Oracle Voluntary Product Accessibility Template

Name of Product: Oracle ATG Web Commerce Reference Store 10.1
 Last Updated: 12-Mar-2012

This VPAT applies to only version 10.1. It does not apply to any versions of Oracle ATG Web Commerce Reference Store after this.
 This VPAT has been superseded by Oracle Commerce Reference Store 11.1

Oracle ATG Web Commerce Reference Store is a group of related online stores built with Oracle ATG Web Commerce. Commerce Reference Store provides implementations of many features included with Commerce, as well as customizations and extensions of Commerce features. It is designed to serve as both a demonstration of many of the capabilities of Commerce and as a framework to help Commerce site developers to build their own stores more quickly.

The "Click To Call" functionality is an optional plug-in to the Oracle ATG Web Commerce Reference Store (CRS). The click-to-call plug-in is not covered in this document.   Click-to-call is functionality is provided by the Oracle Live Help On Demand product. 

This VPAT does not cover the following product areas:

The Click-to-Call plugin from Oracle Live Help On Demand

The information below describes this product's ability to support the applicable U.S. Section 508 standards, subject to Oracle's interpretation of those standards and the remarks in this document.

For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/us/corporate/accessibility or contact: accessible_ww@oracle.com.

 


Note: This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This VPAT addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.

Section 1194.21 Software Applications and Operating Systems
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.21(a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

  • Ability to perform functions through keyboard navigation and tab order
  • Logical movement of focus through the controls from left to right using the tab key

The following exception to this standard has been identified relating to the logical movement of focus through controls:

  • Rich Cart - Navigation is difficult to follow around the rich cart using the tab key.  Once the rich cart is closed, focus should return to the rich cart icon which is currently not happening.  This issue relates to bug 13600966.
1194.21(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for response to the following operating system accessibility features:

  • High Contrast

The following are not applicable to this application:

  • Sound sentry was not tested as the product does not include any sound applications.
  • Sticky Keys, Filter Keys and Toggle Keys

The following exceptions to this standard have been identified:

  • High Contrast - The link on the ATG Store image is invisible in high contrast mode regardless of the fact that the link has a title.  The logo image is added by style sheets and as a result the link text is hidden.  This issue relates to bug 13319494.
1194.21(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that assistive technology can track focus and focus changes. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

  • Visual indication of the position of the cursor in editable text fields.
  • Current focus location and position of the caret in text is programmatically exposed.
1194.21(d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to assistive technology. When an image represents a program element, the information conveyed by the image must also be available in text. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

  • Controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc.
  • Additional state information is programmatically exposed, such as whether a field is ‘required’.
  • Non-decorative images have meaningful alternative text.

 
1194.21(e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance. Product has been developed to conform to this standard subject to the remarks on the right.
  • Non-decorative images (functional images) have been marked up with meaningful alternative text in the alt attribute.
  • Images are used in a consistent way throughout the product.
  • Decorative images have been marked using ALT="".
1194.21(f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

  • Text is rendered through the browser using HTML which is responsible for exposing content in a way that is programmatically available to assistive technology on the platform.

The following was verified:

  • There is no clipped or overflow text on pages.
  • There are no images of text used in place of actual text.
  • Only relative sizes for text elements on a page are used.
1194.21(g) Applications shall not override user selected contrast and color selections and other individual display attributes. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

  • Response to the operating system Large Fonts mode
  • Response to the operating system High Contrast mode
1194.21(h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user. Not Applicable

There is no moving, blinking or scrolling information in this application.
1194.21(i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

  • Information conveyed by color or font styles is available in alternative formats, such as shape and text.
1194.21(j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

  • Text and images of text in non-disabled controls have a luminosity contrast ratio of at least 4.5:1. Large scale text has a minimum ratio of at least 3:1
1194.21(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz. Not Applicable

There are no flickering or flashing UI elements in this application.
1194.21(l) When electronic forms are used, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Product has been developed to conform to this standard subject to the remarks on the right.

This product was tested for:

  • Form elements have meaningful labels associated with them.

 

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Section 1194.22 Web-based Internet Information and Applications
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.22(a) A text equivalent for every non-text element shall be provided (e.g., via "alt", "longdesc", or in element content). Product has been developed to conform to this standard subject to the remarks on the right.

 

The product was tested for:

Images:

  • There are no complex images within this application.
  • Functional images have meaningful alternative text using ALT - There is one exception to this: The store logo image is a functional image and should have an ALT attribute.  Since this image is added by the style sheet and doesn't appear in the page markup, an ALT attribute cannot be added to it.  A title attribute has been added to the h1 and a elements which are selected during tabbling.  This issue relates to bug 13364045 and there is a workaround.
  • Decorative images have specified an empty alt attribute (ALT=""). 

