Oracle CRM On Demand System Requirements

Browser

• Microsoft Edge, most recent stable version
• Mozilla Firefox, most recent stable version (Mainline & ESR)
• Google Chrome, most recent stable 32-bit & 64-bit versions

Note: Internet Explorer Compatibility Mode is not supported.

Tablet Browsers

• Apple Safari on devices running iOS 17.x+
• Latest Google Chrome on devices running latest Android OS
• Microsoft Edge on devices running Microsoft Windows 10

Note: Analytics is not supported on tablet browsers. Also, Windows RT devices are not supported.

Other requirements

• Display on devices should be at least 1024x768 resolution or higher

Outlook E-mail Integration (OEI)

• Microsoft Outlook must be installed locally on the user's machine
• Must be running any of Microsoft Outlook 2016, or 2019 versions (32 or 64-bit) *
• Must be running any of Microsoft Windows 10 or 11 with updates (Desktop UI)

* Desktop Outlook via a Microsoft 365 subscription is also supported for the major versions listed.

CRM On Demand Desktop v5.2 & Desktop Lite v5.2

Supported operating systems:

• Microsoft Windows 10 RTM/ Version 22H2, 32-bit or 64-bit (x64)
• Microsoft Windows 11 RTM/Version 21H2, 32-bit or 64-bit (x64)

Supported Microsoft Outlook versions:

• Microsoft Outlook 2016 RTM (32-bit or 64-bit)
• Microsoft Outlook 2019 RTM (32-bit or 64-bit)

Supported Microsoft Exchange Server versions:

• Microsoft Exchange Server 2019 RTM, Cached Exchange Mode only
• Office 365, Cached Exchange Mode only

Supported Outlook Profiles for installation

• Profile with a MS Exchange e-mail account configured in cached mode. Outlook needs to be run with this profile at least once. Accounts with additional mailboxes are supported.
• Profile with an Internet e-mail account. Outlook needs to be run with this profile at least once.

Browser

• Microsoft Edge, most recent stable version
• Mozilla Firefox, most recent stable version (Mainline & ESR)
• Google Chrome, most recent stable 32-bit and 64-bit versions

Note: Internet Explorer Compatibility Mode is not supported.

Other requirements

• Display on devices should be at least 1024x768 resolution or higher

Tablet browsers

• Apple Safari on devices running iOS 17.x+
• Latest Google Chrome on devices running latest Android OS
• Microsoft Edge on devices running Microsoft Windows 10

Note: Analytics is not supported on tablet browsers. Also, Windows RT devices are not supported.

Outlook Email Integration (OEI)

• Microsoft Outlook must be installed locally on the user's machine
• Must be running any of Microsoft Outlook 2016, or 2019 versions (32 or 64-bit) *
• Must be running any of Microsoft Windows 10 or 11 with updates (Desktop UI)

* Desktop Outlook via a Microsoft 365 subscription is also supported for the major versions listed.

CRM On Demand Desktop v5.2 and Desktop Lite v5.2

Supported operating systems:

• Microsoft Windows 10 RTM/ Version 22H2, 32-bit or 64-bit (x64)
• Microsoft Windows 11 RTM/Version 21H2, 32-bit or 64-bit (x64)

Supported Microsoft Outlook versions:

• Microsoft Outlook 2016 RTM (32-bit or 64-bit)
• Microsoft Outlook 2019 RTM (32-bit or 64-bit)

Supported Microsoft Exchange Server versions:

• Microsoft Exchange Server 2016 RTM, Cached Exchange Mode only
• Office 365, Cached Exchange Mode only

Supported Outlook Profiles for installation

• Profile with a MS Exchange e-mail account configured in cached mode. Outlook needs to be run with this profile at least once. Accounts with additional mailboxes are supported.
• Profile with an Internet e-mail account. Outlook needs to be run with this profile at least once.

Browser

• Microsoft Edge, most recent stable version
• Mozilla Firefox, most recent stable version (Mainline & ESR)
• Google Chrome, most recent stable 32-bit and 64-bit versions

Unless otherwise specified all Windows and Office versions are 32-bit only.

Other requirements

• Display on devices should be at least 1024x768 resolution or higher

Tablet browsers

• Apple Safari on devices running iOS 16.x+
• Latest Google Chrome on devices running latest Android OS
• Microsoft Edge on devices running Microsoft Windows 10

Note: Analytics is not supported on tablet browsers. Also, Windows RT devices are not supported.

