Hospitality

Earn your guests’ loyalty with efficient operations from the lobby to the back office. Oracle Hospitality technology connects event sales, guest rooms, management, and point-of-sale (POS) systems—delivering the integrations you need to create exceptional experiences.


Oracle Hospitality industry spotlight

  • Hyatt Selects Oracle OPERA Cloud

    With OPERA Cloud, Hyatt properties will be able to standardize its operations and data management across more than 1,000 hotels and all-inclusive properties.

  • Hoteliers: Don’t sleep on innovation

    Learn how leading hotels are applying the latest technologies and most creative ideas in six crucial areas.

  • Go beyond a PMS with the OPERA Cloud platform

    Learn why you need more than a conventional property management system (PMS).

  • Boost your bottom line with the right POS system

    Learn how in our smart decision guide to restaurant management and POS systems.

Find hospitality solutions by sector

Hotels and resorts

Orchestrate operations with integrated property management, point of sale, and analytics to stay ahead of your guests’ needs.

Casino and gaming

Take the casino experience to the next level of profitability with connected systems that grow nongaming revenue and personalize guest services.

Hotel food and beverage

Unify food and beverage logistics and deliver distinctive service with point of sale easily integrated with payment, loyalty, and delivery to capture more revenue.

Cruise

Streamline cruise operations with systems that manage passenger and crew activity onboard and track fleetwide performance.

Hospitality solutions

Build exceptional guest and staff relationships and a more adaptable back office.

    • Comprehensive hotel property management system (PMS)

      Manage all aspects of hotel business operations, including the delivery of superior guest experiences.

    • PMS dashboard

      Get a snapshot of all the key information you need to perform your job.

    • Guest profile

      Gain rich insights into your guests’ preferences, including their communication choices, spending habits, and marketing data, to help grow loyalty and deliver exceptional guest service.

    • Look to book

      An intuitive availability screen allows you to offer rates matching your guests’ needs, clearly identifying the best rate, package, and room-type combinations that maximize revenue and turn shoppers into bookers.

    • Real-time business insights

      From high-level metrics to individual transactions, all the data you need to make informed decisions is available in a simple-to-use, hospitality-focused solution that enables property-specific or groupwide reporting.

    • Cloud digital assistant

      OPERA Cloud Digital Assistant helps users execute routine tasks and activities, such as house status, room management, and reservations.

    • Loyalty

      Get to know your customers better by developing stronger relationships with them through a loyalty program. Anticipate their needs and preferences while giving them points to spend for a memorable stay.

    • Vacation ownership

      Oracle Hospitality OPERA Vacation Ownership System Cloud Service offers key capabilities to manage mixed-use properties, including condominium units and hotel rooms.

    • Post It

      Post It meets the needs of hotels without full-service food and beverage offerings.

    • Payments

      To fulfill operations and guest service needs, Oracle Hospitality is committed to offering payment solutions that include cutting-edge technology for contactless hotel operations, including mobile and kiosk solutions.

    • Mobile guest experience

      A web application designed for smartphones lets guests preregister their arrival, with the registration process commencing with an email sent to eligible guests 4 to 48 hours before arrival.

    • Resources

    • Hotel cloud POS system

      Empower the entire food and beverage team to enhance the guest experience while remaining agile with new menu offerings and promotions.

    • Hospitality POS hardware

      Rely on sturdy, smart, and stylish POS hardware that’s built for hotel restaurants.

    • Enterprise menu management

      Tap Oracle’s expertise for accuracy and efficiency on menu and pricing updates for a single location or across a series of locations while ensuring brand standards are maintained.

    • Kitchen display systems

      Simplify communication and processes, increase productivity, and manage orders from the dining room and mobile platforms for superb kitchen performance.

    • Reporting and analytics

      Monitor food and beverage operations across your property with consolidated dashboards and reports.

    • Payments

      Fulfill operations and guest service needs with payment processing options that meet your requirements.

    • Pre-arrival: eStandby Upgrade

      Capture guest demand for premium inventory, products, and services across digital marketing channels. Manage guest requests via an easy-to-use portal or directly in OPERA Cloud.

    • Pre-arrival: eXpress Upgrade

      Engage hotel guests with confirmed offers for last-minute premium inventory, including guests who booked on third-party sites.

    • Mobile check-in: Mobile Guest Experience

      Give guests arrival options while shortening check-in times and optimizing staffing needs. Increase incremental revenue with merchandising offers embedded directly in the mobile check-in path.

