Oracle Cloud Success Assurance and Protection Services

Oracle Customer Success Services offers Oracle Cloud Success Protection Service and Oracle Cloud Success Assurance Service to provide comprehensive support across the entire Oracle ecosystem of products—including infrastructure, database and applications. These concierge services provide companies with white glove assistance to help them overcome their biggest business challenges and unlock greater value and innovation.

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Compare Oracle Cloud Success service offerings

Cloud Success Protection Service for SaaS

Oracle Cloud Success Protection Service for SaaS features a dedicated point of contact to swiftly address technical issues, support rapid resolution for critical escalations, and provide proactive, strategic innovation guidance and direct access to Oracle experts for ongoing support and optimization of your SaaS investment.

Cloud Success Protection Service for OCI

Oracle Cloud Success Protection Service for OCI provides personalized, proactive support, including a dedicated point of contact who helps ensure quick response times for technical concerns, expedites resolution of critical issues, and provides expert guidance on innovation and exclusive access to Oracle specialists to help you achieve your cloud goals and optimize your OCI environment.

Cloud Success Assurance Service for SaaS

Oracle Cloud Success Assurance Service for SaaS provides added peace of mind through elevated responsiveness, enhanced escalation, and expert and hands-on assistance for Oracle applications.

Cloud Success Assurance Service for OCI

Oracle Cloud Success Assurance Service for Oracle Cloud Infrastructure (OCI) offers enhanced responsiveness, prioritized escalation paths, and expert, hands-on support for your OCI investment.

How organizations like yours are partnering with Oracle to succeed

  • Credicorp Capital

    “Oracle Customer Success Services helped us from the very beginning. They understood our pains, our objectives, our strategy.”

    —Axel Pozo, Chief Information Officer, Credicorp Capital

  • Kraft Heinz logo

    “Oracle Customer Success Services is like part of the Kraft Heinz family.”

    —Eric Mendez, Director, IT Finance, M&A and Master Data, The Kraft Heinz Company

  • FedEx

    “We appreciate Oracle's collaboration on this project, bringing the needed resources to bear on any problem. They were challenged by the pace and the diligence that the FedEx team brought to the table, and they responded with solutions to resolve them in a timely manner.”

    —Rajesh Singh, Vice President of IT, FedEx

  • IFFCO

    “The Oracle team stood with us like a rock. They were with us on every step of the journey…ensuring we met our objectives and targets and were instrumental in ensuring our success.”

    —A.K. Gupta, Executive Director of IT Services, IFFCO

Customer success stories


Michelin's Oracle Cloud Journey Toward Innovation and Efficiency
Michelin’s Oracle Cloud Journey Toward Innovation and Efficiency (2:18)

DLL Consolidates Operations with Oracle Fusion Cloud ERP
Panasonic Electric Works India Lifts Customer Satisfaction with Oracle Cloud (2:02)
Renner Eliminates Downtime During High Demand with Oracle Cloud
Renner Eliminates Downtime During High Demand with Oracle Cloud (2:49)

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