Oracle Accessibility Conformance Report

VPAT® Version 2.0 - October 2017

Name of Product:

Oracle Content and Experience Cloud: Desktop 18.2

Product Description:

The Oracle Content desktop client enables synchronization of files and folders between the Oracle Content and Experience Cloud server and the local file system. The application user interfaces are native to the OS, and supports Windows and Mac.

The application runs in the background when all its windows are closed. There is a system tray icon that is used for accessing features of the application. The user can launch a Choose Folders to Sync window which lists folders that are available for synchronization as well as folders that are currently being synchronized with the local desktop.

All synchronized folders are downloaded to an 'Oracle Content - Accounts' folder on the local file system. The application adds a menu item to the local file system menu for all files and folders under the Oracle Content folder so that synchronization properties and features can be accessed directly from the file system. Icon overlays are also used on file and folder icons to provide a quick visual indication of the state of synchronized files and folders. This information is also available from the properties dialog.

Date:

15-Jun-2018

Archive Note:

This VPAT applies to only version 18.2 prior to 21-Feb-2020. It does not apply to any versions of Oracle Content and Experience Cloud: Desktop after this. This VPAT has been superseded by Oracle Content and Experience Cloud: Desktop 18.2 (Updated).

Contact Information:

accessible_ww@oracle.com

Notes:

This VPAT does not cover the following areas:

PDF, mobi, and ePub documentation formats.

As the user interface is native to the OS, the accessibility features are all those supported by the OS. These include keyboard accessibility, keyboard shortcuts, high contrast mode, large fonts and screen reader support.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.0, at https://www.w3.org/TR/2008/REC-WCAG20-20081211/	Level A - Yes Level AA - Yes Level AAA - No
Section 508 as published in 2017, at https://www.Section508.gov	Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Supports with Exceptions: Some functionality of the product does not meet the criteria.
Does Not Support: Majority of functionality of the product does not meet the criteria.
Not Applicable: The criteria are not relevant to the product.

WCAG 2.0 Report

Table 1 also documents conformance with:

Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A)	Supports with Exceptions	The product was tested for: Images that convey information are embedded within standard user interface components and have a meaningful AccessibleName and/or AccessibleDescription Images that are decorative are embedded within standard user interface components and have neither an AccessibleName nor an AccessibleDescription Data tables include a summary or caption, programmatically connected with the table as the AccessibleTable's AccessibleSummary Controls have an AccessibleName, or a label control with an AccessibleName has been programmatically associated with it Text summary or alternative is provided for time-based media Non-text characters are not used or have meaningful alternative text CAPTCHAs are not used The online help was tested for: Images that convey information have meaningful alternative text using ALT Images that are decorative are marked up using ALT=”” or CSS background images No Information is shown in complex images such as charts Controls have an associated name There is no time-based media No Client-side image maps are used Non-text characters are not used or have meaningful alternative text CAPTCHAs are not used Exceptions: Decorative images in the InstallShield based installer are read out by screen readers (Bug 16969952).
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)	Supports	The product was tested for: No pre-recorded audio-only or video-only content is being used The online help was tested for: No pre-recorded audio-only or video-only content is being used
1.2.2 Captions (Prerecorded) (Level A)	Supports	The product was tested for: No Pre-recorded video content is being used The online was tested for: No Pre-recorded video content is being used
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)	Supports	The product was tested for: No pre-recorded video is being used The online help was tested for: No pre-recorded video is being used
1.2.4 Captions (Live) (Level AA)	Supports	The product was tested for: No live audio content is being used The online help was tested for: No live audio content is being used
1.2.5 Audio Description (Prerecorded) (Level AA)	Supports	The product was tested for: No pre-recorded video is being used The online help was tested for: No pre-recorded video is being used
1.3.1 Info and Relationships (Level A)	Supports with Exceptions	The product was tested for: User interface component labels are associated with the fields they are labeling via the LabelFor and LabeledBy relations Headings are marked as such with a Group relation from the header to the items beneath the header Lists are contained within a List component Tables are contained within a Table component, implement the AccessibleTable interface, provide an AccessibleSummary, and contain include row and column headers where appropriate The online help was tested for: Headings are encoded with HTML heading tags List markup is used for marking up lists Table markup is used for marking up data tables, including row and column headers and table captions/summaries where appropriate Data tables specify SUMMARY or CAPTION Layout tables use appropriate markup Groups of components are marked up with their description Exceptions: Headings are not properly marked up on login page (Bug 22294270)
1.3.2 Meaningful Sequence(Level A)	Supports with Exceptions	The product was tested for: The accessibility hierarchy is logical The online help was tested for: The sequence of elements in the DOM matches a logical reading sequence Exceptions: Toaster style notification pop-ups are not accessible by screen readers, user can receive same notifications via email (Bug 23129294). When clicking on a notification in the Windows 10 notification center the Keyboard and screen reader focus is not set to be within the newly opened IE session (Bug 23152160). On Sign in dialog jaws reads out an invisible alert control on navigating to reset password page (Bug 27830084) On Sign in dialog screen reader focus not set to the top of password recovery pages (Bug 27830463)
1.3.3 Sensory Characteristics(Level A)	Supports	The product was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound There are no Instructions provided which refer to graphics The online help was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound Instructions provided do not refer to graphics
1.4.1 Use of Color(Level A)	Supports	The product was tested for: Information conveyed by color is available in alternative formats, such as shape, text, font weight Information conveyed by color has a contrast ratio of at least 3:1 The online help was tested for: Information is not conveyed using color
1.4.2 Audio Control(Level A)	Supports	The product was tested for: No automatically playing audio is used The online help was tested for: No automatically playing audio is used
1.4.3 Contrast (Minimum) (Level AA)	Supports with Exceptions	The product was tested for: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1 All other text and images of text have a contrast ratio of at least 4.5:1 The online help was tested for: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1 Other text and images of text have a contrast ratio of at least 4.5:1 Exceptions: Parts of the Windows Installer wizard do not honor the high contrast settings of the OS.(bug 16990776) There is no visible focus indicator on the “Launch Oracle Content” check box on the last page of the Windows Installer wizard. (Bug 16975466) Caution text and icon within online help have insufficient contrast (bug 27013423)
1.4.4 Resize text(Level AA)	Supports with Exceptions	The product was tested for: Text (and application) resizes up to 200% using the platform's built-in magnifier or zoom feature The online help was tested for: Text can be resized up to 200% without loss of content or functionality Exception: Within the password recovery dialog reachable during sign in flow the 'Unable to find account' alert text does not properly adjust for High DPI (Bug 27824245)
1.4.5 Images of Text(Level AA)	Supports	The product was tested for: Images of text are not used The online help was tested for: Images of text are not used
2.1.1 Keyboard(Level A)	Supports with Exceptions	The product is composed of components that have full keyboard operation implemented as documented in the Appendix A Keyboard Shortcuts, Mnemonics, and Other Keyboard Operations of the Java Look and Feel Design Guidelines. Where the product uses components developed after this document was published, those components use the WAI-ARIA Keyboard Bindings and Behaviors, or other keyboard operation as documented in the product documentation. The product was tested for: ability to perform functions from the keyboard only logical movement of focus through the controls proper operation of unique keystrokes, including those listed in the product documentation ability to use the product with OS keyboard aids: StickyKeys and FilterKeys The online help was tested for: Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes Proper operation of unique keystrokes and access keys The ability to use the product with OS keyboard aids: StickyKeys and FilterKeys (feature names may be different on different platforms) Exceptions: Toaster style notification pop-ups are not keyboard accessible (Bug 23128984) If embedded OAM login page times out the page the user is redirected to leaves screen reader stuck on two invisible controls, CANCEL and LOGIN buttons, pressing tab just moves user from one to the other. and the Error message is not readout (Bug 27206562) On Mac: When pressing tab to get to the 'Can't sign in' action the focus never moves to the link (Bug 27824418) In password recovery dialog there is is no keyboard access to close button on unable to find account alert (Bug 27824120)
