Oracle Premier Support for Systems
Premier Support for Systems provides the essential services and resources your business needs to maintain the availability of your systems and the business applications they support.
Benefits of Premier Support for Systems
You've made a significant investment in Oracle systems. Our mission is to help you get the most out of that investment. With Premier Support for Systems, you can expect the highest level of fully integrated support for your Oracle servers and storage systems.
Increased availability.
You get one-stop, 24/7 technical support from Oracle experts, including onsite hardware service within two hours. This service includes OEM parts.
Product support expertise.
You'll receive updates for all covered system software—Oracle Solaris, Oracle Linux, Oracle VM (virtual machine), and integrated software such as firmware. Your coverage also includes product support news and ongoing software and firmware performance improvements.
More security. Less risk.
Your critical systems are protected with security alerts and updates delivered in regularly scheduled Oracle critical patch updates, as well as Oracle Software Security Assurance for every phase of the product life cycle.
Investment protection.
Simple, predictable, and flexible, Oracle’s Lifetime Support Policy puts you in control of your upgrade strategy.
My Oracle Support.
Oracle's support portal gives you access to our knowledge, community, and proven best practices. Search our extensive knowledgebase with more than 1 million resolutions. Leverage powerful proactive support tools including patch configuration recommendations.
Oracle Platinum Services.
Leverage collective knowledge and a continuous cycle of improvement to help avoid faults and enable rapid resolution for your Oracle Engineered Systems.
Get more details on Premier Support for Systems.
Oracle Engineered Systems Premier Support—Optimized performance at every level of the integrated stack
Disruptions in IT systems availability can seriously impact your business. When you choose the performance and scalability of Oracle Engineered Systems, you also gain access to enhanced support for high availability and performance—Oracle Platinum Services—at no additional cost on certified configurations.
Unlock extreme value with Oracle Platinum Services
Customers with Platinum Services certified configurations can access the enhanced support of Oracle Platinum Services under their existing Oracle Premier Support agreement.
Maximize availability and performance
Reduce IT resource requirements
Reduce complexity
The added benefits of Platinum Services
24/7 Oracle remote fault monitoring
Enabled through our two-way monitoring gateway that is backed by our patented technology, Oracle’s remote fault monitoring helps improve both security and reliability compared to traditional remote connections.
Industry-leading response and restore times
Five-minute fault notification. Fifteen-minute restoration or escalation to development. Thirty-minute joint debugging with development.
Patch deployment performed by Oracle up to four times per year
We work collaboratively with you to assess, analyze, plan, and deploy updates and patches to mitigate risks and complications.
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Resources
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Documents
- Oracle Premier Support for Operating Systems (PDF)
- Complete Support for Oracle Exadata (PDF)
- Complete Support for Oracle Exalogic (PDF)
- Complete Support for Oracle SuperCluster (PDF)
- Customer Data and Device Retention (PDF)
- Oracle Onsite Spares (PDF)
- Oracle Premier Support for Oracle Point of Service Hardware (PDF)
- Oracle Advanced Parts Exchange for Oracle Point of Service Hardware (PDF)
- Oracle Communications Network Premier Support (PDF)
- Oracle Health Advanced Exchange Support (PDF)
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