Oracle Service

Deliver efficient service outcomes at scale when and where customers engage. Oracle Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.

Explore Oracle Service

Automate common customer service requests

Help customers get answers faster, free your agents to handle more complex tasks, and reduce cost with self-service tools.

  • Build and deploy a branded customer help center to assist with common questions and initiate digital messaging conversations.
  • Curate and publish helpful knowledge articles, how-to videos, technical schematics, product manuals, and other useful artifacts for solving issues.
  • Let digital assistants drive rich conversational experiences with customers and service automation tools to deliver outcomes compliant with your business rules.
  • Automatically transfer escalated requests from self-service channels to live agents, preserving context and conversation history and eliminating the need for the customer to repeat information.

Oracle Service customer successes

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Learn why companies across all industries use Oracle Service to deliver differentiated and meaningful customer service experiences. Click on a logo to learn more.

Why choose Oracle Service?

Create digital-first experiences for your customers

With Oracle Service’s automated solutions, brands can give customers the power to easily find information and answers to their questions or engage with a live person when necessary.

Improve your organization’s data visibility

Oracle offers solutions across multiple applications and customer touchpoints to help businesses connect data across service, marketing, sales, commerce, loyalty, finance, and supply chain. Customers receive more personalized and holistic service experiences, as well as more immediate problem resolutions, without having to engage a company at multiple touchpoints.

Simplify customer service delivery

Help agents focus on high-value interactions by providing guided assistance, next-best-action recommendations, and automation for routine processes—all from within a single desktop application. Agents have more time to focus on high-value client relationships and revenue-generating opportunities.

Transform the asset-based field service lifecycle

Predict and prevent downtime, improve efficiency, and grow service-related revenue by automating the workflows that connect your customers and their assets to your teams, your supply chain, and your back office.

Resources

Cloud readiness

Best practices and resources

Find best practices and useful resources that can help you make the most of your CX products. Whether you’re a new customer or are looking for ways to optimize or expand your implementation, you can find what you need.

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