Oracle Accessibility Conformance Report

The product was tested for:

• Images that convey information have meaningful alternative text using ALT and if necessary, LONGDESC
• Images that are decorative are marked up using ALT=”” or CSS background images
• Data shown in dynamically generated images such as charts is also available in an alternative textual form (e.g. a data table).
• Data tables specify SUMMARY or CAPTION
• Titles for Pages, Objects and Applets are provided.
• CAPTCHA elements convey information that have meaningful alternative text using ALT.

Exceptions:

• Bug 24661565 reCaptcha is not keyboard accessible and does not work with assistive technologies.  reCaptcha is utilized when the system detects abnormal activity, and will not appear for a real human user.

There are no prerecorded media.

There are no prerecorded synchronized media

There are no prerecorded synchronized media

There is no live audio content

There are no prerecorded synchronized media

The product was tested for:

• User interface component labels are associated with the fields they are labeling
• Headings are encoded with HTML heading tags
• List markup is used for marking up lists
• Table markup is used for marking up tables, including row and column headers and table caption/summaries where appropriate
• Data tables specify SUMMARY or CAPTION
• Layout tables use appropriate markup
• Style sheets are used only to change the layout and presentation on the screen

The product was tested for:

• The sequence of elements in the DOM matches a logical reading sequence

Exceptions:

• Bug 23072600 Link of hidden dialog should be read, then Product label read, but actually skips to "Product required" (Firefox only).
• Bug 23071762 SmartAssistant dialog content should be read, but instead the ask page is being read.

The product was tested for:

• Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound
• Instructions provided which refer to graphics included a reference the text alternative of the graphic

The product was tested for:

• Information conveyed by color or font styles is available in alternative formats, such as shape and text.
• Information conveyed by color has a contrast ratio of at least 3:1

There is no audio in this product.

The product was tested for:

• Large-scale text and images of large-scale text have a contrast ratio of at least 3:1
• All other text and images of text have a contrast ratio of at least 4.5:1
• Colors can be set by altering the associated style sheet.

The product was tested for:

• Text can be resized up to 200% without loss of content or functionality

The product was tested for:

• Images that convey information have meaningful alternative text

The product was tested for:

• ability to perform functions from the keyboard only
• logical movement of focus through the controls
• proper operation of unique keystrokes and access keys, including those listed in the product documentation
• The ability to use the product with OS keyboard aids: StickyKeys and FilterKeys (feature names may be different on different platforms)

The product was tested for:

• Movement of focus through each control only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control

The product was tested for:

• Content that automatically updates, or time limits, can be adjusted by the user.

There is no moving, blinking, or scrolling information. 

The product was tested for:

• No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz.

The product was tested for:

• A ‘Skip to Main Content’ link is provided to skip repetitive navigation links at the top of the page.
• Structure and hierarchy is marked up with Header elements

The product was tested for:

• Pages have a meaningful title specified in the TITLE element

The product was tested for:

• ability to perform functions from the keyboard only
• logical movement of focus through the controls

Exception:

• Focus does not remain on table after sorting columns. Bug ID: 23139657

The product was tested for:

• The text of links and their surrounding paragraph, list, or table cell (with marked up table headers) is sufficient to describe their purpose

The product was tested for:

• Pages are fully inter-linked to each other
• Page contains controls that enable reaching all pages

The product was tested for:

• Headers describe the topic or purpose of the content below them
• Labels describe the purpose of the associated field

The product was tested for:

• Visual indication of the location of the focus

The product was tested for:

• Properly set lang attribute for each page

Pages are mono-lingual. 

The product was tested for:

• ability to perform functions from the keyboard only
• logical movement of focus through the controls
• proper operation of unique keystrokes and access keys, including those listed in the product documentation

Exception:

• Bug 22568725 Product or category pages do not give clear indication with screen readers.
• Bug 22590647 If a user tries to select a product and/or category selection on the ask page the widget won't give a clear description to the reader.

The product was tested for:

• Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window

The product was tested for:

• Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order each time

The product was tested for:

• Images and controls are used and identified consistently throughout the product

The product was tested for:

• When input errors are detected, they are described to the user in text, including identifying the item where the error occurred

The product was tested for:

• Labels or instructions are provided when the product requires user input

The product was tested for:

• Where suggestions for fixing an input error are known, they are provided to the user

The product was tested for:

• Data is checked for input errors with an opportunity for the user to correct them
• Data can be reviewed, corrected, and confirmed by the user before they are finalized

The product was tested for:

• Elements in HTML content have complete start and end tags, are properly nested, do not contain duplicate attributes, and have unique IDs
• Pages validate to the HTML specification

The product was tested for:

• HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc.
• Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’.
• FRAMES and iFRAMES are titled with meaningful text

The product was tested for:

• The authoring tool provides a mode of operation to create or edit content that conforms to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 for all supported features and, as applicable, to file formats supported by the authoring tool.
• The authoring tool permits authors the option of overriding information required for accessibility.

Customer portal does not contain functionality to convert from one format type to another.

Customer portal does not provide capabilities to export or save any content in pdf format.

The product editor is used for content authoring within the product, and Oracle does not yet support prompting of user with accessibility information.

The use of the product editor is for users to format content, and does not provide any capabilities for the user to select a template.

Customer Portal has documentation for administrators, and does not provide documentation for End-Users of the product.  Customer Portal documentation for administrators can be found here:  http://docs.oracle.com/cloud/latest/servicecs_gs/FAMUG/_customerportal.htm#FAMUGth_CustomerPortal, and a brief section on accessibility can be found here:  http://docs.oracle.com/cloud/latest/servicecs_gs/FAMUG/_customerportal.htm#FAMUGCustomerPortalFileNamingConventions-210B628A.  Customer Portal does not currently have a chapter devoted to accessibility.

Product documentation is in electronic format.

Oracle Service Cloud Support can provide information about accessibility features of the product.

Oracle customers have access to electronic support through http://cx.rightnow.com or by calling Oracle Service Cloud Technical Support at 1.800.806.6592.  Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support Representative may use a telecommunications relay service (TRS).  Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory.  International hearing-impaired customers should use the TRS at +1.605.224.1837.  An Oracle Support Engineer will respond to technical issues according to the standard service request process.