Oracle Database Services
Oracle Customer Success Services provides a suite of Oracle Database services to help you modernize and manage your database solution, both on on-premises and in the cloud. Leverage the latest Oracle Database 23ai release for high stability and scalability to ensure increased operational efficiency. Oracle Customer Success Services can help keep Oracle Database and Oracle Autonomous Database environments optimized, secure, and running smoothly.
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Accelerate adoption
Gain accelerated time to production for Oracle Database 19c and Oracle Autonomous Database.
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Improve performance
Increase operational efficiency, control, and visibility with personalized support and proactive guidance.
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Reduce risk
Reduce business risk through 24/7 lifecycle management and faster issue resolution.
“Together with Oracle, we’re modernizing thousands of on-premises database workloads and associated applications using a secure, fully featured on-premises cloud region—and lowering our costs.”
Explore Oracle Database Services
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Upgrade assurance
Expert upgrade preparation and testing for your most critical databases providing a detailed understanding of the upgrade impact and hidden risks. Includes upgrade planning, impact analysis with database performance and patch review, upgrade execution of nonproduction and production environments, customer testing support, and go-live assistance.
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Personalized support
Advanced level of support through a designated team of experts to assist you with proactive technical guidance and advice, reviews and knowledge sessions, and priority handling of incidents and service requests by combining priority handling of cloud operations incidents and service requests with quarterly service reviews and online knowledge sessions.
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Full lifecycle
Fully managed 24/7 lifecycle service including provisioning, monitoring, management, patching, tenant/administrative database user administration, and periodic service reviews. Available for Oracle Exadata Cloud Service, Exadata Cloud at Customer, and non-Exadata deployments.
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Improve security
Help protect data and help you meet your security compliance requirements including regular vulnerability and risk assessments as well as ongoing management of your licensed Database Security services such as Data Encryption, Database Vault, Audit Vault, and Data Masking.
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Personalized support
Full system governance along with operational tenancy and service management for infrastructure and databases associated with Autonomous Database. Application readiness and change event management support.
Why choose Oracle Database Services?
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Early adoption
Embrace emerging technologies and quickly accelerate your organizations adoption of new cloud and machine learning technology.
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Centralized support
Partner with your database management team for strategic initiatives and keep your IT team lean.
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Business continuity
Receive proactive and prioritized support for critical database workloads and environments without interruption to your operations.
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Access best practices
Maintain and scale your database solution with personalized guidance and access to best practices that drive your cloud transformation.
Customer success stories
Get started with Oracle Customer Success Services.