete icon when deleting a row of notifications on Sync Card Status do not describe purpose. Bug 33402158. Labels for frequency related fields on the Receivables Receipt and Sync Card Status pages used for scheduling purposes do not describe purpose. Bug 33325272. Labels for location search on Report an Issue do not describe purpose. Bug 33524422. Heading on Permit and Contractor page does not describe the content below it. Bug 33383776.
2.4.7 Focus Visible(Level AA)	Partially Supports	The product was tested for: Visual indication of the location of the focus. During testing, the following issues were identified: Focus is not visible after tabbing to the mark unread field on the notifications modal from the notifications window. Bug 33050619. Focus is not visible for Search for an Issue field after focus returns back to the field a second time. Bug 33036795. Focus is not visible on Business License Overview page for several read only fields. Bug 33509930.
2.5.1 Pointer Gestures (Level A)	Supports	The product was tested for: There are no multipoint or path-based gesture actions.
2.5.2 Pointer Cancellation (Level A)	Supports	The product was tested for: When an operation uses a single pointer, the down-event of the pointer is not used to execute any part of the function. When an operation uses a single pointer, completion of the function is on the up-event, and a mechanism is available to abort the function before completion or undo the function after completion. When an operation uses a single pointer, the up-event reverses any outcome of the preceding down-event.
2.5.3 Label in Name (Level A)	Partially Supports	The product has been tested for: User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually. During testing, the following issues were identified: View Details link on the Project Overview page has a visual label which is not contained in the accessible label. Bug 33509945. Confirm location button on the Report an Issue page has a visual label which is not contained in the accessible label. Bug 33524440.
2.5.4 Motion Actuation (Level A)	Supports	The product was tested for: There are no functions that require motion of the device.
3.1.1 Language of Page(Level A)	Supports	The product was tested for: Properly set lang attribute for each page.
3.1.2 Language of Parts(Level AA)	Supports	The product was tested for: Proper use of lang attribute for text passages that are in a different language than that of the page.
3.2.1 On Focus(Level A)	Partially Supports	The product was tested for: When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window. During testing, the following issues were identified: Substantial change of context occurs when applying for permits, business licenses, or planning applications once search box receives focus. Bug 31834789.
3.2.2 On Input(Level A)	Partially Supports	The product was tested for: Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window. In circumstances where changing the value of the components causes a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window, warning is given prior to the user interacting with those user-interface components. During testing, the following issues were identified: Menu items selected from action menu using arrow keys causes unexpected change in keyboard focus. Bug 33050653.
3.2.3 Consistent Navigation(Level AA)	Supports	The product was tested for: There are no navigational mechanisms that are repeated.
3.2.4 Consistent Identification(Level AA)	Partially Supports	The product was tested for: Images and controls are used and identified consistently throughout the product. During testing, the following issues were identified: Implementation of tables and sorting of table columns across different transactions is not consistent. Bug 28525590 and Bug 28525798. Implementation of tabs across different transactions is not consistent. Bug 31805713. Header icons and colors are not consistent throughout all elements of the application. Bug 30109779. Labeling and implementation of the Comments and Attachment tables are not consistent. Bug 31114902.
3.3.1 Error Identification(Level A)	Supports	The product was tested for: When input errors are detected, they are described to the user in text, including identifying the item where the error occurred.
3.3.2 Labels or Instructions (Level A)	Partially Supports	The product was tested for: Labels or instructions are provided when the product requires user input. During testing, the following issues were identified: Required field indicator should be fully expanded on public user facing pages with a visible legend. Bug 31786375. Two text input fields on the Adhoc Notification page missing labels. Bug 33309369. Checkboxes to assign inspectors on batch assign page missing labels. Bug 33443648.
3.3.3 Error Suggestion (Level AA)	Supports	The product was tested for: Where suggestions for fixing an input error are known, they are provided to the user.
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)	Supports	The product was tested for: Submissions can be reversed by the user. Data is checked for input errors with an opportunity for the user to correct them. Data can be reviewed, corrected, and confirmed by the user before they are finalized.
4.1.1 Parsing(Level A)	Partially Supports	The product was tested for: Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs. Pages validate to the HTML specification. During testing, the following issues were identified: Duplicate IDs exist in the HTML in the Comment common user interface components. Bug 31114902 and Bug 33510000. Duplicate IDs exist in the HTML in the Collection Table common user interface component when table used on a modal. Bug 33392584 and Bug 33385286 Duplicate IDs exist in the HTML in the Plan Review console. Bug 33450076. Duplicate landmarks found in the HTML on the Projects and Communication pages. Bug 33362225 and Bug 33362102. Duplicate landmarks found in the HTML on the Page Finder transaction. Bug 33514998. Heading Level 1 is missing where Level 2 exists on the Registered Public User Landing Page. Bug 33503223. Duplicate IDs exist in the HTML for the For, To, and CC text boxes on Adhoc Communications and Communications Center. Bug 33362102 and Bug 33046027. List markup is incorrect on the Apply page for a permit group. Bug 33525271.
4.1.2 Name, Role, Value (Level A)	Partially Supports	The product was tested for: HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc. Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’. Frames have a meaningful title specified in the title attribute. During testing, the following issues were identified: Recommended permits not read to the user after completing questionnaire. Bug 28428677. Table Common Component has filter button where state not announced to AT. Bug 33395352, Bug 33395221, and Bug 33395295. AT stops responding to actions taken by user after deleting rows in Business Rules Framework Scheduled Rules page on Firefox. Bug 32976952. Checkboxes to assign inspectors on batch assign page do not have programatically determined names. Bug 33443648. Case Timeline Filter Toolbar not read with appropriate role on VoiceOver. Bug 33059395. Field and Select Attributes on Case Details page do not have programatically determined names. Bug 33362102. Toggle buttons on Permit Add Contractor page do not have programatically determined names. Bug 33356091. State of selected navigation item not announced to the AT. Bug 33523964. Timer on Payment Cart page does not have appropriate role to indicate purpose. Bug 33524004. Recently Used transactions in Drop Down menu do not have programatically determined names. Bug 33512484.
4.1.3 Status Messages (Level AA)	Partially Supports	The product was tested for: Status messages have role or properties set so information is conveyed to assistive technology without the component receiving focus. During testing, the following issues were identified: Required field error messages not read by AT when recipient left blank on the Synch Card Status page. Bug 33403065. Status message not read by AT when no results found on global search. Bug 33524040. Status nessage not read by AT when no results found on Worklist page. Bug 33524533. Error message not read by AT when location error detected based on input from user. Bug 33525328.

