Oracle Cerner Support

Cerner Care FAQs

Where do I create a Cerner Care account?

You can go to a number of different websites to begin your Cerner Care account creation such as the examples below. When creating your Cerner Care account, it is highly recommended to only use your organization’s email domain for creation.

• https://registration.ucern.com
• https://eservice.cerner.com
• https://methodm.cerner.com

Which web-based applications can I access with my Cerner Care login?

• uCern
• eService
• Lights On Network
• Project Portal (formerly MethodM Online)
• uLearn

I am having trouble logging into my Cerner Care account. What should I do?

There is a Forgot Password option on the log in screen. If you go through that process and are unable to successfully answer both of your security questions, you need to call Cerner Client Care at 1-866-221-8877, Option 6. The team is available Monday-Friday from 7am-7pm CST to assist.

How do I get support help during off peak hours?

If the Client Care team is not available, you may log a ticket via eService, selecting the option for “I have a Cerner business or relationship question” and choosing the Topic of eService. The eService portal is available 24 hours a day, 7 days a week, and 365 days a year.

I still see a message on the left prompting me to create my new Cerner Care account. Do I need to create a new Cerner Care account each time I log in?

No. Once you’ve created a Cerner Care account, simply use your email address and password to log in. You’ll continue to see the account creation reminder for a brief period of time, but you don’t need to create a new account each time.

What is a Oracle Cerner Web Security Officer and how do I sign up to become one?

A Web Security Officer (WSO) is a designated person(s) at an organization who is responsible for controlling the level of access granted to the organization’s users. There may be multiple WSOs at a single organization and each one must sign a legal agreement to maintain the appropriate level of security in respect to their organization’s users and Oracle Cerner’s sensitive content and applications. If you would like to be a WSO for your organization, please visit https://wsoform.cerner.com to sign up.