Guide customers and service agents to the right decision faster through an automated set of built-in branching questions. Oracle Intelligent Advisor helps customer service organizations easily configure and integrate business and process rules into Oracle and other third-party solutions—without having to code.
Learn how to improve customer satisfaction and reduce costs across self-service, agent-assisted, and field service workflows using automation and AI.
Customer service and support technology leaders can consult this report to help identify the service technology suite that best fits their needs.
Learn cutting-edge best practices for service delivery, including how AI and automation are transforming the way service teams operate. Explore our on-demand webcast catalog for insights.
Remove the manual creation, configuration, and deployment of rules so agents can focus on providing customers with consistent customer service. Automating decision-making for agents means they spend less time combing through data and more time creating personalized service experiences with customers.
Let customers efficiently help themselves resolve both simple and complex issues.
Provide personalized advice tailored to each person using intelligent online interviews.
Enrich conversational experiences through chats and chatbots.
Embed an Intelligent Advisor interview within the body of a knowledge article to provide dynamic and personalized scenarios for customers and service agents.
Many of the world’s leading businesses use Oracle Intelligent Advisor to build a better customer experience.
Deliver next-generation individualized service with consistent, automated advice and decisions.
How to provide more personal customer service with Intelligent Advisor
Create differentiated advice and decision experiences through personalized interviews for customers, service agents, and employees across all channels.
Empower business users to easily automate by configuring rules and managing deployments and integrations from their browser.
Blog: Improving the customer experience with artificial intelligence
Heike Lorenz, Product Marketing Director, Oracle
Oracle’s virtual meetups are an excellent opportunity to connect with peers and the Intelligent Advisor development team. We will share best practices, tips/tricks, and everything we know, and you have the opportunity to provide feedback and learn more about Intelligent Advisor. Continue reading to see what’s coming up.
Read the complete postFind best practices and useful resources that can help you make the most of your CX products. Whether you’re a new customer or are looking for ways to optimize or expand your implementation, you can find what you need.
Gartner, Magic Quadrant for the CRM Customer Engagement Center, Pri Rathnayake, Wynn White, Drew Kraus, 1 November 2023
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