2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of Color	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without Speech	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited Manipulation	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and Strength	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning Abilities	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria	Conformance Level	Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
502 Interoperability with Assistive Technology	Heading cell - no response required	Heading cell - no response required
502.2.1 User Control of Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility Features	Not Applicable	The product is designed to be isolated from the underlying platform.
502.3 Accessibility Services	Heading cell - no response required	Heading cell - no response required
502.3.1 Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and Headers	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.4 Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.6 Label Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.8 Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.10 List of Actions	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on Objects	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.14 Event Notification	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
503 Applications	Heading cell - no response required	Heading cell - no response required
503.2 User Preferences	Not Applicable	The product is designed to be isolated from the underlying platform.
503.3 Alternative User Interfaces	Not Applicable	The product does not have assistive technology features.
503.4 User Controls for Captions and Audio Description	Heading cell - no response required	Heading cell - no response required
503.4.1 Caption Controls	Not Applicable	The product has no multimedia.
503.4.2 Audio Description Controls	Not Applicable	The product has no multimedia.
504 Authoring Tools	Heading cell - no response required	Heading cell - no response required
504.2 Content Creation or Editing	Supports	See WCAG 2.0 Section.
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion	Not Applicable	The product does not include authoring tools that provide format conversions or saving content in multiple formats.
504.2.2 PDF Export	Not Applicable	The product does not provide export of PDF files.
504.3 Prompts	Not Supported	The product does not prompt authors to create accessible content. Bug 28586849.
504.4 Templates	Not Applicable	The product does not provide templates.

Chapter 6: Support Documentation and Services

Criteria	Conformance Level	Remarks and Explanations
602 Support Documentation	Heading cell - no response required	Heading cell - no response required
602.2 Accessibility and Compatibility Features	Supports	The product documentation describes: Accessibility modes, either at installation or runtime Special keystrokes needed to operate controls Workarounds Accessibility-related documentation can be found in the Oracle Public Sector Compliance and Regulation documentation in the Using Accessibility Features Chapter,
602.3 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support Documentation	Not Applicable	Support documentation is provided in electronic format.
603 Support Services	Heading cell - no response required	Heading cell - no response required
603.2 Information on Accessibility and Compatibility Features	Supports	Oracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication Needs	Supports	Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.