Oracle Accessibility Conformance Report

VPAT® Version 2.0 - October 2017

Name of Product:

Oracle Content and Experience Cloud: Mobile 18.2

Product Description:

The Oracle Content and Experience Cloud Mobile apps provide a mobile view for Android and iOS based devices into the Oracle Content and Experience Cloud.. Document content is organized within the service in a folder hierarchy, and the mobile apps provide a UI to browse through this hierarchy and download documents. It also provides keyword search capabilities and a view of a user’s favorite content.

The Android app is developed as a native Android application using the Java programming language and the Android UI toolkit. As such it is expected to provide the accessibility features detailed in the Android developers documentation: support for navigating the UI through the directional pad (d-pad) and/or a physical keyboard, support for screen reading through TalkBack and Explore by Touch.

The iOS app is developed as a native iOS application using the Objective C programming language and the iOS SDK. At present it does not fully support the accessibility features provided by iOS.

Mobile users with accessibility needs should therefore consider using the Oracle Content and Experience Cloud Android app

Date:

15-Jun-2018

Archive Note:

This VPAT applies to only version 18.2 prior to 21-Feb-2020. It does not apply to any versions of Oracle Content and Experience Cloud: Mobile after this. This VPAT has been superseded by Oracle Content and Experience Cloud: Mobile 18.2 (Updated).

Contact Information:

accessible_ww@oracle.com

Notes:

This VPAT does not cover the following product areas:

Oracle Content for iOS app (mobile users should consider the Oracle Content for Android app)
PDF, Mobi and ePub documentation formats.

There are no steps that a user or administrator must take in order to configure accessibility mode for this app. Users may need to enable the accessibility features of their Android device. Please refer to your manufacturer's help regarding accessibility settings.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.0, at https://www.w3.org/TR/2008/REC-WCAG20-20081211/	Level A - Yes Level AA - Yes Level AAA - No
Section 508 as published in 2017, at https://www.Section508.gov	Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Supports with Exceptions: Some functionality of the product does not meet the criteria.
Does Not Support: Majority of functionality of the product does not meet the criteria.
Not Applicable: The criteria are not relevant to the product.

WCAG 2.0 Report

Table 1 also documents conformance with:

Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A)	Supports	The product was tested for: Images that convey information have meaningful alternative text using the UIAccessibility Label attribute and are marked with the Image trait Images that are decorative are marked with “setIsAccessibilityElement:NO” Information shown in complex images such as charts is also available in an alternative textual form (e.g. a data table) or complex image is a container composed of individual accessible elements Controls have an associated name Non-text characters are not used or have meaningful alternative text CAPTCHAs are not used The online help was tested for: Images that convey information have meaningful alternative text using ALT Images that are decorative are marked up using ALT=”” or CSS background images No Information is shown in complex images such as charts Controls have an associated name There is no time-based media No Client-side image maps are used Non-text characters are not used or have meaningful alternative text CAPTCHAs are not used
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)	Supports	The product was tested for: No pre-recorded audio-only or video-only content is being used The online help was tested for: No pre-recorded audio-only or video-only content is being used
1.2.2 Captions (Prerecorded) (Level A)	Supports	The product was tested for: No Pre-recorded video content is being used The online help was tested for: No Pre-recorded video content is being used
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)	Supports	The product was tested for: No pre-recorded video is being used The online help was tested for: No pre-recorded video is being used
1.2.4 Captions (Live) (Level AA)	Supports	The product was tested for: No live audio content is being used The online help was tested for: No live audio content is being used
1.2.5 Audio Description (Prerecorded) (Level AA)	Supports	The product was tested for: No pre-recorded video is being used The online help was tested for: No pre-recorded video is being used
1.3.1 Info and Relationships (Level A)	Supports with Exceptions	The product was tested for: User interface component labels are associated with the fields they are labeling through use of the label's text as the *Label* trait of the labeled field Headings are marked as such using the *Heading* trait Tables are contained in a Table component The online help was tested for: Headings are encoded with HTML heading tags List markup is used for marking up lists Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate Data tables specify SUMMARY or CAPTION Layout tables use appropriate markup Groups of components are marked up with their description Exception: Headings are not properly marked up on login page (Bug 22294270)
1.3.2 Meaningful Sequence(Level A)	Supports	The product was tested for: The TalkBack reading/presentation sequence matches the logical reading sequence The online help was tested for: The sequence of elements in the DOM matches a logical reading sequence
1.3.3 Sensory Characteristics(Level A)	Supports	The product was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound Instructions provided which refer to graphics included a reference to the text alternative of the graphic The online help was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound Instructions provided do not refer to graphics
1.4.1 Use of Color(Level A)	Supports with Exceptions	The product was tested for: Information conveyed by color is available in alternative formats, such as shape, text, font weight Information conveyed by color has a contrast ratio of at least 3:1 The online help was tested for: Information is not conveyed using color Exception: In login screen if bad credentials are provided an error message is displayed using a red font color but no other means are used to highlight the error. (Bug 22293738)
1.4.2 Audio Control(Level A)	Supports	The product was tested for: No automatically playing audio is used The online help was tested for: No automatically playing audio is used
1.4.3 Contrast (Minimum) (Level AA)	Supports with Exceptions	The product was tested for: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1 All other text and images of text have a contrast ratio of at least 4.5:1 The online help was tested for: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1 Other text and images of text have a contrast ratio of at least 4.5:1 Exception: Caution text and icon within online help have insufficient contrast (bug 27013423)
1.4.4 Resize text(Level AA)	Supports	The product was tested for: Text can be resized up to 200% without loss of content or functionality using the Android screen magnification feature The online help was tested for: Text can be resized up to 200% without loss of content or functionality
1.4.5 Images of Text(Level AA)	Supports	The product was tested for: Images of text are not used The online help was tested for: Images of text are not used
2.1.1 Keyboard(Level A)	Supports with Exceptions	The product is composed of components that have full keyboard operation implemented through the use of a Bluetooth-connected keyboard The product was tested for: ability to perform functions from the keyboard only logical movement of focus through the controls proper operation of unique keystrokes, including those listed in the product documentation The online help was tested for: Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes Proper operation of unique keystrokes and access keys The ability to use the product with OS keyboard aids: StickyKeys and FilterKeys (feature names may be different on different platforms) Exceptions: Bug 21876104: TalkBack skips over the content of the sections provided in quick Help. Bug 23107157: In the About screen the 3rd party notices can be traversed but they do not get read out Bug 23107307: In the About screen the Legal Terms can be traversed but they do not get read out Bug 25216450: TalkBack unable to read alert text when attempting to discard conversation you do not have sufficient permissions on Bug 25051447: When preview an Excel file if you tap into a particular cell within the spreadsheet then the keyboard cannot be used to move between cells Bug 27154334 - Tapping "Go to Post" button for an annotation post opens conversation screen to see post in context of other posts but focus in conversation screen does not properly go to the annotation post Bug 27824120 - In password recovery dialog there is no keyboard access to close button on unable to find account alert
2.1.2 No Keyboard Trap (Level A)	Supports	The product was tested for: movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control using the built-in TalkBack and Switch Control assistive technologies The online help was tested for: Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control
2.2.1 Timing Adjustable(Level A)	Supports	The product was tested for: Time limits are not used The online help was tested for: Time limits are not used
2.2.2 Pause, Stop, Hide (Level A)	Supports	The product was tested for: There is no moving, blinking or scrolling content The online help was tested for: There is no moving, blinking or scrolling content
2.3.1 Three Flashes or Below Threshold(Level A)	Supports	The product was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz The online help was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)	Supports	Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline is always automatically met. The online help was tested for: A ‘Skip to Main Content’ link is provided to skip repetitive navigation links at the top of the page. Structure and hierarchy is marked up with Header elements outside of repetitive navigation links WAI-ARIA Landmark elements are used outside of repetitive navigation links
2.4.2 Page Titled(Level A)	Supports	The product was tested for: The name of the software application is meaningful. The online help was tested for: Pages have a meaningful title specified in the TITLE element
2.4.3 Focus Order(Level A)	Supports with Exceptions	The product was tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence using a connected Bluetooth keyboard, along with TalkBack The online help was tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence Exceptions: Bug 27154334 - Tapping "Go to Post" button for an annotation post opens conversation screen to see post in context of other posts but focus in conversation screen does not properly go to the annotation post
2.4.4 Link Purpose (In Context)(Level A)	Supports	The product was tested for: The text of links and their surrounding paragraph, list, table cell (with marked up table headers), is sufficient to describe their purpose The online help was tested for: The text of links and their surrounding paragraph, list, or table cell (with marked up table headers), is sufficient to describe their purpose
2.4.5 Multiple Ways(Level AA)	Supports	Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline is always automatically met. The online help was tested for: Pages are contained in a "site map" Pages can be found using the provided "search" function Pages are in a site table of contents Pages are fully inter-linked to each other Page contains controls that enable reaching all pages
2.4.6 Headings and Labels(Level AA)	Supports	The product was tested for: Headers describe the topic or purpose of the content below them Labels describe the purpose of the associated field The online help was tested for: Headers describe the topic or purpose of the content below them Labels describe the purpose of the associated field
2.4.7 Focus Visible(Level AA)	Supports	The product was tested for: Visual indication of the location of the focus using TalkBack to display a focus indicator The online help was tested for: Visual indication of the location of the focus
3.1.1 Language of Page(Level A)	Supports	The product was tested for: Application is in the locale/language of the underlying platform The online hep was tested for: Properly set lang attribute for each page
3.1.2 Language of Parts(Level AA)	Supports	The product was tested for: Properly set language property, where it differs from that of the underlying platform using the *accessibilityLanguage* property The online help was tested for: Proper use of lang attribute for text passages that are in a different language than that of the page
3.2.1 On Focus(Level A)	Supports	The product was tested for: When an element receives focus, it does not result in a substantial change to the user interface of the software, an additional change of keyboard focus, or the spawning of a new window The online help was tested for: When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.2 On Input(Level A)	Supports	The product was tested for: Changes in the value of user interface components does not result in a substantial change to the user interface of the software, an additional change of focus, or the spawning of a new screen The online help was tested for: Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.3 Consistent Navigation(Level AA)	Supports	Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline is always automatically met. The online help was tested for: Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time There are no navigational mechanisms that are repeated
3.2.4 Consistent Identification(Level AA)	Supports	The product was tested for: Images and controls are used and identified consistently throughout the product The online help was tested for: Images and controls are used and identified consistently throughout the product
3.3.1 Error Identification(Level A)	Supports	The product was tested for: When input errors are detected, they are described to the user in text, including identifying the item where the error occurred The online help was tested for: There are no input errors
3.3.2 Labels or Instructions (Level A)	Supports	The product was tested for: labels or instructions are provided when the product requires user input. The online help was tested for: There are no input fields
3.3.3 Error Suggestion (Level AA)	Supports	The product was tested for: Where suggestions for fixing an input error are known, they are provided to the user The online help was tested for: There are no input errors
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)	Supports	The product was tested for: Submissions can be reversed by the user Data is checked for input errors with an opportunity for the user to correct them Data can be reviewed, corrected, and confirmed by the user before they are finalized The online help was tested for: There are no input fields
4.1.1 Parsing(Level A)	Supports	The product was tested for: Markup languages aren't used to generate the user interface The online help was tested for: Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs Pages validate to the HTML specification
4.1.2 Name, Role, Value (Level A)	Supports with Exceptions	The product was tested for: TalkBack can gather information about, activate(or set) and keep up to date on the status of user interface controls in the content. The online help was tested for: HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc. No Custom controls are used Frames have a meaningful title specified in the title attribute Exception: Bug 22293738: In login page if there is an error like bad credentials the error message is not properly marked up as an error/alert for screen readers Bug 25549879: In the What's new dialog on upgrade Talkback incorrectly reads out how many items are in the list

