Opower Energy Efficiency
Our energy efficiency products use AI, behavioral science techniques, and patented disaggregation technology to help develop communications that encourage your customers to engage digitally; see personalized energy usage insights, cost-saving tips, and advice; and join programs that will make managing energy easier.
Customers play a critical role in decarbonization.
Opower energy efficiency products
Opower energy efficiency products provide insights and tips that educate customers about actions that help reduce their energy usage so they can save money on energy bills and contribute to community decarbonization initiatives.
Home Energy Reports deliver personalized information
Home Energy Reports provide personalized information about a customer’s energy use, including how it compares with neighbors, money-saving tips, and insights that encourage lower usage.
Digital engagement with customers
Each report is designed to get customers to digitally engage with personalized energy insights and program information that’s relevant to them.
Insights for a wide range of customers
Home Energy Reports contain personalized insights for homeowners and renters, those with and without smart meters, customers with limited incomes or on variable rates, and those with electric vehicles or rooftop solar.
Electric vehicle charging effects
Electric vehicle (EV) insights can be added to Home Energy Reports to provide customers with a detailed look at how their electric vehicle charging affects their energy usage. A simple chart explains the impacts and encourages them to save energy.
Detection and disaggregation explained
The electric vehicle detection and disaggregation explanation feature describes how usage is calculated. The information appears as a distinct feature on the first two reports and thereafter appears as a breakout feature.
Feel good about charging
The electric vehicle “feel good” module is a static message that reminds customers about the positive impact of their electric vehicle use despite higher home energy use.
Neighbor comparison
The neighbor comparison motivates customers to save energy based on how they see themselves in relation to similar neighbors who also own EVs.
Solar energy production insights
Solar energy insights can be added to Home Energy Reports to help customers learn how their solar energy production and usage compares to other solar households. The insights help customers learn about their net energy use and provide recommendations for how they could save more energy.
TOU energy insights
The time-of-use (TOU) home energy report informs customers about their electricity usage, focusing on peak periods under their TOU rate plan. It encourages more energy-efficient behaviors and heightened awareness of electricity costs. The report provides comparative insights into electricity usage patterns, especially during peak cost periods.
Energy affordability insights
Reach your most vulnerable customers with personalized Home Energy Reports that offer insights on how they use energy, how they can save money on their bills, and how they can get more information about bill assistance programs.
Animations inform customers on energy usage
Help your customers better understand their home energy usage with engaging animations that include personalized insights and cost-saving tips. Customers can see their energy usage and learn how to make changes that can help them save energy and money on their bills.
Animations tout new programs and technology
Raise awareness of new customer programs and technologies, such as heat pumps and thermostat devices, with fun and engaging personalized animations that encourage program adoption and better energy-saving habits.
High bill alert communications
Identify customers trending toward bills that are higher than usual. Then automatically send them a message that includes personalized energy efficiency tips and program promotions to help them save energy and money before the next bill arrives—which can help cut the number of calls about high bills to call centers.
Weekly energy updates
Powered by smart-meter data, Opower weekly updates provide energy usage insights, such as day-by-day energy consumption. The communications help customers learn how they use energy in their homes so they don’t need to contact the call center with billing questions.
Home energy audit
The online home energy audit is an easy and intuitive survey to capture additional information about a customer’s home. Energy usage data and insights captured from the survey are used to show customers a personalized view of how they’ve been using energy in their home. The audit’s intuitiveness and simplicity generate high customer completion rates.
Expanded home energy audit experience
Emailed Home Energy Reports include a feature for the home energy audit that encourages more customer engagement. The feature directs customers to a web page with additional questions about saving energy and targeted offers that create a deeper engagement and personalized experience.
Opower Energy Efficiency Solutions
Send Home Energy Reports that help boost program adoption, energy savings, and customer satisfaction
Enhance customer experiences to help maximize savings and engagement
Opower Home Energy Reports provide a personalized experience to help maximize energy savings and enhance customer engagement. Experience automation technology tailors the reports to each customer’s specific attributes, helping ensure their relevancy throughout the year, across all report types.
Give customers reports that speak to what makes them unique
Opower Home Energy Reports let utilities tailor their outreach so they can connect with a diverse audience—those with limited incomes or TOU rate plans, EV owners, and solar households—and autonomously optimize the experience for each customer by the channel and by the content.
Help increase program adoption, bill savings, and satisfaction
The energy efficiency engagement experience helps customers maximize energy savings, lower energy bills, and stay engaged through weekly and monthly touchpoints, along with triggered alerts at key moments.
Educate solar customers about their energy production
Solar generation can be confusing—particularly when usage goes negative. Add solar insights to Home Energy Reports to clarify and highlight customers’ net energy use and how it compares to other solar households. The reports explain what net energy is and how to understand it, plus offer timely, personalized advice and recommendations.
Inform customers about their TOU energy usage during peak periods
The time-of-use (TOU) home energy report informs customers about their electricity use, focusing on peak cost periods under their rate plan. The report encourages energy-efficient behaviors, raises awareness of electricity costs, and provides comparative insights into energy usage patterns.
Give EV drivers charging insights
Electric vehicle (EV) charging insights can be included in Home Energy Reports to give EV drivers detailed information about how charging their vehicle affects their energy usage and their bill. The insights also offer tips for optimizing charging habits, which can help reduce their expenses.
Reach limited-income customers with personalized insights
Reach your most vulnerable customers with personalized Home Energy Reports that offer insights on how they use energy, ways they can save money on their energy bills, and how they can get more information about bill assistance programs.
Use personalized animated videos to inform customers
Send short, personalized animated videos through email to inform customers about their energy use, energy efficiency programs available to them, and how they can save energy in the future.
Alert customers to possible high bills
Identify customers trending toward bills that are higher than usual. Then automatically send them a message with personalized energy efficiency tips and program promotions to help them save energy and money before the next bill arrives—which can help reduce the number of calls about high bills to call centers.
Engage customers weekly with energy management tips
Powered by smart-meter data, weekly energy updates offer customers energy usage insights, such as day-by-day energy consumption. The communications help customers learn how they use energy in their homes so they don’t need to contact the call center with billing questions.
Provide personalized insights with an online home energy audit
An online home energy audit is an intuitive survey that can be added to Home Energy Reports. Its simplicity and personalization encourages engagement and high completion rates. Data captured from the survey is used to show customers a personalized view of how they use energy in their home.
Offer energy efficiency solutions that produce results
Partner with Oracle to help you engage with customers, encourage them to complete needed tasks, and create a better customer experience. In turn, that can help reduce energy use, lower customer bills, and support grid reliability, sustainability, and safety.
Oracle Energy and Water tops Leaderboard across vital customer criteria, including product performance, pricing, technology, partners, and vision.
Opower energy efficiency benefits
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01Achieve energy savings targets
Meet or exceed energy saving targets by delivering a customer experience that helps increase engagement and program enrollment and reduce call volume.
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02Increase program adoption
Deliver personalized insights and next best actions that take each customer on a personalized energy journey designed to increase program adoption.
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03Boost customer satisfaction
Raise customer satisfaction scores with a provider that can deliver reliable and consistent insights, savings, and customer experiences.
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04Achieve decarbonization results
Layering different solutions together can maximize energy savings and encourage customers to take actions that help reach decarbonization targets.
Get started with Opower energy efficiency products
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