Cruise Ship Management and Cruise Software

Passengers embark on cruises seeking memorable moments throughout their journey. Make them a reality by equipping your crew with mobile, user-friendly solutions—designed to deliver service that makes every guest feel special.

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Comprehensive cruise ship management

Comprehensive cruise ship management for staff and guest data

Oracle Hospitality Cruise Shipboard Property Management is a central database containing all guest and crew information, enabling cruise operators to handle individual guests, groups, ship's crew, staff, and temporary visitors.

Manage data effectively

Complete guest, crew, visitor, and group handling
Fast check-in with offline functionality
Comprehensive safety and security systems
Central cashless accounting with invoicing, credit card handling, and gift-card functionality
Guest survey and comment card scanning and processing
Package plan, shore excursion, and onboard event ticket handling
Spa administration and casino integration

Enhance and Measure your Cruise Ship Performance

Oracle Hospitality Cruise Fleet Management provides comprehensive information on fleet performance. Onboard transactions are logged in real-time and data is automatically transferred to shoreside operations. Fleet Management System provides cruise operator headquarters with comprehensive, detailed, and near real-time information on hospitality KPIs across the fleet.

Powerful Cruise Management

Complete fleet-wide transaction and passenger activity monitoring
Consolidated, accurate, and automatic data transfer to headquarters
Guest data linked to reservation system
Comprehensive, multidimensional, cruise-fleet revenue analysis
Scope to fine-tune cruise schedules and maximize revenue generation
Real-time tracking of profit and loss performance at the head office

Datasheet: Oracle Hospitality Cruise Fleet Management System (PDF)

SilverWhere for cruise

Seamless integration to Shipboard Property Management System (SPMS)
Traditional, reservation, and group dining all with dining waitlist handling
Inventory management
Special request management for allergies, special needs, and amenities
Loyalty and status integration
Shoreside-shipside synchronization
Passenger booking interfaces (cruise website, onboard app, TV)

Datasheet: SilverWhere (PDF)

Maximize cruise food and beverage point of sale

Empower the entire food and beverage team, including hosts, waitstaff, and management crew, to operate across various restaurant formats within your ship, from fine dining to casual eateries.

Deliver a modern, mobile guest experience

Increase guest engagement with mobile POS functionality. Our mobile solution accommodates how guests want to engage today and gives them the freedom to use self-ordering operations and convenient payment methods.

Mobile cruise POS analytics

Stay up to date with real-time, actionable data, alerting, and reporting, allowing operators to evaluate performance, measure success against forecasts, and make critical decisions in real time from any location.

Seamless integration to Shipboard Property Management System (SPMS)
Central enterprise management configuration from shoreside
Central cloud reporting, analytics, and business intelligence
REST APIs for master data management, reporting, and inventory integrations
Cloud and property-level transaction API endpoints
Digital production management (kitchen display solution)
Oracle-engineered POS workstations and mobile POS that work offline and support barcodes for retail items

Deliver outstanding experiences to each guest, while maximizing operational efficiency throughout your ship

Our cutting-edge shipboard property management system is more than a tool…

It’s a platform to manage all aspects of hospitality onboard your vessel. Welcome to a new era of our shipboard property management system, designed to enhance passenger experience, increase onboard revenue, and deliver an unparalleled user experience.

Elevate the passenger experience with our cutting-edge management modules

Every guest is unique. That's why our system stores passenger preferences, allowing you to curate a personalized experience for everyone. With it, you can easily locate, create, or modify reservations and guest profiles.

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Begin every unforgettable cruise with a breeze

The system offers an array of check-in options to choose from. Having a fast, intuitive onboard check-in process means your passengers can dive right into the excitement.

Equip your crew with valuable questionnaires

Design questionnaires to seamlessly collect electronic guest information related to marketing, immigration status, safety and security, and more.

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Securely extend onboarding convenience

Our easy-to-use gangway security module brings a world of convenience to the handling of passenger and crew embarkation while keeping you in compliance.

Easily track the number of people onboard at any given time to remain in compliance with safety regulations.

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Discover our intuitive Mobile Mustering

Keep safety at the forefront with streamlined tracking of guest and crew movement. Our handheld mobile mustering system is a stressless way to stay in compliance with your policies—even offline.

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Create a cruise experience where accuracy meets efficiency

Our solution takes the complexity out of compliance. Easily generate and submit accurate reports to port authorities, ensuring smooth transitions at every destination. It’s hassle-free compliance.

Provide an extraordinary spa experience with every appointment

Make your spa a profitable oasis. Equip your crew so they can easily and intuitively manage all aspects of spa treatment scheduling, including user interface and operational constraints.

Deliver unforgettable adventures

Improve the planning, promoting, and selling of shore excursions to give your passengers an amazing mix of memorable activities.

Set sail with confidence knowing that your finances are secure

Enjoy the convenience of a centralized cabin account through seamless integration with all onboard services, ensuring that every purchase—from dining to entertainment—is efficiently recorded. Our standardized Oracle Payment Interface makes credit card transactions safe and secure.

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Empower your onboard crew to spend their time providing exceptional service

Enhance your onboard efficiency with our newest modules: Housekeeping, Track It, Package Planner, Gift Card, and more. With improved operational efficiency, your crew can focus on delivering an outstanding passenger experience.

Focus on what matters most

Spend your time on the passengers, not crew administration. Our crew management system simplifies the handling of crew accommodations, compliance certificates, working hours, payroll, and crew well-being.

Integrate third-party applications and other solutions with ease

Easily integrate a variety of third-party solutions via cutting-edge APIs and web services. Our unified API and web service integration opportunities are expansive. So your guests will enjoy a seamless experience when they indulge in shopping, book spa treatments, or savor culinary delights.

Facilitate transactions in onboard outlets for smooth cruising

Make onboard purchases effortless. Give your passengers the freedom to explore, sip, dine, and shop onboard without carrying cash. All onboard purchases are swift, secure, and hassle free.