Build an AI-Powered PeopleSoft Chat Assistant with OCI

Introduction

PeopleSoft’s chat assistant, known as PeopleSoft Intelligent Chat Assistant for Oracle, or PICASO, uses Oracle Digital Assistant as its platform. It draws on predefined libraries of interactions associated with business functions, referred to as “skills.” PICASO lets users interact with skills through a single interface. Custom skills can be created and combined with AI to extend PICASO’s capabilities.

PICASO is enhanced with a GenAI skill using Oracle Cloud Infrastructure (OCI) Generative AI Agents with retrieval-augmented generation capabilities. With this solution, PDF documents, which aren’t native to the PeopleSoft application, are accessed and searched using natural language commands.

This solution extends the scope of PICASO, letting it access enterprise data repositories and provide contextually aware responses.

Demo

Prerequisites and setup

1. Oracle Cloud account—sign-up page
2. OCI Generative AI—documentation
3. OCI Generative AI Agents—documentation
4. Oracle Digital Assistant—documentation

Getting started

• Hands-on workshop with step-by-step instructions

Additional resources

• Hands-on lab: PeopleSoft PICASO Chatbot Integration with Oracle Digital Assistant
• What Is Generative AI (GenAI)? How Does It Work?
• What Is Retrieval-Augmented Generation (RAG)?
• Overview of Digital Assistants and Skills
• Overview of PICASO
• OCI Generative AI Agents