Hospitality

Hospitality solutions

Build exceptional guest and staff relationships and a more adaptable back office.

• Property management

  • Comprehensive hotel property management system (PMS)

    Manage all aspects of hotel business operations, including the delivery of superior guest experiences.

  • PMS dashboard

    Get a snapshot of all the key information you need to perform your job.

  • Guest profile

    Gain rich insights into your guests’ preferences, including their communication choices, spending habits, and marketing data, to help grow loyalty and deliver exceptional guest service.

  • Look to book

    An intuitive availability screen allows you to offer rates matching your guests’ needs, clearly identifying the best rate, package, and room-type combinations that maximize revenue and turn shoppers into bookers.

  • Real-time business insights

    From high-level metrics to individual transactions, all the data you need to make informed decisions is available in a simple-to-use, hospitality-focused solution that enables property-specific or groupwide reporting.

  • Cloud digital assistant

    OPERA Cloud Digital Assistant helps users execute routine tasks and activities, such as house status, room management, and reservations.

  • Loyalty

    Get to know your customers better by developing stronger relationships with them through a loyalty program. Anticipate their needs and preferences while giving them points to spend for a memorable stay.

  • Vacation ownership

    Oracle Hospitality OPERA Vacation Ownership System Cloud Service offers key capabilities to manage mixed-use properties, including condominium units and hotel rooms.

  • Post It

    Post It meets the needs of hotels without full-service food and beverage offerings.

  • Payments

    To fulfill operations and guest service needs, Oracle Hospitality is committed to offering payment solutions that include cutting-edge technology for contactless hotel operations, including mobile and kiosk solutions.

  • Mobile guest experience

    A web application designed for smartphones lets guests preregister their arrival, with the registration process commencing with an email sent to eligible guests 4 to 48 hours before arrival.

  Resources

  • Take a cloud PMS tour
• Restaurants

  • Hotel cloud POS system

    Empower the entire food and beverage team to enhance the guest experience while remaining agile with new menu offerings and promotions.

  • Hospitality POS hardware

    Rely on sturdy, smart, and stylish POS hardware that’s built for hotel restaurants.

  • Enterprise menu management

    Tap Oracle’s expertise for accuracy and efficiency on menu and pricing updates for a single location or across a series of locations while ensuring brand standards are maintained.

  • Kitchen display systems

    Simplify communication and processes, increase productivity, and manage orders from the dining room and mobile platforms for superb kitchen performance.

  • Reporting and analytics

    Monitor food and beverage operations across your property with consolidated dashboards and reports.

  • Payments

    Fulfill operations and guest service needs with payment processing options that meet your requirements.

• Guest engagement and merchandising

  • Pre-arrival: eStandby Upgrade

    Capture guest demand for premium inventory, products, and services across digital marketing channels. Manage guest requests via an easy-to-use portal or directly in OPERA Cloud.

  • Pre-arrival: eXpress Upgrade

    Engage hotel guests with confirmed offers for last-minute premium inventory, including guests who booked on third-party sites.

  • Mobile check-in: Mobile Guest Experience

    Give guests arrival options while shortening check-in times and optimizing staffing needs. Increase incremental revenue with merchandising offers embedded directly in the mobile check-in path.

  • Front desk: CheckIn Merchandising (PDF)

    OPERA Cloud is the industry’s only PMS with AI embedded right in the check-in path, giving staff the tools they need to customize the guest experience without adding time to the check-in process.

  Resources

  • Explore the Guest Engagement and Merchandising suite of solutions
  • Request a demo
• Sales and event management

  • Blocks

    Provide an overview of group details for quick access to important data points, such as dates, market location, blocked and picked-up room nights, and owners.

  • Events

    One screen has everything you need to know about your event: date and start time, attendees, function space, special indicators for loud event and do not move, and the current on-the-books revenue.

  • Function Diary

    Where you go to find out which events are happening in your hotel, details about those events, what space is available for booking, and how many sleeping rooms are available for the same date.

  • Manage Resources screen

    Where you go to book menus and items for an event. The innovative drawer design lets you access information about the menus and items while preserving all the relevant event information for continued viewing.

  Resources

  • Flyer: Oracle Hospitality OPERA Cloud Sales and Event Management (PDF)
  • Datasheet: OPERA Cloud Sales and Event Management (PDF)
  • Take a product tour
• Distribution

  • Channel management (PDF)

    Seamlessly manage your inventory through your preferred channels using a single system connected to your property management system.

  • Distribution connected directly to the source (PDF)

    Simplify activating and managing channels independently.

  • Rate management (PDF)

    Tap into artificial intelligence and machine learning to return the best offer at the right time.

