Name of Product: Oracle Documents Cloud Service: Desktop 14.1

Last Updated: 24-Mar-2014

This VPAT applies to only versions 14.1 through 16.1. It does not apply to any versions of Oracle Documents Cloud Service: Desktop after this.
 This VPAT has been superseded by Oracle Documents Cloud Service: Desktop 16.3

The Oracle Document desktop client enables synchronization of files and folders between the Oracle Documents Cloud server and the local file system.  The application user interfaces are native to the OS, and supports Windows and Mac.  The main application window lists folders that are available for synchronization as well as folders that are currently being synchronized with the local desktop.  There is a menu bar for accessing features of the application, along with a context menu in the list for accessing folder specific features, such as starting or stopping the synchronization of a folder.  The list supports multiple selection, sorting and filtering.

The application will continue to run in the background when the main application window is closed.  There is a system tray icon for accessing features and for opening the main application window. 

All synchronized folders are downloaded to a My Oracle Documents folder on the local file system.  The application adds a menu item to the local file system menu for all files and folders under the My Oracle Documents folder so that synchronization properties and features can be accessed directly from the file system. On Windows, icon overlays are also used on file and folder icons to provide a quick visual indication of the state of synchronized files and folders.  This information is also available from the properties dialog.

As the user interface is native to the OS, the accessibility features are all those supported by the OS.  These include full keyboard accessibility, keyboard shortcuts, high contrast mode, large fonts and screen reader support.

There are no steps that a user or administrator must take in order to configure accessibility mode for desktop synchronization clients.  Users may need to enable the accessibility features of their desktop. Please refer to your manufacturer's help regarding accessibility settings.

The information below describes this product's ability to support the applicable U.S. Section 508 standards, subject to Oracle's interpretation of those standards and the remarks in this document. This product does not display 'web pages', thus the Web Content Accessibility Guidelines (WCAG) 1.0 are not applicable.

For more information regarding the accessibility status of this product or other Oracle products, see https://www.oracle.com/accessibility or contact: accessible_ww@oracle.com.

 


Note: This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.

Section 1194.21 Software Applications and Operating Systems
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.21(a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually. Product has been developed to conform to this standard subject to the remarks on the right.

The desktop synchronization clients (on Windows and Mac) were tested for:

  • ability to perform functions from the keyboard only
  • logical movement of focus through the controls
  • proper operation of unique keystrokes and access keys, including those listed in the product documentation

There are a few known issues:

  • On Mac, from the Windows chooser, it will list Finder (current Window) and the Documents service synchronization manager and any other open windows. Using the arrow key to select the Sync manager and hitting return does not bring the synchronization manager into focus and the Finder window remains on top of it.  A workaround is available. User can use the keyboard to invoke synchronization client''s system tray context menu and launch it from there.(bug 17262242)
  • Tabbing through the list of available folders within the synchronization manager does not expose the folder tooltips and they are not readout by screen readers (bug 16960090).
1194.21(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer. Product has been developed to conform to this standard subject to the remarks on the right.

The desktop synchronization clients (on Windows and Mac) were tested for response to the following operating system accessibility features:

  • Sticky Keys, Slow Keys, Filter Keys, Bounce Keys, and Toggle Keys
  • High Contrast and Large Print themes.
1194.21(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that assistive technology can track focus and focus changes. Product has been developed to conform to this standard subject to the remarks on the right.

The desktop synchronization clients (on Windows and Mac) are composed of native UI components and as such have a well defined visual focus indicator which is programmatically exposed. The product's editable text fields have a well defined visual caret indicator displayed.

The product was tested for:

  • Visual indication of the position of the cursor within text, and visual indication of the focused component, including with the High Contrast and Large Print themes
  • The current focus location and position of the caret in text is programmatically exposed.


There are a few known issues:

  • There is no visible focus indicator on the “Launch Oracle Documents” check box on last page of the Windows Installer wizard. (bug 16975466)
  • Within a folder or file properties dialog if you  tab through the controls to the Option button only a very faint blue highlight on either sides of the options button is seen. This is only an issue in high contrast mode. (bug 17282596)
  • Similar issue in the Welcome Dialog: the focus on tutorial link in high contrast mode is not
    correctly highlighted. (bug 17282512)
1194.21(d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to assistive technology. When an image represents a program element, the information conveyed by the image must also be available in text. Product has been developed to conform to this standard subject to the remarks on the right.

The desktop synchronization clients (on Windows and Mac) were tested to ensure:

  • Role, states, and values of controls are programmatically available to assistive technology.
  • Functional images have alternative text.
1194.21(e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance. Product has been developed to conform to this standard subject to the remarks on the right.

The desktop synchronization clients (on Windows and Mac) were tested to ensure that:

  • Images that convey information have meaningful alternative text.
  • Images are used consistently throughout the product.
  • Decorative images are properly ignored and have no effect on how the functionality works.

There are a few known issues

  • Sync status(es) like problem detected, synchronizing and up- to-date that are indicated by icon overlays within windows explorer are not as easily accessible to users using screen readers. Status info can still be queried from the properties dialog. (bug 16984922)
  • Decorative image file names in the Installshield based installer are read out by screen readers (bug 16969952)
1194.21(f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes. Product has been developed to conform to this standard subject to the remarks on the right.