2.1.2 No Keyboard Trap (Level A)	Supports	The product was tested for: Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control The online help was tested for: Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control
2.2.1 Timing Adjustable(Level A)	Supports with Exceptions	The product was tested for: Time limits in the product can be adjusted to at least 10 times longer before encountered The online help was tested for: Time limits are not used Exception: Only timeout used in client is through the embedded OAM login page, if it times out there is no option to extend and the page the user is redirected to leaves screen reader stuck on two invisible controls, CANCEL and LOGIN buttons, pressing tab just moves user from one to the other. and the Error message is not readout (Bug 27206562)
2.2.2 Pause, Stop, Hide (Level A)	Supports	The product was tested for: There is no moving, blinking or scrolling content The online help was tested for: There is no moving, blinking or scrolling content
2.3.1 Three Flashes or Below Threshold(Level A)	Supports	The product was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz The online help was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)	Not Applicable	Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline does not apply. The online help was tested for: A ‘Skip to Main Content’ link is provided to skip repetitive navigation links at the top of the page. Structure and hierarchy is marked up with Header elements outside of repetitive navigation links WAI-ARIA Landmark elements are used outside of repetitive navigation links
2.4.2 Page Titled(Level A)	Supports	The product was tested for: The name of the software application is meaningful. The online help was tested for: Pages have a meaningful title specified in the TITLE element
2.4.3 Focus Order(Level A)	Supports	The product was tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence, as per the Appendix A Keyboard Shortcuts, Mnemonics, and Other Keyboard Operations section of the Java Look and Feel Design Guidelines, or where appropriate the WAI-ARIA Keyboard Bindings and Behaviors, or other keyboard operation as documented in the product documentation. The online help was tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence
2.4.4 Link Purpose (In Context)(Level A)	Supports	The product was tested for: The text of links and their surrounding paragraph, list, table cell (with marked up table headers), is sufficient to describe their purpose The online help was tested for: The text of links and their surrounding paragraph, list, or table cell (with marked up table headers), is sufficient to describe their purpose
2.4.5 Multiple Ways(Level AA)	Not Applicable	Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline does not apply. The online help was tested for: Pages are contained in a "site map" Pages can be found using the provided "search" function Pages are in a site table of contents Pages are fully inter-linked to each other Page contains controls that enable reaching all pages
2.4.6 Headings and Labels(Level AA)	Supports with Exceptions	The product was tested for: Headers describe the topic or purpose of the content below them Labels describe the purpose of the associated field The online help was tested for: Headers describe the topic or purpose of the content below them Labels describe the purpose of the associated field Exceptions: When TAB focus lands on the `Remember my choice' checkbox in the login page, the label of the control is not read out (Bug 22293382). Headings are not properly marked up on login page (Bug 22294270)
2.4.7 Focus Visible(Level AA)	Supports with Exceptions	The product was tested for: Visual indication of the location of the focus The online help was tested for: Visual indication of the location of the focus Exceptions: Cursor not visible in the About dialog's scroll area (Bug 22991171) There is no visible focus indicator on the “Launch Oracle Content” check box on the last page of the Windows Installer wizard. (Bug 16975466)
3.1.1 Language of Page(Level A)	Supports	The product was tested for: Application is in the locale/language of the underlying platform The online help was tested for: Properly set lang attribute for each page
3.1.2 Language of Parts(Level AA)	Supports	The product was tested for: Proper use of lang attribute for text passages that are in a different language than that of the product The online help was tested for: Proper use of lang attribute for text passages that are in a different language than that of the page
3.2.1 On Focus(Level A)	Supports	The product was tested for: When an element receives focus, it does not result in a substantial change to the user interface of the software, an additional change of keyboard focus, or the spawning of a new window The online help was tested for: When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.2 On Input(Level A)	Supports	The product was tested for: Changes in the value of user interface components does not result in a substantial change to the user interface of the software, an additional change of keyboard focus, or the spawning of a new window The online help was tested for: Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.3 Consistent Navigation(Level AA)	Not Applicable	Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline does not apply. The online help was tested for: Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time There are no navigational mechanisms that are repeated
3.2.4 Consistent Identification(Level AA)	Supports	The product was tested for: Images and controls are used and identified consistently throughout the product The online help was tested for: Images and controls are used and identified consistently throughout the product
3.3.1 Error Identification(Level A)	Supports	The product was tested for: When input errors are detected, they are described to the user in text, including identifying the item where the error occurred The online help was tested for: There are no input errors
3.3.2 Labels or Instructions (Level A)	Supports	The product was tested for: Labels or instructions are provided when the product requires user input The online help was tested for: There are no input fields
3.3.3 Error Suggestion (Level AA)	Supports	The product was tested for: Where suggestions for fixing an input error are known, they are provided to the user The online help was tested for: There are no input errors
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)	Supports	The product was tested for: Submissions can be reversed by the user Data is checked for input errors with an opportunity for the user to correct them The online help was tested for: There are no input fields
4.1.1 Parsing(Level A)	Supports	The product was tested for: Markup languages aren't used to generate the user interface The online help was tested for: Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs
4.1.2 Name, Role, Value (Level A)	Supports	The product was tested for: User interface components have a programmatically associated AccessibleName and AccessibleRole as defined by the Java Accessibility API State information, properties, and values are programmatically exposed for user interface components Event notification of changes to names, states, properties, and values is available to assistive technologies The online help was tested for: HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc. No Custom controls are used Frames have a meaningful title specified in the title attribute