Tables:

Page Titles:

Objects and Applets:
1194.22(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation. Not Applicable

There is no video in this application's UI.

There is no prerecorded synchronized media.
1194.22(c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

  • Information conveyed by color or font styles is available in alternative formats, such as shape and text.
1194.22(d) Documents shall be organized so they are readable without requiring an associated style sheet. Product has been developed to conform to this standard subject to the remarks on the right.

Architecturally the application has been designed so that style sheets are only used to change the layout and presentation of the screen.
1194.22(e) Redundant text links shall be provided for each active region of a server-side image map. Not Applicable

There are no server-side image maps within this application.
1194.22(f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape. Not Applicable

There are no client-side image maps used within this application.
1194.22(g) Row and column headers shall be identified for data tables. Product has been developed to conform to this standard subject to the remarks on the right.

The product was tested for:

Data Tables:

  • Each column can be identified using the th element - column header.
  • Each row can be identified using the td element - row header.

Layout Tables:

  • These are not used within this application.
1194.22(h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers. Product has been developed to conform to this standard subject to the remarks on the right.

This product was tested for:

  • Complex Data Tables - The headings used in complex data tables, are assigned an id value and each cell has a headers property set in order to associate the cell with the appropriate headings.
1194.22(i) Frames shall be titled with text that facilitates frame identification and navigation. Product has been developed to conform to this standard subject to the remarks on the right.

This product was tested for:

  • Each frame or iframe has a title attribute and title that is meaningful and unique.
  • If the frame title is not obvious the LONGDESC attribute is used to describe the purpose of the frames and how the frames interact with each other.
1194.22(j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. Not Applicable

There are no flickering or flashing UI elements in this application.
1194.22(k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes. Product has been developed to conform to this standard subject to the remarks on the right.

Text–only pages are not necessary because pages have been coded to meet other applicable standards, to the extent indicated.
 
1194.22(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by assistive technology. Product has been developed to conform to this standard subject to the remarks on the right.

Architecturally, all content conveyed by JavaScript has been coded to meet applicable standards.
1194.22(m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with §1194.21(a) through (l). Not Applicable
  • This application's UI does not require any plug-ins or applications.
  • This application is not integrating with other products.
1194.22(n) When electronic forms are designed to be completed on-line, the form shall allow people using assistive technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Product has been developed to conform to this standard subject to the remarks on the right.

This product was tested for:

  • Form elements have meaningful labels associated with them.
1194.22(o) A method shall be provided that permits users to skip repetitive navigation links. Product has been developed to conform to this standard subject to the remarks on the right.

This product was tested for:

  • Structure and hierarchy of the page content is marked up using header elements.
  • 'Tab' was used for moving on the page. The 'Skip to navigation' and 'Skip to Content' links are provided to skip repetitive navigation links at the top of the page. They are visible upon focus.
1194.22(p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. Not Applicable

This application does not contain any content that automatically updates at a regular frequency.

Users are not logged out after a period of inactivity.

Note to 1194.22: The Board interprets paragraphs (a) through (k) of this section as consistent with the following priority 1 Checkpoints of the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) (May 5 1999) published by the Web Accessibility Initiative of the World Wide Web Consortium: Paragraph (a) - 1.1, (b) - 1.4, (c) - 2.1, (d) - 6.1, (e) - 1.2, (f) - 9.1, (g) - 5.1, (h) - 5.2, (i) - 12.1, (j) - 7.1, (k) - 11.4.

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Section 1194.23 Telecommunications Products
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.23(a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use. Not Applicable  
1194.23(b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols. Not Applicable  
1194.23(c) Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs. Not Applicable  
1194.23(d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required. Not Applicable  
1194.23(e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays. Not Applicable  
1194.23(f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided. Not Applicable  
1194.23(g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use. Not Applicable  
1194.23(h) Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided. Not Applicable  
1194.23(i) Interference to hearing technologies (including hearing aids, cochlear implants, and assistive listening devices) shall be reduced to the lowest possible level that allows a user of hearing technologies to utilize the telecommunications product. Not Applicable  
1194.23(j) Products that transmit or conduct information or communication, shall pass through cross-manufacturer, non-proprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format. Technologies which use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery. Not Applicable  
1194.23(k)(1) For products which have mechanically operated controls or keys, controls and keys shall be tactilely discernible without activating the controls or keys. Not Applicable  
1194.23(k)(2) For products which have mechanically operated controls or keys, controls do not require tight grasping, pinching or twisting of the wrist to operate. Not Applicable  
1194.23(k)(3) If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character. Not Applicable  
1194.23(k)(4) The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound. Not Applicable  

