Oracle Accessibility Conformance Report

VPAT® Version 2.0 - October 2017

Name of Product:

Oracle Field Service Cloud Mobile for iOS Release 18A

Product Description:

Oracle Field Service Cloud Mobile for iOS extends existing Oracle Field Service Cloud (OFSC) Mobility application and OFSC SmartLocation functionality

Date:

25-Jan-2018

Archive Note:

This VPAT applies to only version 18A. It does not apply to any versions of Oracle Field Service Cloud Mobile for iOS after this. This VPAT has been superseded by Oracle Field Service 19D.

Contact Information:

accessible_ww@oracle.com

Dependent Products

This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.0, at https://www.w3.org/TR/2008/REC-WCAG20-20081211/	Level A - Yes Level AA - Yes Level AAA - No
Section 508 as published in 2017, at https://www.Section508.gov	Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Supports with Exceptions: Some functionality of the product does not meet the criteria.
Does Not Support: Majority of functionality of the product does not meet the criteria.
Not Applicable: The criteria are not relevant to the product.

WCAG 2.0 Report

Table 1 also documents conformance with:

Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A)	Supports	The product was tested for: Control and Input field has an associated label that describes its purpose. Images that convey information have meaningful alternative text using ALT Images that are decorative are marked up using ALT=”” or CSS background images CAPTCHAs are not used Titles for Pages, Objects and Applets are provided.
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)	Not Applicable	There are no prerecorded media.
1.2.2 Captions (Prerecorded) (Level A)	Not Applicable	There are no prerecorded synchronized media.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)	Not Applicable	There are no prerecorded synchronized media.
1.2.4 Captions (Live) (Level AA)	Not Applicable	There is no live audio content.
1.2.5 Audio Description (Prerecorded) (Level AA)	Not Applicable	There are no prerecorded synchronized media.
1.3.1 Info and Relationships (Level A)	Supports	The product was tested for: User interface component labels are associated with the fields they are labeling. Style sheets are used to change the layout and presentation on the screen. Headings are encoded with HTML heading tags
1.3.2 Meaningful Sequence(Level A)	Supports	The product was tested for: The VoiceOver reading/presentation sequence matches the logical reading sequence.
1.3.3 Sensory Characteristics(Level A)	Supports	The product was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound.
1.4.1 Use of Color(Level A)	Supports	The product was tested for: Information conveyed by color or font styles is available in alternative formats, such as shape, text and font weight. Information conveyed by color has a contrast ratio of at least 3:1
1.4.2 Audio Control(Level A)	Not Applicable	No automatically playing audio is used.
1.4.3 Contrast (Minimum) (Level AA)	Supports	The product was tested for: Large-scale text and images of large-scale text have a contrast of at least 3:1 Other text and images of text have a contrast of at least 4.5:1
1.4.4 Resize text(Level AA)	Not Supported	Bug 27429095 Product does not support magnification.
1.4.5 Images of Text(Level AA)	Supports	Besides the decorative Oracle logo, images of text are not being used.
2.1.1 Keyboard(Level A)	Supports	Underlying iOS Platform provides a soft keyboard. The mobile app is fully operable via iOS VoiceOver (iOS Screen Reader) service.
2.1.2 No Keyboard Trap (Level A)	Supports	The product was tested for: Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control using the built-in VoiceOver and Switch Control assistive technologies
2.2.1 Timing Adjustable(Level A)	Supports	The product was tested for Time limits are not used
2.2.2 Pause, Stop, Hide (Level A)	Not Applicable	The product doesn't have any moving, blinking, scrolling or auto-updating information.
2.3.1 Three Flashes or Below Threshold(Level A)	Supports	The product was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz.
2.4.1 Bypass Blocks(Level A)	Supports	Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline is always automatically met.
2.4.2 Page Titled(Level A)	Supports	The product was tested for: Pages have a meaningful title specified in the TITLE element
2.4.3 Focus Order(Level A)	Supports	The product was tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence
2.4.4 Link Purpose (In Context)(Level A)	Supports	The product was tested for: The text of links and their surrounding context is sufficient to describe their purpose.
2.4.5 Multiple Ways(Level AA)	Not Applicable	Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline is always automatically met.
2.4.6 Headings and Labels(Level AA)	Supports	The product was tested for: Headers describe the topic or purpose of the content below them. Labels describe the purpose of the associated field
2.4.7 Focus Visible(Level AA)	Supports	The product was tested for: Visual indication of the location of the focus using VoiceOver to display a focus indicator.
3.1.1 Language of Page(Level A)	Supports	The product was tested for: Application is in the locale/language of the underlying platform (iOS)
3.1.2 Language of Parts(Level AA)	Supports	The product was tested for: Proper use of lang attribute for text passages that are in a different language than that of the page.
3.2.1 On Focus(Level A)	Supports	The product was tested for: When an element receives focus, it does not result in a substantial change to the user interface of the software, an additional change of keyboard focus, or the spawning of a new window.
3.2.2 On Input(Level A)	Supports	The product was tested for: Changes in the value of user interface components does not result in a substantial change to the user interface of the software, an additional change of focus, or the spawning of a new screen.
3.2.3 Consistent Navigation(Level AA)	Supports	The product was tested for: Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order.
3.2.4 Consistent Identification(Level AA)	Supports	The product was tested for: Images and controls are used and identified consistently throughout the product.
3.3.1 Error Identification(Level A)	Supports	The product was tested for: When input errors are detected, they are described to the user in text, including identifying the item where the error occurred.
3.3.2 Labels or Instructions (Level A)	Supports	The product was tested for: Labels or instructions are provided when the product requires user input.
3.3.3 Error Suggestion (Level AA)	Supports	The product was tested for: Where suggestions for fixing an input error are known, they are provided to the user.
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)	Supports	The product was tested for: Data is checked for input errors with an opportunity for the user to correct them Data can be reviewed, corrected, and confirmed by the user before they are finalized
4.1.1 Parsing(Level A)	Supports	The product was tested for: Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs. Pages validate to the HTML specification.
4.1.2 Name, Role, Value (Level A)	Supports	The product was tested for: User interface components have a programmatically associated name and role using the UIAccessibility Label property and appropriate Attributes State information, properties, and values are programmatically exposed for user interface components using the appropriate part of the UIAccessibility API

