Simon de Montfort Walker, executive vice president and general manager, Oracle Food and Beverage, opens the Restaurant Summit with a quick-hitting session on Oracle’s industry focus, key investments and where we see customers successfully accelerating transformative business and technology strategies.

Mike Sicilia, executive vice president, Oracle Global Industries, will take the stage for a fireside chat to discuss how Oracle’s industry teams are working with customers large and small to deliver world-class, cloud-based vertical operating solutions that have a profound impact on bettering human lives.

Sponsored by Deliverect

Global brands across the industry discuss the intersection of sales channels, payments, acquisition, and engagement-based loyalty.

Stadiums, theme parks, resorts and destination-dining locales are strategically embedding digital touchpoints to improve guest and fan experiences throughout the journey. Hear from leaders across the sector on how this is playing out, where they’re realizing the biggest returns and what challenges persist.

Digital orchestration is key to anticipating, managing and optimizing customer journeys that are increasingly unpredictable and non-linear. Hear from leaders in the QSR and travel sector on how their designing solutions that bring together self-service, BYOD, just walk out, and kitchen automation to empower the next generation of operational leaders and accelerate speed to value.

Evolving payment preferences within the industry continue to drive digital adoption and expand opportunities to improve customer experience, operations, and growth initiatives. In this session, payment industry experts share the latest trends in payments and financial services, and how restaurant operators are improving payment processing costs, reporting and administration efforts.

1:30 PM–2:00 PM

• Business Integration: What’s new in Transaction Services API

2:00 PM–2:30 PM

• Operational Excellence: People Management Functional Deep Dive
• Channels, Acquisition, and Loyalty Engagement-based Loyalty Primer: Engagement-Based Loyalty Primer

2:30 PM–3:00 PM

• Business Integration: Cross Platform Extensibility: HTML5/JavaScript
• Channels, Acquisition, and Loyalty: Advanced Loyalty ROI and KPIs

3:30 PM–4:00 PM

• Business Integration: Integrations Best Practices
• Operational Excellence: Frontline Manager Functional Deep Dive

4:00 PM–4:30 PM

• Business Integration: Fiscal Update
• Business Integration: Restaurant Finance: NetSuite and Simphony Connector

4:30 PM–5:00 PM

• Operational Excellence: Leverage a strong product, item, asset master data management for your supply chain processes
• Operational Excellence: What's new in Oracle Payments

Tim Brown, global vice president, solution excellence shares an in-depth review of the Oracle Restaurants portfolio strategy, investments and the next generation of technology solutions designed and delivered to optimize sales channels, acquisition and loyalty, operational excellence, and business integration.

As the industry progresses digital transformation initiatives, new opportunities for advancement are on the horizon. Restaurant operators ready for the next challenge are skillfully orchestrating digital journeys and adjusting kitchen operations accordingly. Hear from restaurant leaders on how their teams are driving customer acquisition and loyalty, operational excellence, and business integration to increase revenue and control costs.

Sponsored by Cognizant

In this session we’ll share a detailed view of short-term priorities and long-term strategic investments including release cadence to help customers plan for and adopt new releases faster.

1:00 PM–1:15 PM: Cognizant

1:25 PM–1:40 PM: FreedomPay

1:50 PM–2:05 PM: Pej

2:10 PM–2:25 PM: Epson

1:00 PM–1:15 PM: COMO

1:25 PM–1:40 PM: Tilster

2:10 PM–2:25 PM: Deliverect

2:30 PM–3:00 PM

• Channels, acquisition and loyalty: HTML5 Kiosk
• Operational Excellence: UX at Oracle—Tools and Engagement

3:30 PM–4:00 PM

• Business Integration: Plug-in marketplace
• Operational Excellence: Why Business Intelligence API Over Exports: How To Get There Faster

4:00 PM–4:30 PM

• Business Integration: IoT, edge computing and software distribution
• Channels, acquisition and loyalty: Channel Management—functional deep dive

4:30 PM–5:00 PM

• Enterprise Services: Staging Sl, Cloud Assist, SPOC
• Operational Excellence: What’s New in Reporting and Analytics