  • Channel connectivity marketplace (PDF)

    Hoteliers and distribution partners can activate and manage any type of distribution channel via APIs exposed through Oracle Hospitality Integration Platform.

  • Single system efficiencies (PDF)

    Maximize efficiency by managing rates, restrictions, and inventory within one system.

  • Increased revenue and reduced distribution costs (PDF)

    View and manage the performance of the most profitable channels at a glance and respond immediately to unexpected demand swings.

• OPERA Cloud Central

  • Contact center

    Call center staff can simplify the reservation process while optimizing rates and rooms, add value to the guest stay, and personalize service with a full view into guest preferences.

  • Centralized sales

    Increase sales effectiveness and aid decision-making with real-time data into room blocks and catering details.

  • Distribution

    Simplify channel management and connect distribution channels directly to the source to maximize room revenue.

  • Loyalty

    Strengthen your brand by attracting and retaining guests with a customizable, dynamic loyalty solution. Bring together all your hotel customer data and reward your guests with offers and promotions, delivering a better guest experience.

  Resources

  • Explore how OPERA Cloud Central centralizes data and functionality
• Finance

  • Financial management

    Adapt your business models for new opportunities, sharpen your forecasts, control costs, and efficiently report results.

  • Financial planning and analytics

    Integrate financial data across all your operations and align key tasks for budgeting, forecasting, and profitability assessment. Shorten financial planning cycles for properties, brands, and the entire enterprise.

  • Procurement

    Simplify procurement across suppliers to improve cash flow management, vendor selection, spending compliance, and margin performance across all properties.

  • Scenario planning

    Build flexible growth plans that guide you on how to stay on track as market conditions change. Red-flag properties and bring on new franchisees.

  Resources

  • Read the CFOs’ scenario planning starter kit (PDF)
  • Explore financial solutions
  • Explore analyst reports for financial solutions
  • Explore Oracle Cloud ERP product tours
• Human capital management

  • Human capital management

    Employ innovative tools to recruit, assign, train, and manage personnel, giving your hospitality workforce the exceptional HR service that aligns with your brand values.

  • Payroll

    Simplify how you pay your workforce with a highly configurable solution, fully unified with Oracle Fusion Cloud Human Capital Management (HCM) for efficient, compliant payroll processing across the globe—no matter your company size or worker types.

  • Recruiting and Talent Management

    Take control of every stage of the talent lifecycle. Attract the best candidates, boost productivity, and improve decisions with end-to-end talent management. Source, recruit, onboard, manage performance, develop careers, and plan succession—all in one place.

  Resources

  • Explore analyst reports for Oracle Cloud HCM
  • Explore Oracle HCM product tours
• Loyalty and marketing

  • Customer experience

    Build comprehensive guest profiles based on data from all touchpoints to deliver exceptional experiences.

  • Customer loyalty

    Identify, reward, and retain guests with programs that award points based on length of stay, number of stays, booking method, spending, and more.

  • Marketing

    Customize and elevate the entire guest journey by sharing guest data—including information on bookings, onsite experiences, and more—across marketing, sales, and back-office teams.

  • Campaign management

    Show guests you understand their preferences by personalizing your digital marketing across channels.

  Resources

  • Datasheet: OPERA Cloud Loyalty (PDF)
• Digital customer service

  • Customer self-service

    Offer guests self-service tools to help them get answers faster, free your agents to handle more complex tasks, and reduce costs.

  • Agent-assisted service

    Give agents a complete, unified view of the guest and intelligent tools to find answers, collaborate across the business, and solve problems faster.

  Resources

  • Explore Oracle Service
  • Take a product tour
• Cloud infrastructure

  • Oracle Cloud Infrastructure (OCI)

    Improve the security and stability of your most important systems by running them in the cloud. Whether you’re adopting Oracle SaaS applications or migrating on-premises workloads, OCI offers better performance at a lower cost.

  • Isolated network virtualization

    Run applications in a highly secure, compliant public cloud environment that offers full-stack protection with customer isolation, internal threat detection, end-to-end encryption, and automated threat remediation.

  • Oracle Analytics Cloud

    Analyze data across your enterprise to make smarter predictions and better business decisions using data visualization, enterprise reporting, scenario modeling, and mobile analytics—in the cloud, on-premises, or through a hybrid model.

  • Hybrid cloud

    Run OCI services in our public cloud regions across the globe. Use OCI cloud native services in your own data center. Bring VMware to the cloud without losing control. OCI provides more flexibility to craft a hybrid cloud strategy that meets your IT goals.

  Resources

  • Make IT more efficient with OCI
  • Watch the OPERA Cloud video (1:41)