Oracle powers experiences for 150,000 users with Oracle Content Management

Oracle scales content globally with Oracle Content Management on Oracle Cloud Infrastructure, managing more than 2.5 petabytes of data.

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Content is everywhere. Every day, Oracle is adding content to channels and applications using Oracle Content Management, whether it be commerce or sales or support or service or marketing.

Chris StoneSenior Vice President, Content and Collaboration, Oracle

Business challenges

Oracle does business in 175 countries, serves 430,000 customers, and drives US$40 billion yearly revenue. The company employs 135,000 staff members, manages 22,000 new hires per year, and partners with 40,000 suppliers, completing between 10 and 12 acquisitions per year. Oracle is the only cloud provider in the world that runs entirely on its own cloud.

Oracle Content serves over 150,000 internal users such as employees and contractors, administering more than 2.5 petabytes of data on its content management systems, with 30 to 50 terabytes added daily. Oracle Content runs 3,500 internal micrositesand more than 100 external sites, including Oracle.com. Across its digital landscape, the organization uploads more than 1.5 million files per day and handles millions of page views each month.

With its advanced capabilities for tagging, organizing, and searching content, Oracle Content Management is turning employees, partners, and customers into both fans and content creators.

Chris StoneSenior Vice President, Content and Collaboration, Oracle

Why Oracle chose Oracle

Oracle uses Oracle Content Management to solve the massive problems of scale and the exponential growth of content within the company. Oracle Content is the most complete, modern content management platform that is fully cloud-enabled and hosted, covering a multitude of capabilities. It is the only cloud-native content management solution that supports every asset, user, and experience of a brand.

Pre-integrated with Oracle Advertising and Customer Experience, Oracle Content Management provides immediate added value for Oracle’s marketing and sales staff. The solution allows for any number of users, brand portals, and custom user interfaces to enable collaboration across multiple systems.

It also allows for multichannel delivery across preconfigured content delivery networks and video streaming services on any device.

Results

Oracle uses Content Management as a cloud-based content hub to drive omnichannel content management and accelerate content delivery. It offers powerful collaboration, workflow management, and development capabilities that streamline the creation and delivery of content, improving customer and employee engagement.

Built for developers as well as enterprise users, Oracle Content Management empowers its users to take content to new places as they add it to every channel, application, and experience. They use all types of content, including renditions and assets from other repositories, as well as smart content, using machine learning by design to categorize, find, and recommend content. And they create content fast on an industry-leading content delivery network, with the ability to scale on Oracle Cloud Infrastructure (OCI).

Oracle scales content globally on Oracle Cloud Infrastructure with a built-in Akamai content delivery network. Oracle Marketing uses Content Management to revamp sites without recoding, such as Oracle’s main customer reference site oracle.com/customers, with more than 1,000 featured customer stories. Another large-scale website built with Content Management is Java.com, which contain 15,000 pages and generates over 150 million page views per month.

Oracle builds numerous tools with the solution. The Oracle employee intranet gives quick access to all the tools and information across the company with 150,000 users, 4,000-plus sites, and more than 4 million page views per month. OraDocs provides 150,000 users with a secure file synchronization, backup, and sharing site for 750 million documents with over 2.5 petabytes of storage, enabling every Oracle employee to discover, publish, and collaborate. And Oracle’s sales enablement empowers marketing and sales staff to easily find content among more than 25,000 content assets such as presentations and sales plays.

Oracle also uses Content Management for feeding marketing campaigns with content recommendations, fully integrated across Oracle CX applications such as Oracle Responsys Campaign Management, Oracle Eloqua Marketing Automation, and Oracle Service.

Published:March 18, 2022