Oracle Fusion Field Service is a cloud-based field service management solution that helps businesses schedule, route, and equip mobile workers to complete service activities at a customer’s home, office, or installed asset location.
Join our webinar on February 25th to learn how to unify the service lifecycle—from the field to the back office.
Field service and support technology leaders can use this research to help find the best-fit solution to manage installation, repair, inspection, and maintenance services for equipment and systems.
Learn how to improve customer satisfaction and reduce costs across self-service, agent-assisted, and field service workflows using automation and AI.
Meet forecasting and workload management goals, predict future demand, build long-term plans, and track performance.
Configure your service model to meet operational efficiency, cost management, and customer experience goals.
Ensure on-time arrivals, reduce distance driven, eliminate unnecessary truck rolls, and complete more jobs per day.
Hear from field service experts as they discuss how you can elevate the customer and employee experience by investing in connected experiences.
The renewable energy company uses Oracle Field Service to empower mobile resources across Europe.
Learn how companies across across industries use Oracle Fusion Field Service to improve their field service interactions and exceed customer expectations. Click on a logo to learn more.
Optimize your field service teams, by automatically assigning and routing field service workers based on SLAs, their particular skills, location, availability, and individual performance patterns.
Learn how field service excellence and efficiency can go hand in hand
Improve field employee compliance with real-time monitoring to deliver automated, event-based customer communications at any point during the service cycle.
Guide your field service teams to deliver consistent, efficient service
With an easy-to-use mobile workforce solution and enhanced digital tool sets, you can improve collaboration, communication, and innovation, and support any current and future business processes.
See how Enersense reduced the average time to site for its mobile resources to only 20 minutes
Use self-learning, AI-assisted scheduling and routing to streamline and scale workforce assignments, reduce costs, and improve the customer experience. Leverage enhanced knowledge management, collaboration, and mobile tools to train and onboard new employees.
Predict and prevent downtime, improve efficiency, and grow service-related revenue by automating the workflows that connect your customers and their assets to your teams, your supply chain, and your back office.
Find best practices and useful resources that can help you make the most of your CX products. Whether you’re a new customer or are looking for ways to optimize or expand your implementation, you can find what you need.