Oracle Code Enforcement

Meet Annie, Annie and her family live in a residential neighborhood in the City of Innovation, where children in the community love to play outside together.

One morning Annie notices some kids peering into her neighbor Marcus' backyard through the holes in the wooden fence surrounding his property, which has been falling apart since Marcus moved in.

This concerns Annie, as the gaps in the dilapidated fence have become large enough for children to slip through and access his swimming pool.

Marcus, who rents, has repeatedly asked his landlord to fix the dilapidated fence. Because the owner would rather spend the money to fully replace the broken fence with a permitted one, no action has been taken.

Annie, familiar with the City of Innovation's new online system for Community Development, visits the City's website to check for a fence permit in process on the property. A quick look up of Marcus' address reveals no record. Due to the inherent safety risk, Annie decides to report the violation to the City.

Annie easily navigates to the page on the City of Innovation's website where she can report the issue. With the City of Innovation's new system for code enforcement, citizens can report an issue, view recent issues or pay their citations directly online.

The online service helps citizens to intuitively select the issue they wish to report, determine the location of the incident on a map and submit problems anonymously.

Accessible via web and mobile, the reporting service has increased the number of citizen reported cases, helping the agency to respond to problems faster and better serve the community. Annie reports her neighbor's dilapidated fence and receives an email from the City to follow the case.

Meet Chris Gale, Code Technician for the City of Innovation. Since implementing Oracle's Community Development Solution for Code Enforcement, Chris has leveraged worklists to track and manage incidents reported to the city.

From this view, technicians can view and assign all incoming incidents. Chris claims several incidents from the shared list, including Annie's.

Using the tabs on his worklist, Chris can see the incidents assigned to him, including those overdue and incidents marked priority.

He can easily view incident details, such as the type of issue, location and report date, and use the solutions map view to check for duplicates.

Chris works through his list, making his way to Annie's reported issue. Chris drills into the incident and checks the address for active building permits.

From the incident view, Chris schedules an inspection and the solution automatically assigns a code officer, factoring in location, jurisdiction, and availability.

Meet Shaun Pollock, the Code Officer assigned to Annie's reported incident. Shaun spends the majority of his time in the field and relies heavily on the City's Municipal Code Officer Application to perform onsite inspections.

The Mobile application has allowed technicians like Shaun flexibility while ensuring inspections are being performed on time and according to rules.

Shaun arrives at Marcus' house and following inspection, verifies that the dilapidated fence was in violation of the City's municipal code.

The City of Innovation has very stringent rules regarding enclosed fences for properties with in-ground pools. Shaun uses his mobile app to photograph the violation and add his comments before escalating the code case.

The solution dynamically generates a Notice of Violation (NOV) based on the information in the case, which can be printed and mailed or sent over email.

A written Notice of Violation appears on Marcus' door, ordering the property owner to make the necessary repairs or corrective actions to enclose the yard.

Based on the compliance date indicated in the notice, the system automatically schedules a follow-up inspection for Shaun.

Leveraging automation and time-based rules through the solution has helped the city and enforcement officers to ensure consistent and equitable enforcement of municipal code.

Shaun returns to Marcus' property for the second inspection. Despite Marcus relaying the information to the property owner, no progress has been made to fix the broken fence.

In fact, the yard is now completely accessible from the street due to damage that has occurred since issuing the NOV. Shaun has no choice but to issue a citation.

Once the citation is created and associated to the code case, fees are automatically assessed and a follow-up inspection is auto-scheduled. Marcus' landlord uses the City's online service to pay for the citation, and while browsing the website, discovers the City's new system for Community Development.

Using the same intelligent system, Marcus' landlord applies for a permit to replace the dilapidated fence. Shaun returns for a final inspection, reviews the work done to enclose the property and updates the status of the case to compliant.

In summary, Oracle's Community Development Solution for Code Enforcement ensures consistent, equitable enforcement of municipal code while improving the citizen experience.

By making it easy for citizens to report issues and code enforcement officers to perform inspections faster with more flexibility, Oracle's solution for code enforcement helps government agencies preserve and enhance the quality of life in the communities they serve.