Name of Product: Oracle Fusion Service Request Management Cloud Service 11.12.0.0.0Last Updated: 08-Dec-2016 This VPAT applies to only version 11.12.x. It does not apply to any versions of Oracle Fusion Service Request Management Cloud Service after this. This VPAT covers the service request management functionality available as a complementary option to the Cloud editions of Fusion CRM Base (also referred to as Oracle Sales Cloud). The product supports the ability to create, edit, assign, respond to and resolve service requests. Service Requests can be associated to accounts, contacts, partner accounts, activities, and assets that are shared with the Oracle Sales Cloud application. The user interface for the product is based on the Fusion Simplified User Experience. Service Requests can also be created and updated through REST APIs and file-based import. This VPAT does not cover the following product areas: Access to the data through REST or SOAP web services Accessibility mode can be activated by the user using the Accessibility preferences page available from the global UI header across the top of every page. The user can access this page through one of two paths - either by selecting the accessibility mode icon in the global UI header or by selecting the user menu in the top right corner of the global UI header and then choosing Personalization > Set Preferences > Accessibility. This document describes the extent to which the product conforms to the applicable U.S. Section 508 standards, subject to Oracle's interpretation of those standards and the remarks in this document. . We are using a format similar to the For more information regarding the accessibility status of this product or other Oracle products, see https://www.oracle.com/accessibility/ or contact:accessible_ww@oracle.com. | |
Note: This document is provided for information purposes only and the contentshereof are subject to change without notice. Oracle Corporationdoes not warrant that this document is error free, nordoes it provide any other warranties or conditions, whether expressedorally or implied in law, including implied warranties and conditionsof merchantability or fitness for a particular purpose. Oracle Corporationspecifically disclaims any liability with respect to this documentand no contractual obligations are formed either directly or indirectlyby this document. Oracle further makes no representation concerning the ability ofassistive technologies or other products to interoperate with Oracle products.This document addresses the named product(s) only and not prerequisite products for whichOracle supplies restricted use licenses. |
Note to 1194.22: The Board interprets paragraphs (a) through (k) of this section as consistent with the following priority 1 Checkpoints of the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) (May 5 1999) published by the Web Accessibility Initiative of the World Wide Web Consortium: Paragraph (a) - 1.1, (b) - 1.4, (c) - 2.1, (d) - 6.1, (e) - 1.2, (f) - 9.1, (g) - 5.1, (h) - 5.2, (i) - 12.1, (j) - 7.1, (k) - 11.4.
Criteria | Supporting Features | Remarks (e.g., definition, equivalent facilitation, scope of support provided) |
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1194.41(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge. | Documentation for this product is provided in HTML format with limited exceptions. | |
1194.41(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge. | Documentation for this product is provided in HTML format with limited exceptions. | |
1194.41(c) Support services for products shall accommodate the communication needs of end-users with disabilities. | Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process. |