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Section 1194.24 Video and Multimedia Products
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.24(a) All analog television displays 13 inches and larger, and computer equipment that includes analog television receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. As soon as practicable, but not later than July 1, 2002, widescreen digital television (DTV) displays measuring at least 7.8 inches vertically, DTV sets with conventional displays measuring at least 13 inches vertically, and stand-alone DTV tuners, whether or not they are marketed with display screens, and computer equipment that includes DTV receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. Not Applicable  
1194.24(b) Television tuners, including tuner cards for use in computers, shall be equipped with secondary audio program playback circuitry. Not Applicable  
1194.24(c) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned. Not Applicable  
1194.24(d) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described. Not Applicable  
1194.24(e) Display or presentation of alternate text presentation or audio descriptions shall be user-selectable unless permanent. Not Applicable  

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Section 1194.25 Self Contained, Closed Products
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.25(a) Self contained products shall be usable by people with disabilities without requiring an end-user to attach assistive technology to the product. Personal headsets for private listening are not assistive technology. Not Applicable  
1194.25(b) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. Not Applicable  
1194.25(c) Where a product utilizes touchscreens or contact-sensitive controls, an input method shall be provided that complies with Section 1194.23 (k) (1) through (4). Not Applicable  
1194.25(d) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. Not Applicable  
1194.25(e) When products provide auditory output, the audio signal shall be provided at a standard signal level through an industry standard connector that will allow for private listening. The product must provide the ability to interrupt, pause, and restart the audio at anytime. Not Applicable  
1194.25(f) When products deliver voice output in a public area, incremental volume control shall be provided with output amplification up to a level of at least 65 dB. Where the ambient noise level of the environment is above 45 dB, a volume gain of at least 20 dB above the ambient level shall be user selectable. A function shall be provided to automatically reset the volume to the default level after every use. Not Applicable  
1194.25(g) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. Not Applicable  
1194.25(h) When a product permits a user to adjust color and contrast settings, a range of color selections capable of producing a variety of contrast levels shall be provided. Not Applicable  
1194.25(i) Products shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. Not Applicable  
1194.25(j)(1) The position of any operable control shall be determined with respect to a vertical plane, which is 48 inches in length, centered on the operable control, and at the maximum protrusion of the product within the 48 inch length on products which are freestanding, non-portable, and intended to be used in one location and which have operable controls. Not Applicable  
1194.25(j)(2) Where any operable control is 10 inches or less behind the reference plane, the height shall be 54 inches maximum and 15 inches minimum above the floor. Not Applicable  
1194.25(j)(3) Where any operable control is more than 10 inches and not more than 24 inches behind the reference plane, the height shall be 46 inches maximum and 15 inches minimum above the floor. Not Applicable  
1194.25(j)(4) Operable controls shall not be more than 24 inches behind the reference plane. Not Applicable  

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Section 1194.26 Desktop and Portable Computers
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.26(a) All mechanically operated controls and keys shall comply with Section 1194.23 (k) (1) through (4). Not Applicable  
1194.26(b) If a product utilizes touchscreens or touch-operated controls, an input method shall be provided that complies with Section 1194.23 (k) (1) through (4). Not Applicable  
1194.26(c) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. Not Applicable  
1194.26(d) Where provided, at least one of each type of expansion slots, ports and connectors shall comply with publicly available industry standards. Not Applicable  

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Section 1194.31 Functional Performance Criteria
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.31(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for assistive technology used by people who are blind or visually impaired shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards.
 
1194.31(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for assistive technology used by people who are visually impaired shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards. 
1194.31(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for assistive technology used by people who are deaf or hard of hearing shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards. 
1194.31(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards. 
1194.31(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for assistive technology used by people with disabilities shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards. 
1194.31(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided. Yes Subject to the information provided in this document, this product has been developed to conform to the applicable technical provisions of the 508 standards. 

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Section 1194.41 Information, Documentation and Support
Criteria
Supporting Features
Remarks (e.g., definition, equivalent facilitation, scope of support provided)
1194.41(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge. Documentation for this product is provided in HTML format with limited exceptions.

 

Documentation is available in HTML format and has passed the large majority of the standards with some exceptions:

CRS Install Guide and CRS Overview Guide - the following issues relate to both guides:

  • A global reference for abbreviations does not yet exist. That said, expanded forms of abbreviations are provided within the CRS documents themselves and the use of abbreviations is limited. See bug 13794268 for additional information.
  • Currently can tab to all HTML Help elements with the exception of the Hide TOC Button.  See bug 13794306 for additional information.
1194.41(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge. Documentation for this product is provided in HTML format with limited exceptions.  
1194.41(c) Support services for products shall accommodate the communication needs of end-users with disabilities. Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.   

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Dependent Products


This product interacts with or is built with the other Oracle products listed in this section. Click below to view information about the accessibility of these dependent products. Products listed are the versions available at the time of publication of this VPAT; newer VPATs may be available that supersede these versions.

 

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