Name of Product: Oracle Fusion Engagement Cloud 11.13.0.0.0

Last Updated:28-Apr-2017

This VPAT applies to only versions 11.13.0.0.0 through 11.13.17.05.0. It does not apply to any versions of Oracle Fusion Engagement Cloud after this.
 This VPAT has been superseded by Oracle Fusion Engagement Cloud 11.13.17.08.0

Oracle Fusion Engagement Cloud is a suite of cloud services that includes the capabilities of Oracle Sales Cloud plus additional service management capabilities.

The Oracle Fusion Engagement Cloud Professional Offering Cloud Service includes:

  • All capabilities of Fusion CRM Base Professional Offering Cloud Service
  • Oracle Fusion Service Request Management Cloud Service
  • Oracle Transactional Business Intelligence

The Oracle Fusion Engagement Cloud Standard Offering Cloud Service includes:

  • All capabilities of Oracle Fusion Engagement Cloud Professional Offering Cloud Service
  • All capabilities of Fusion CRM Base Standard Offering Cloud Service
  • Oracle Fusion OmniChannel Framework
  • Oracle Fusion Service Work Order Management

The Oracle Fusion Engagement Cloud Enterprise Offering Cloud Service includes:

  • All capabilities of Oracle Fusion Engagement Cloud Standard Offering Cloud Service
  • All capabilities of Fusion CRM Base Enterprise Offering Cloud Service

The Oracle Fusion Engagement Cloud Industry Offering Cloud Service includes:

  • All capabilities of Oracle Fusion Engagement Cloud Enterprise Offering Cloud Service
  • All capabilities of Fusion CRM Base Premium Offering Cloud Service
  • Oracle Fusion Engagement Cloud Chat
  • Oracle Service Cloud Standalone CoBrowse Dynamic Agent Desktop Cloud Service
This VPAT does not cover the following product areas:
  • Knowledge Authoring

Oracle Fusion Applications have several runtime modes, set via accessibility preferences, such as screen reader, high contrast, and large fonts modes. Please consult Oracle Fusion Applications Help for detailed information on accessibility preferences.

This document describes the extent to which the product conforms to the Web Content Accessibility Guidelines (WCAG) 2.0 'A' and 'AA' levels as described at http://www.w3.org/TR/WCAG20/, and the applicable U.S. Section 508 standards, subject to Oracle's interpretation of those standards and the remarks in this document. If this product has dependencies on other products, they are stated at the end of this VPAT and they may or may not meet the WCAG 2.0 criteria. Please see the individual VPATs for details. We are using a format similar to the Voluntary Product Accessibility Template, or VPAT®. There are three columns in the tables. The first column contains each of the WCAG 2.0 A and AA Success Criteria or Section 508 criteria; the second column indicates whether the product meets the criterion, and the third column contains remarks about the product with regard to the criterion, including known defects, if any.

For more information regarding the accessibility status of this product or other Oracle products, see https://www.oracle.com/accessibility/ or contact:accessible_ww@oracle.com.


Note: This document is provided for information purposes only and the contentshereof are subject to change without notice. Oracle Corporationdoes not warrant that this document is error free, nordoes it provide any other warranties or conditions, whether expressedorally or implied in law, including implied warranties and conditionsof merchantability or fitness for a particular purpose. Oracle Corporationspecifically disclaims any liability with respect to this documentand no contractual obligations are formed either directly or indirectlyby this document. Oracle further makes no representation concerning the ability ofassistive technologies or other products to interoperate with Oracle products.This document addresses the named product(s) only and not prerequisite products for whichOracle supplies restricted use licenses.

Dependent Products


This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

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