Oracle Voluntary Product Accessibility Template |
Name of Product: RightNow Agent (Desktop) Accessibility Interface May 2012 This VPAT applies to only version May 2012. It does not apply to any versions of RightNow Agent (Desktop) Accessibility Interface after this. The RightNow Dynamic Agent Desktop Accessibility Interface is accessible to users of assistive technology, to the extent listed below in each applicable technical standard. This product is an alternative interface for the following products:
This product provides the following subset of functionality:
For the best magnification experience, Oracle recommends using the zoom functionality of Internet Explorer 8 (IE8) and newer releases. The information below describes this product's ability to support the applicable U.S. Section 508 standards and the Web Content Accessibility Guidelines (WCAG) 1.0 Double-A Guidelines, subject to Oracle's interpretation of those standards and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see https://www.oracle.com/accessibility/ or contact:accessible_ww@oracle.com. | |
Note: This document is provided for information purposes only and the contentshereof are subject to change without notice. Oracle Corporationdoes not warrant that this document is error free, nordoes it provide any other warranties or conditions, whether expressedorally or implied in law, including implied warranties and conditionsof merchantability or fitness for a particular purpose. Oracle Corporationspecifically disclaims any liability with respect to this documentand no contractual obligations are formed either directly or indirectlyby this document. Oracle further makes no representation concerning the ability ofassistive technologies or other products to interoperate with Oracle products.This VPAT addresses the named product(s) only and not prerequisite products for whichOracle supplies restricted use licenses. |
Note to 1194.22: The Board interprets paragraphs (a) through (k) of this section as consistent with the following priority 1 Checkpoints of the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) (May 5 1999) published by the Web Accessibility Initiative of the World Wide Web Consortium: Paragraph (a) - 1.1, (b) - 1.4, (c) - 2.1, (d) - 6.1, (e) - 1.2, (f) - 9.1, (g) - 5.1, (h) - 5.2, (i) - 12.1, (j) - 7.1, (k) - 11.4.
Criteria | Supporting Features | Remarks (e.g., definition, equivalent facilitation, scope of support provided) |
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1194.41(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge. | Documentation for this product is available in accessible electronic format. | |
1194.41(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge. | Documentation for this product is available in accessible electronic format. | |
1194.41(c) Support services for products shall accommodate the communication needs of end-users with disabilities. | Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process. |