Oracle Intelligent Advisor

Guide customers and service agents to the right decision faster through an automated set of built-in branching questions. Oracle Intelligent Advisor helps customer service organizations easily configure and integrate business and process rules into Oracle and other third-party solutions—without having to code.

Oracle Intelligent Advisor Product Tour
See it in action
  • Faster support, better outcomes, powered by AI

    Learn how to improve customer satisfaction and reduce costs across self-service, agent-assisted, and field service workflows using automation and AI.

  • Oracle named a Leader in the Gartner® Magic Quadrant for the CRM Customer Engagement Center

    Customer service and support technology leaders can consult this report to help identify the service technology suite that best fits their needs.

  • Explore the power of AI and automation in service

    Learn cutting-edge best practices for service delivery, including how AI and automation are transforming the way service teams operate. Explore our on-demand webcast catalog for insights.

Explore Intelligent Advisor

Remove the manual creation, configuration, and deployment of rules so agents can focus on providing customers with consistent customer service. Automating decision-making for agents means they spend less time combing through data and more time creating personalized service experiences with customers.

Self-service advice capabilities

Let customers efficiently help themselves resolve both simple and complex issues.

Personalized assistance

Provide personalized advice tailored to each person using intelligent online interviews.

Conversational support

Enrich conversational experiences through chats and chatbots.

Efficient records management

Embed an Intelligent Advisor interview within the body of a knowledge article to provide dynamic and personalized scenarios for customers and service agents.


Oracle Intelligent Advisor customer successes

View more customer successes

Many of the world’s leading businesses use Oracle Intelligent Advisor to build a better customer experience.

Why choose Oracle Intelligent Advisor?

THOUGHT LEADERSHIP

Virtual meetups for Intelligent Advisor

Heike Lorenz, Product Marketing Director, Oracle

Oracle’s virtual meetups are an excellent opportunity to connect with peers and the Intelligent Advisor development team. We will share best practices, tips/tricks, and everything we know, and you have the opportunity to provide feedback and learn more about Intelligent Advisor. Continue reading to see what’s coming up.

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Resources

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Cloud readiness

Best practices and resources

Find best practices and useful resources that can help you make the most of your CX products. Whether you’re a new customer or are looking for ways to optimize or expand your implementation, you can find what you need.

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Gartner, Magic Quadrant for the CRM Customer Engagement Center, Pri Rathnayake, Wynn White, Drew Kraus, 1 November 2023

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.