2017 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of Color	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without Speech	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited Manipulation	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and Strength	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning Abilities	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria	Conformance Level	Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
502 Interoperability with Assistive Technology	Heading cell - no response required	Heading cell - no response required
502.2.1 User Control of Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility Features	Supports	The product was tested for: No disruption of iOS VoiceOver accessibility features occurs
502.3 Accessibility Services	Heading cell - no response required	Heading cell - no response required
502.3.1 Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and Headers	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.4 Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.6 Label Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.8 Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.10 List of Actions	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on Objects	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.14 Event Notification	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
503 Applications	Heading cell - no response required	Heading cell - no response required
503.2 User Preferences	Supports	The product was tested for: Any user preferences set using iOS accessibility features is permitted and honored.
503.3 Alternative User Interfaces	Not Applicable	The product does not have assistive technology features.
503.4 User Controls for Captions and Audio Description	Heading cell - no response required	Heading cell - no response required
503.4.1 Caption Controls	Not Applicable	The product has no multimedia.
503.4.2 Audio Description Controls	Not Applicable	The product has no multimedia.
504 Authoring Tools	Heading cell - no response required	Heading cell - no response required
504.2 Content Creation or Editing	Not Applicable	The product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion	Not Applicable	The product is not an authoring tool.
504.2.2 PDF Export	Not Applicable	The product is not an authoring tool.
504.3 Prompts	Not Applicable	The product is not an authoring tool.
504.4 Templates	Not Applicable	The product is not an authoring tool.

Chapter 6: Support Documentation and Services

Criteria	Conformance Level	Remarks and Explanations
602 Support Documentation	Heading cell - no response required	Heading cell - no response required
602.2 Accessibility and Compatibility Features	Supports	The documentation on the product accessibility is available at Oracle Documentation Portal
602.3 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support Documentation	Not Applicable	Product documentation is in electronic format.
603 Support Services	Heading cell - no response required	Heading cell - no response required
603.2 Information on Accessibility and Compatibility Features	Supports	Oracle Service Cloud Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication Needs	Supports	Oracle customers have access to electronic support through http://cx.rightnow.com or by calling Oracle Service Cloud Technical Support at 1.800.806.6592. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support Representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support Engineer will respond to technical issues according to the standard service request process.

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.