The desktop synchronization clients (on Windows and Mac) were tested to ensure that:

  • Text is rendered through the platform controls which are responsible for exposing content in a way that is programmatically available to assisstive technology on the platform.

There are a few known issues:

  • If you stop synchronizing a sync point. The stop sync confirm dialog is displayed. The text of the dialog is made available but screen readers seem to read it out twice. Similar behaviour noticed with the delete sync point confirm dialog. (bug 17283653)
1194.21(g) Applications shall not override user selected contrast and color selections and other individual display attributes. Product has been developed to conform to this standard subject to the remarks on the right.

The desktop synchronization clients (on Windows and Mac) were tested to ensure that:

  • User interface components respect the platform Look and Feel, OS-level color and contrast settings are honored by the product.

There are a few known issues:

  • Parts of the Windows Installer wizard, such as the top frame, do not honor the high contrast settings of the OS.(bug 16990776)
  • The product splash screen does not have a version compatible with the high contrast settings of the OS, The  copyright text within the splash screen does not render properly in high DPI mode. (bug 16994939)
  • The images on the initial Welcome dialog do not have versions compatible with the high contrast settings of the OS (bug 16991108)
  • Within a folder or file properties dialog if you  tab through the controls to the Option button only a very faint blue highlight on either sides of the options button is seen. This is only an issue in high contrast mode.(bug 17282596)
  • Similar issue in the Welcome Dialog: the focus on tutorial link in high contrast mode is not
    correctly highlighted.(bug 17282512)

 
1194.21(h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user. Product has been developed to conform to this standard subject to the remarks on the right.

The desktop synchronization clients (on Windows and Mac) were tested to ensure that:

  • There is no moving, blinking, or scrolling information that is designed to last for more than three seconds that cannot be paused.
  • There is no moving, blinking, or scrolling content that is pure decoration that cannot be stopped or hidden.

There is one known issue.

  • Synchronization activity is displayed in the folder list and application footer as it happens.  There is no mechanism to pause this information.(bug 16892297)
1194.21(i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. Product has been developed to conform to this standard subject to the remarks on the right.

The desktop synchronization clients (on Windows and Mac) were tested to ensure that:

  • Information conveyed by color or font styles is available in alternative formats, such as shape and text.

Within the Synchronization Manager dialog Folder Icon colors help make it easy to distinguish between personal folders and shared folders but information concerning folder ownership is also available in the list and the folder property view.
1194.21(j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided. Product has been developed to conform to this standard subject to the remarks on the right.

The desktop synchronization clients (on Windows and Mac) were tested to ensure that:

  • Text and images of text in non-disabled controls have a luminosity contrast ratio of at least 4.5:1. Large scale text has a minimum ratio of at least 3:1
1194.21(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz. Not Applicable

The desktop synchronization clients (on Windows and Mac) were tested to ensure that:

  • No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz, with the exception of the text insertion caret.

 
1194.21(l) When electronic forms are used, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Product has been developed to conform to this standard subject to the remarks on the right.

The desktop synchronization clients (on Windows and Mac) were tested to ensure that:

  • Form element labels are programmatically available to assistive technology.

back to top
 

Section 1194.22 Web-based Internet Information and Applications
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.22(a) A text equivalent for every non-text element shall be provided (e.g., via "alt", "longdesc", or in element content). Not Applicable  
1194.22(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation. Not Applicable  
1194.22(c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup. Not Applicable  
1194.22(d) Documents shall be organized so they are readable without requiring an associated style sheet. Not Applicable  
1194.22(e) Redundant text links shall be provided for each active region of a server-side image map. Not Applicable  
1194.22(f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape. Not Applicable  
1194.22(g) Row and column headers shall be identified for data tables. Not Applicable  
1194.22(h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers. Not Applicable  
1194.22(i) Frames shall be titled with text that facilitates frame identification and navigation. Not Applicable  
1194.22(j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. Not Applicable  
1194.22(k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes. Not Applicable  
1194.22(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by assistive technology. Not Applicable  
1194.22(m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with §1194.21(a) through (l). Not Applicable  
1194.22(n) When electronic forms are designed to be completed on-line, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Not Applicable  
1194.22(o) A method shall be provided that permits users to skip repetitive navigation links. Not Applicable  
1194.22(p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. Not Applicable  

Note to 1194.22: The Board interprets paragraphs (a) through (k) of this section as consistent with the following priority 1 Checkpoints of the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) (May 5 1999) published by the Web Accessibility Initiative of the World Wide Web Consortium: Paragraph (a) - 1.1, (b) - 1.4, (c) - 2.1, (d) - 6.1, (e) - 1.2, (f) - 9.1, (g) - 5.1, (h) - 5.2, (i) - 12.1, (j) - 7.1, (k) - 11.4.

