Technology Guide for a Contactless Guest Journey
Contactless experiences are now essential for every hotel. Not only do they improve health safety, they’re the keys to giving guests the freedom and control they desire. Exceed expectations and feature contactless across the guest journey.
Contactless guest journey introduction
In a marketplace that’s undergone significant change, hoteliers need to elevate hotel operations and meet new guest expectations to win back business
Oracle Hospitality is committed to helping hoteliers embrace technologies that will allow them to achieve these goals by offering contactless and low-touch experiences for hotel guests
These web pages offer easy-to-follow guidance to tap OPERA Property Management and MICROS Simphony Point of Sale—as well as our vast partner network—to deliver not only safer but better guest experiences.
Oracle Hospitality solutions can deliver enhancements across the guest journey, from pre-arrival to post-stay
We’ve highlighted six main touchpoints that hotel guests experience during their stay. For each, we’ve listed how Oracle can reduce unnecessary contact and increase guest satisfaction.
Touchpoints for hotel guest experience
Booking and prearrival
Hotel booking has always been a contactless activity, but you can minimize guest interaction with staff at the property by allowing prepayment of reservations and by offering upsells on your digital marketing channels.
Pre-check-in
OPERA PMS has many features that can help execute a speedy, low-touch check-in. They can be used alone or extended with our partner integrations.
Check-in
Mobile access. Curbside check-in. Guest kiosks. Tablets and guest devices. We provide numerous options to streamline guest check-in.
Stay
Use the right tools to engage guests throughout their stay but limit physical contact whenever possible.
Checkout
Express checkout, TV-remote checkout, and hotel- and third-party apps can make it easy for guests to pay and leave at their convenience without stopping at the front desk.
Post-stay
Improve communications with guests, whether it’s extending a simple thank you, asking for feedback, or inquiring about health and safety concerns.