Oracle Digital Customer Service

Deliver convenient, always-on customer service engagement using the channels your customers prefer most. Oracle’s digital customer service tools work across agent-assisted and self-service workflows, giving customers the option to seek answers on their own or speak directly to agents through live webchat, screen-sharing, video chat, or messaging platforms.

  • Faster support, better outcomes, powered by AI

    Learn how to improve customer satisfaction and reduce costs across self-service, agent-assisted, and field service workflows using automation and AI.

  • Oracle named a Leader in the Gartner® Magic Quadrant for the CRM Customer Engagement Center

    Customer service and support technology leaders can consult this report to help identify the service technology suite that best fits their needs.

  • Explore the power of AI and automation in service

    Learn cutting-edge best practices for service delivery, including how AI and automation are transforming the way service teams operate. Explore our on-demand webcast catalog for insights.

Explore Oracle Digital Customer Service

Oracle Digital Customer Service makes it easy for customers to interact directly with service teams and improves the self-service experience, providing customers with contextual advice and recommendations across the channels they prefer to use.

Customer portal

Expedite issue resolution and reduce costs by deflecting common customer inquiries to your branded, personalized self-service help center.

Build and publish with ease

Curate a branded digital service experience using Oracle Visual Builder. Use pre-built templates and low-code tools to embed capabilities and enable business objects from Fusion Service and other Oracle Cloud Applications.

Help customers help themselves

Provide 24/7 access to purchase history, product details, service requests, knowledge articles, and subscription information. Enable customers to quickly find answers, chat or talk to an agent, and schedule on-site service.

Proactively engage customers

Establish business rules to engage—in real time—with website visitors. Capture visitor data and launch actions such as inserting content and triggering events throughout the entire engagement experience.


Why choose Oracle Digital Customer Service?

  • Create digital-first experiences for your customers

    With Oracle Service’s automated solutions, brands can give customers the power to easily find information and answers to their questions or engage with a live person when necessary.

    See how Razer is delivering digital-first service experiences (2:59)

  • Improve your organization’s data visibility

    Oracle offers solutions across multiple applications and customer touchpoints to help businesses connect data across service, marketing, sales, commerce, loyalty, finance, and supply chain. Customers receive more personalized and holistic service experiences, as well as more immediate problem resolutions, without having to engage a company at multiple touchpoints.

    Explore Oracle Unity

  • Simplify customer service delivery

    Help agents focus on high-value interactions by providing guided assistance, next-best-action recommendations, and automation for routine processes—all from within a single desktop application. Agents have more time to focus on high-value client relationships and revenue-generating opportunities.

Digital service is redefining customer experiences

See how Johnson Controls is driving service change to benefit its customers, Accenture is mitigating risk with AI and chatbots, and Oracle Service is helping our customers and partners to fully optimize the customer service experience.

Oracle Digital Customer Service customer successes

View more customer successes

Learn how companies like yours use Oracle’s campaign management features to succeed. Click on the logos to read their stories.

Resources

Cloud readiness

Best practices and resources

Find best practices and useful resources that can help you make the most of your CX products. Whether you’re a new customer or are looking for ways to optimize or expand your implementation, you can find what you need.

Additional solutions you may be interested in

Oracle Knowledge Management

Create and publish help content

Oracle Field Service

Schedule and execute field work

Oracle Intelligent Advisor

Automate service decisions

Oracle Service Center

Contact center agent workspace

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