CaixaBank Puts Faith in Dependability of Oracle’s Advanced Customer Services
CaixaBank Counts on Oracle’s Advanced Customer Services for a Definitive Solution to Improve Predictability and Stability of Big Data Solution
Its market share of Spain’s banking customers means it is faced with the challenge of handling, processing and securing huge amounts of data, generated from daily activities and transactions. It therefore needs to be able to rely on dependable Big Data solutions. In this area it sought the services of Oracle’s Advanced Customer Services to shore up its system and bring consistency.
“With Oracle’s Advanced Customer Services (ACS), we’ve been able to stabilize the environment and move to a more predictive scenario, with continuous reviewing activities in place that result in continuous improvements to solutions by proposing and applying modifications, analyzing trends and identifying underperforming processes.”
Business challenges
Stabilize unpredictable data pool solution that was based on Engineered Systems
Adapt to a very demanding rate of development and the roll-out of new applications
Increase the capacity to prioritize maintenance work according to urgency and need
We chose Oracle’s ACS because several partners were already working with it – Accenture and Everis for example – and decided to trust in Oracle ACS due to the confidence we’d established through several years of collaboration and also due to ACS’s knowledge of the underlying technology.
Results
Increased performance by focusing on the stabilization of the environment after signing a dedicated agreement with ACS
Reasserted control over the planning of daily tasks and especially the most critical processes
Reestablished predictability and the capacity to determine precise times for the execution of different activities
Attained more flexibility in the assignment of resources to different priorities through the ability to rapidly analyze incidents and therefore identify issues and solve them quickly