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Is There a Fast Path to Success?
Erin Avery and Peter ArmalyWhen he’s had to help someone understand, in lay terms, what Customer Success is meant to do, our boss is fond of replying this way.
“The CSM role is kind of like a nutritionist and personal trainer rolled into one. To achieve a certain level of fitness, say the development of 6 pack abs (or a lowered cost of talent acquisition through the use of software) the customer needs to eat their kale and do their crunches. The CSM is there to coach and guide them, not to eat their kale or get down on the floor and sweat on their behalf.”
Read the blog注：为免疑义，本网页所用以下术语专指以下含义：
- 除Oracle隐私政策外，本网站中提及的“Oracle”专指Oracle境外公司而非甲骨文中国。
- 相关Cloud或云术语均指代Oracle境外公司提供的云技术或其解决方案。