back to top
 

Section 1194.23 Telecommunications Products
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.23(a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use. Not Applicable  
1194.23(b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols. Not Applicable  
1194.23(c) Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs. Not Applicable  
1194.23(d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required. Not Applicable  
1194.23(e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays. Not Applicable  
1194.23(f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided. Not Applicable  
1194.23(g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use. Not Applicable  
1194.23(h) Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided. Not Applicable  
1194.23(i) Interference to hearing technologies (including hearing aids, cochlear implants, and assistive listening devices) shall be reduced to the lowest possible level that allows a user of hearing technologies to utilize the telecommunications product. Not Applicable  
1194.23(j) Products that transmit or conduct information or communication, shall pass through cross-manufacturer, non-proprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format. Technologies which use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery. Not Applicable  
1194.23(k)(1) For products which have mechanically operated controls or keys, controls and keys shall be tactilely discernible without activating the controls or keys. Not Applicable  
1194.23(k)(2) For products which have mechanically operated controls or keys, controls do not require tight grasping, pinching or twisting of the wrist to operate. Not Applicable  
1194.23(k)(3) If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character. Not Applicable  
1194.23(k)(4) The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound. Not Applicable  

back to top
 

Section 1194.24 Video and Multimedia Products
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.24(a) All analog television displays 13 inches and larger, and computer equipment that includes analog television receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. As soon as practicable, but not later than July 1, 2002, widescreen digital television (DTV) displays measuring at least 7.8 inches vertically, DTV sets with conventional displays measuring at least 13 inches vertically, and stand-alone DTV tuners, whether or not they are marketed with display screens, and computer equipment that includes DTV receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. Not Applicable  
1194.24(b) Television tuners, including tuner cards for use in computers, shall be equipped with secondary audio program playback circuitry. Not Applicable  
1194.24(c) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned. Not Applicable  
1194.24(d) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described. Not Applicable  
1194.24(e) Display or presentation of alternate text presentation or audio descriptions shall be user-selectable unless permanent. Not Applicable  

back to top
 

Section 1194.25 Self Contained, Closed Products
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.25(a) Self contained products shall be usable by people with disabilities without requiring an end-user to attach assistive technology to the product. Personal headsets for private listening are not assistive technology. Not Applicable  
1194.25(b) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. Not Applicable  
1194.25(c) Where a product utilizes touchscreens or contact-sensitive controls, an input method shall be provided that complies with Section 1194.23 (k) (1) through (4). Not Applicable  
1194.25(d) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. Not Applicable  
1194.25(e) When products provide auditory output, the audio signal shall be provided at a standard signal level through an industry standard connector that will allow for private listening. The product must provide the ability to interrupt, pause, and restart the audio at anytime. Not Applicable  
1194.25(f) When products deliver voice output in a public area, incremental volume control shall be provided with output amplification up to a level of at least 65 dB. Where the ambient noise level of the environment is above 45 dB, a volume gain of at least 20 dB above the ambient level shall be user selectable. A function shall be provided to automatically reset the volume to the default level after every use. Not Applicable  
1194.25(g) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. Not Applicable  
1194.25(h) When a product permits a user to adjust color and contrast settings, a range of color selections capable of producing a variety of contrast levels shall be provided. Not Applicable  
1194.25(i) Products shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. Not Applicable  
1194.25(j)(1) The position of any operable control shall be determined with respect to a vertical plane, which is 48 inches in length, centered on the operable control, and at the maximum protrusion of the product within the 48 inch length on products which are freestanding, non-portable, and intended to be used in one location and which have operable controls. Not Applicable  
1194.25(j)(2) Where any operable control is 10 inches or less behind the reference plane, the height shall be 54 inches maximum and 15 inches minimum above the floor. Not Applicable  
1194.25(j)(3) Where any operable control is more than 10 inches and not more than 24 inches behind the reference plane, the height shall be 46 inches maximum and 15 inches minimum above the floor. Not Applicable  
1194.25(j)(4) Operable controls shall not be more than 24 inches behind the reference plane. Not Applicable  

back to top
 

Section 1194.26 Desktop and Portable Computers
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.26(a) All mechanically operated controls and keys shall comply with Section 1194.23 (k) (1) through (4). Not Applicable  
1194.26(b) If a product utilizes touchscreens or touch-operated controls, an input method shall be provided that complies with Section 1194.23 (k) (1) through (4). Not Applicable  
1194.26(c) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. Not Applicable  
1194.26(d) Where provided, at least one of each type of expansion slots, ports and connectors shall comply with publicly available industry standards. Not Applicable  

back to top
 

Section 1194.31 Functional Performance Criteria
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.31(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for assistive technology used by people who are blind or visually impaired shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards.
 
1194.31(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for assistive technology used by people who are visually impaired shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards. 
1194.31(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for assistive technology used by people who are deaf or hard of hearing shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards. 
1194.31(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards. 
1194.31(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for assistive technology used by people with disabilities shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards. 
1194.31(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards. 

back to top
 

Section 1194.41 Information, Documentation and Support
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.41(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge. Documentation for this product is available in accessible electronic format.  
1194.41(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge. Documentation for this product is available in accessible electronic format.  
1194.41(c) Support services for products shall accommodate the communication needs of end-users with disabilities. Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.   

back to top