Baker Tilly boosts client service and brand perception with Oracle PaaS

Baker Tilly Klitou & Partners improves client service, productivity, brand perception, and compliance with GDPR.

Baker Tilly in Southeast Europe is a part of the international Baker Tilly network of accountancy and business advisory firms. Like all companies in the professional services sector, it needs to provide great service to retain customers, but until recently, client service was negatively affected by sensitive files being sent online. It was a problem the company needed to address in order to maintain its competitive edge. Furthermore, a solution to improve internal efficiency and meet evolving data protection compliance requirements was becoming increasingly important—particularly the newly introduced General Data Protection Regulation (GDPR) of the European Union.
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Oracle Content and Experience Cloud enables us to seamlessly and securely work with clients and colleagues across international borders which increases the quality of service that our clients experience. Moreover, it reduced the work burden for our department and helped us to comply with the EU’s General Data Protection Regulation.

Lefteris KrashiasSenior IT Officer, Baker Tilly Klitou & Partners Ltd

Business challenges

  • Secure and protect files shared with clients containing sensitive information, such as company accounts and corresponding details
  • Facilitate better client service by improving security and efficiency of file sharing across countries including Cyprus, Bulgaria, Romania, Moldova, and Greece
  • Overcome limitations of the firm’s existing File Transfer Protocol (FTP) file sharing service—particularly the file size restrictions the company had to impose to preserve quality of service on its internal network
  • Make it easier for advisors to work remotely and while in transit to increase the speed, efficiency, and responsiveness of client service
  • Comply with all data protection regulations including the European Union’s GDPR

Why Baker Tilly Klitou & Partners Ltd chose Oracle

“We chose Oracle Cloud because it offers the highest level of security and compliance with global regulations, all for the same price as the other cloud services we evaluated. Enterprise-grade security is important to us, as well as to our clients, who are very pleased to see that we have invested in an Oracle solution for their data protection.”
—Lefteris Krashias, Senior IT Officer, Baker Tilly Klitou & Partners Ltd

Results

Baker Tilly carried out the implementation internally with support from Oracle. “The Implementation process was very simple and was made even easier with the support we had from Oracle. From day one to the day we went live, they answered all questions thoroughly and rapidly,” Lefteris Krashias said.

  • Solved all file sharing issues by implementing Oracle Content and Experience Cloud with built-in enterprise grade security, providing Baker Tilly advisors and clients with a secure platform for sharing sensitive financial and personal data
  • Increased accountancy and business advisory productivity by enabling advisors to maintain and share documents from any web-enabled device at any time
  • Assisted compliance with GDPR by ensuring that file sharing adheres to the security and data protection requirements set by the regulation, helping Baker Tilly to avoid potential fines for non-compliance that can reach up to €20 million or 4% of a company’s global annual turnover
  • Boosted perception of the Baker Tilly brand, since the company’s clients are now confident they can share confidential data protected by Oracle Cloud’s enterprise-grade security—the highest level of security available
  • Lifted file size restrictions by using Oracle Cloud, which provides rapid upload and download and enables Baker Tilly advisors to share any size of file without impacting the internal network
  • Boosted Baker Tilly’s ability to offer a strong international presence by enabling it to transfer encrypted documents from one country to another, guaranteed by the globally compliant security of Oracle Cloud
  • Relieved IT from managing an internal file transfer protocol (FTP) server since file sharing is now completely managed by Oracle Cloud and IT staff can focus on other projects that will further improve the efficiency and speed of Baker Tilly’s services
  • Supported Baker Tilly’s commitment to great client service with 24/7 service availability of cloud-based file sharing and zero downtime since go-live
Published:April 18, 2018
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