Oracle Accessibility Conformance Report

• There are custom video controls and each control has an alternative text.
• There is no use of CAPTCHAs

There is no prerecorded synchronized media

Video Chat Shared Service product was tested for:

• No captions provided in real time during Video Chat Shared Service session because it is a video chat call between two individuals through a web application that does not require real time captions. 
• It is the web page where Video Chat Shared Service will be embedded that might need to address that issue, as explained on  https://www.w3.org/TR/UNDERSTANDING-WCAG20/media-equiv-real-time-captions.html:  

This is not intended to require that two-way multimedia calls between two or more individuals through web apps must be captioned regardless of the needs of users. Responsibility for providing captions would fall to the content providers (the callers) or the “host” caller, and not the application.

There are no prerecorded synchronized media

Video Chat Shared Service product was tested for:

• Video controls are grouped
• Style sheets are used only to change the layout and presentation on the screen

Video Chat Shared Service product was tested for:

• The sequence of elements in the DOM matches a logical reading sequence

Video Chat Shared Service product was tested for:

• Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound

Video Chat Shared Service product was tested for:

• Information conveyed by color is available in alternative formats, such as shape, text, font weight
• Information conveyed by color has a contrast ratio of at least 3:1

• There's no audio other than agent and visitor voices.
• No automatically playing audio is used.

Video Chat Shared Service product was tested for:

• Large-scale text and images of large-scale text have a contrast ratio of at least 3:1
• All other text and images of text have a contrast ratio of at least 4.5:1
   

Video Chat Shared Service product was tested for:

• Custom controls and text can be resized up to 200% without loss of content or functionality.

Images of text are not used.

Video Chat Shared Service product was tested for:

• Ability to perform functions from the keyboard only
• Logical movement of focus through the controls
• The ability to use the product with OS keyboard aids: StickyKeys and FilterKeys (feature names may be different on different platforms)

Video Chat Shared Service product was tested for:

• Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control.

Time limits are not used.

There is no moving, blinking or scrolling content.

Video Chat Shared Service product was tested for:

• No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz.

Video Chat Shared Service product does not have repetitive content.

Though this widget doesn't use any titles, it is still identified to the user of assistive technology when it receives focus.

Video Chat Shared Service product was tested for:

• Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence.

No links are used.

Video Chat Shared Service is a an HTML widget which is being integrated into customer's web-site.

It has one screen only and there are no links to other Web Pages.

Video Chat Shared Service is a an HTML widget which is being integrated into customer's web-site.  

There are no headings or labels used.

Video Chat Shared Service product was tested for:

• Visual indication of the location of the focus

Video Chat Shared Service is a an HTML widget which is being integrated into customer's web-site.

The customer will be responsible for ensuring that the default human language of each web page can be programmatically determined.

Video Chat Shared Service is a an HTML widget which is being integrated into customer's web-site.  

The language of the widget is the same as the language of the web-site it is integrated with.

Video Chat Shared Service product was tested for:

• When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window

Video Chat Shared Service product was tested for:

• The user interface Cotrols such as mute/unmute and stop/start video produce changes expected by a customer.
• Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window.

Video Chat Shared Service product was tested for:

• There are no multiple pages, Video Chat Shared Service product is an HTML widget that is integrated into a web page
• There are no navigational mechanisms that are repeated.

• Controls are used and identified consistently throughout the product.

The user interface of Video Chat Shared Service product involves custom controls only,  and there is no user input, so user is unable to make an error.

The user interface of Video Chat Shared Service product involves custom controls only,  and there is no user input.

The user interface of Video Chat Shared Service product involves custom controls only,  and there is no user input, so user is unable to make an error.

In the Video Chat Shared Service product, there is no customer data and no customer information is transferred or stored anywhere.

Video Chat Shared Service product was tested for:

• Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs

Video Chat Shared Service product does not use HTML controls, instead, it uses custom Video controls that:

• have appropriate roles specified using the role attribute
• have appropriate state and property information conveyed using the relevant WAI-ARIA or HTML5 attributes
• have a meaningful programatically exposed name
• there are no frames used

The product does not contain user controls for volume adjustment.

The product does not contain controls for program selection.

The product is not available to the general public, and does not yet contain user documentation.  The product will contain documentation when made available to the public.

Product documentation is in electronic format.

Oracle Service Cloud Support can provide information about accessibility features of the product.

Oracle customers have access to electronic support through http://cx.rightnow.com or by calling Oracle Service Cloud Technical Support at 1.800.806.6592.  Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support Representative may use a telecommunications relay service (TRS).  Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory.  International hearing-impaired customers should use the TRS at +1.605.224.1837.  An Oracle Support Engineer will respond to technical issues according to the standard service request process.