    • Front desk: CheckIn Merchandising (PDF)

      OPERA Cloud is the industry’s only PMS with AI embedded right in the check-in path, giving staff the tools they need to customize the guest experience without adding time to the check-in process.

    • Blocks

      Provide an overview of group details for quick access to important data points, such as dates, market location, blocked and picked-up room nights, and owners.

    • Events

      One screen has everything you need to know about your event: date and start time, attendees, function space, special indicators for loud event and do not move, and the current on-the-books revenue.

    • Function Diary

      Where you go to find out which events are happening in your hotel, details about those events, what space is available for booking, and how many sleeping rooms are available for the same date.

    • Manage Resources screen

      Where you go to book menus and items for an event. The innovative drawer design lets you access information about the menus and items while preserving all the relevant event information for continued viewing.

    • Rate management (PDF)

      Tap into artificial intelligence and machine learning to return the best offer at the right time.

    • Channel connectivity marketplace (PDF)

      Hoteliers and distribution partners can activate and manage any type of distribution channel via APIs exposed through Oracle Hospitality Integration Platform.

    • Contact center

      Call center staff can simplify the reservation process while optimizing rates and rooms, add value to the guest stay, and personalize service with a full view into guest preferences.

    • Centralized sales

      Increase sales effectiveness and aid decision-making with real-time data into room blocks and catering details.

    • Distribution

      Simplify channel management and connect distribution channels directly to the source to maximize room revenue.

    • Loyalty

      Strengthen your brand by attracting and retaining guests with a customizable, dynamic loyalty solution. Bring together all your hotel customer data and reward your guests with offers and promotions, delivering a better guest experience.

    • Financial management

      Adapt your business models for new opportunities, sharpen your forecasts, control costs, and efficiently report results.

    • Financial planning and analytics

      Integrate financial data across all your operations and align key tasks for budgeting, forecasting, and profitability assessment. Shorten financial planning cycles for properties, brands, and the entire enterprise.

    • Procurement

      Simplify procurement across suppliers to improve cash flow management, vendor selection, spending compliance, and margin performance across all properties.

    • Scenario planning

      Build flexible growth plans that guide you on how to stay on track as market conditions change. Red-flag properties and bring on new franchisees.

    • Human capital management

      Employ innovative tools to recruit, assign, train, and manage personnel, giving your hospitality workforce the exceptional HR service that aligns with your brand values.

    • Payroll

      Simplify how you pay your workforce with a highly configurable solution, fully unified with Oracle Fusion Cloud Human Capital Management (HCM) for efficient, compliant payroll processing across the globe—no matter your company size or worker types.

    • Recruiting and Talent Management

      Take control of every stage of the talent lifecycle. Attract the best candidates, boost productivity, and improve decisions with end-to-end talent management. Source, recruit, onboard, manage performance, develop careers, and plan succession—all in one place.

    • Customer experience

      Build comprehensive guest profiles based on data from all touchpoints to deliver exceptional experiences.

    • Customer loyalty

      Identify, reward, and retain guests with programs that award points based on length of stay, number of stays, booking method, spending, and more.

    • Marketing

      Customize and elevate the entire guest journey by sharing guest data—including information on bookings, onsite experiences, and more—across marketing, sales, and back-office teams.

    • Campaign management

      Show guests you understand their preferences by personalizing your digital marketing across channels.

    • Customer self-service

      Offer guests self-service tools to help them get answers faster, free your agents to handle more complex tasks, and reduce costs.

    • Agent-assisted service

      Give agents a complete, unified view of the guest and intelligent tools to find answers, collaborate across the business, and solve problems faster.

    • Oracle Cloud Infrastructure (OCI)

      Improve the security and stability of your most important systems by running them in the cloud. Whether you’re adopting Oracle SaaS applications or migrating on-premises workloads, OCI offers better performance at a lower cost.

    • Isolated network virtualization

      Run applications in a highly secure, compliant public cloud environment that offers full-stack protection with customer isolation, internal threat detection, end-to-end encryption, and automated threat remediation.

    • Oracle Analytics Cloud

      Analyze data across your enterprise to make smarter predictions and better business decisions using data visualization, enterprise reporting, scenario modeling, and mobile analytics—in the cloud, on-premises, or through a hybrid model.

    • Hybrid cloud

      Run OCI services in our public cloud regions across the globe. Use OCI cloud native services in your own data center. Bring VMware to the cloud without losing control. OCI provides more flexibility to craft a hybrid cloud strategy that meets your IT goals.

Oracle Hospitality customer successes

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