Outlook Email Integration (OEI)

• Microsoft Outlook must be installed locally on the user's machine
• Must be running any of Microsoft 2016 or 2019 versions (32-bit or 64-bit) *
• Must be running any of Microsoft Windows 10 or 11 with updates (desktop UI)

Desktop Outlook via a Microsoft 365 subscription is also supported for the major versions listed.

CRM On Demand Desktop v5.2 and Desktop Lite v5.2

Supported operating systems:

• Microsoft Windows 10 RTM/Version 1115, 32-bit or 64-bit (x64)

Supported Microsoft Outlook versions:

• Microsoft Outlook 2016 RTM (32-bit or 64-bit)
• Microsoft Outlook 2019 RTM (32-bit or 64-bit)

Supported Microsoft Exchange Server versions:

• Microsoft Exchange Server 2016 RTM, Cached Exchange Mode only
• Office 365, Cached Exchange Mode only

Supported Outlook Profiles for installation

• Profile with a MS Exchange email account configured in cached mode. Outlook needs to be run with this profile at least once. Accounts with additional mailboxes are supported.
• Profile with an internet email account. Outlook needs to be run with this profile at least once.

CRM On Demand Desktop v5.2 & Desktop Lite v5.2

Supported operating systems:

• Microsoft Windows 10 RTM/Version 1115, 32-bit or 64-bit (x64)

Supported Microsoft Outlook versions:

• Microsoft Outlook 2016 RTM (32-bit or 64-bit)
• Microsoft Outlook 2019 RTM (32-bit or 64-bit)

Supported Microsoft Exchange Server versions:

• Microsoft Exchange Server 2016 RTM, Cached Exchange Mode only
• Office 365, Cached Exchange Mode only

Supported Outlook Profiles for installation

• Profile with a MS Exchange e-mail account configured in cached mode. Outlook needs to be run with this profile at least once. Accounts with additional mailboxes are supported.
• Profile with an internet email account. Outlook needs to be run with this profile at least once.

Outlook E-mail Integration (OEI)

• Microsoft Exchange Server 2016 RTM, Cached Exchange Mode only
• Office 365, Cached Exchange Mode only

Note: *Desktop Outlook via a Microsoft 365 subscription is also supported for the major versions listed.

Notes E-mail Integration (NEI, v2.0)

• Must be running IBM Lotus Notes 9.0.x
• Must be running Microsoft Windows 8.1 with updates (desktop UI)

CRM On Demand Desktop v5.2 & Desktop Lite v5.2

Supported operating systems:

• Microsoft Windows 8.1 update 1,2 or 3, 32-bit or 64-bit (x64)
• Microsoft Windows 10 RTM/Version 1115, 32-bit or 64-bit (x64)

Supported Microsoft Outlook versions:

• Microsoft Outlook 2013 RTM/SP1 (32-bit or 64-bit)
• Microsoft Outlook 2016 RTM (32-bit or 64-bit)
• Microsoft Outlook 2019 RTM (32-bit or 64-bit)

Supported Microsoft Exchange Server versions:

• Microsoft Exchange Server 2013 SP1, Cached Exchange Mode only
• Microsoft Exchange Server 2016 RTM, Cached Exchange Mode only
• Office 365, Cached Exchange Mode only

Supported Outlook Profiles for installation

• Profile with a MS Exchange e-mail account configured in cached mode. Outlook needs to be run with this profile at least once. Accounts with additional mailboxes are supported.
• Profile with an internet email account. Outlook needs to be run with this profile at least once.

Outlook E-mail Integration (OEI)

• Microsoft Outlook must be installed locally on the user's machine
• Must be running any of Microsoft Outlook 2013, 2016, or 2019 versions (32 or 64-bit) *
• Must be running any of Microsoft Windows 8.1 or 10 with updates (desktop UI)

Note: *Desktop Outlook via a Microsoft 365 subscription is also supported for the major versions listed.

Notes E-mail Integration (NEI, v2.0)

• Must be running IBM Lotus Notes 9.0.x
• Must be running Microsoft Windows 8.1 with updates (desktop UI)

Mobile Devices

• Apple iPad, iPhone, iPod touch devices, Android touch devices

Operating System

• Apple iOS versions: iOS 17.x
• Google Android versions: Latest Android version