2017 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of Color	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without Speech	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited Manipulation	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and Strength	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning Abilities	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria	Conformance Level	Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
502 Interoperability with Assistive Technology	Heading cell - no response required	Heading cell - no response required
502.2.1 User Control of Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility Features	Supports	Product was tested for: Software does not disrupt platform features that are defined in the platform documentation as accessibility features.
502.3 Accessibility Services	Heading cell - no response required	Heading cell - no response required
502.3.1 Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and Headers	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.4 Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.6 Label Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.8 Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.10 List of Actions	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on Objects	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.14 Event Notification	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
503 Applications	Heading cell - no response required	Heading cell - no response required
503.2 User Preferences	Supports	Application respects user preferences from platform settings for color, contrast, font type, font size, and focus cursor.
503.3 Alternative User Interfaces	Not Applicable	The product does not have assistive technology features.
503.4 User Controls for Captions and Audio Description	Heading cell - no response required	Heading cell - no response required
503.4.1 Caption Controls	Supports	Audio and video player provided in app does offer controls to turn on and off captions
503.4.2 Audio Description Controls	Not Supported	Current audio and video player provided in app does not offer controls to turn on and off audio descriptions (Bug 26627092)
504 Authoring Tools	Heading cell - no response required	Heading cell - no response required
504.2 Content Creation or Editing	Not Applicable	The product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion	Not Applicable	The product is not an authoring tool.
504.2.2 PDF Export	Not Applicable	The product is not an authoring tool.
504.3 Prompts	Not Applicable	The product is not an authoring tool.
504.4 Templates	Not Applicable	The product is not an authoring tool.

Chapter 6: Support Documentation and Services

Criteria	Conformance Level	Remarks and Explanations
602 Support Documentation	Heading cell - no response required	Heading cell - no response required
602.2 Accessibility and Compatibility Features	Supports	Documentation lists and explains how to use the accessibility and compatibility features required by the Hardware and Software guidelines. Documentation includes accessibility features that are built-in and accessibility features that provide compatibility with assistive technology. Please refer to Oracle® Cloud Accessibility Guide for Oracle Cloud Services.
602.3 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support Documentation	Not Applicable	Product documentation is in electronic format
603 Support Services	Heading cell - no response required	Heading cell - no response required
603.2 Information on Accessibility and Compatibility Features	Supports	Oracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication Needs	Supports	Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.