2017 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of Color	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without Speech	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited Manipulation	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and Strength	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning Abilities	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria	Conformance Level	Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
502 Interoperability with Assistive Technology	Heading cell - no response required	Heading cell - no response required
502.2.1 User Control of Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility Features	Supports	The application does not disrupt platform features that are defined in the platform documentation as accessibility features.
502.3 Accessibility Services	Heading cell - no response required	Heading cell - no response required
502.3.1 Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and Headers	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.4 Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.6 Label Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.8 Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.10 List of Actions	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on Objects	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.14 Event Notification	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
503 Applications	Heading cell - no response required	Heading cell - no response required
503.2 User Preferences	Supports	Application respects user preferences from platform settings for color, contrast, font type, font size, and focus cursor.
503.3 Alternative User Interfaces	Not Applicable	The product does not have assistive technology features.
503.4 User Controls for Captions and Audio Description	Heading cell - no response required	Heading cell - no response required
503.4.1 Caption Controls	Not Applicable	The product has no multimedia.
503.4.2 Audio Description Controls	Not Applicable	The product has no multimedia.
504 Authoring Tools	Heading cell - no response required	Heading cell - no response required
504.2 Content Creation or Editing	Not Applicable	The product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion	Not Applicable	The product is not an authoring tool.
504.2.2 PDF Export	Not Applicable	The product is not an authoring tool.
504.3 Prompts	Not Applicable	The product is not an authoring tool.
504.4 Templates	Not Applicable	The product is not an authoring tool.

Chapter 6: Support Documentation and Services

Criteria	Conformance Level	Remarks and Explanations
602 Support Documentation	Heading cell - no response required	Heading cell - no response required
602.2 Accessibility and Compatibility Features	Supports	Documentation lists and explains how to use the accessibility and compatibility features required by the Hardware and Software guidelines. Documentation includes accessibility features that are built-in and accessibility features that provide compatibility with assistive technology. Please refer to Oracle® Cloud Accessibility Guide for Oracle Cloud Services.
602.3 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support Documentation	Not Applicable	Product documentation is in electronic format.
603 Support Services	Heading cell - no response required	Heading cell - no response required
603.2 Information on Accessibility and Compatibility Features	Supports	Oracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication Needs	Supports	Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.