Oracle Accessibility Conformance Report

VPAT® Version 2.5

Name of Product:

Oracle Help Center (OHC), Self-Publishing Jan 2025

Product Description:

This ACR only covers interface pages, search, and the book framework (global header, footer, and navigation features) generated by the self-publishing system.

Oracle Help Center (OHC), Self-Publishing Version is a software that provides the portal entry and interface pages (including category pages with lists) for user assistance and documentation content. It is also the software that:

Reconfigures certain HTML content pages
Provides the overall framework for Oracle Help Center
Provides basic and advanced search functions

The responses to many of the technical standards are based on functionality provided by underlying technologies; please see the ACRs listed in the Dependent Product section for more information.

Report Date:

28-Jan-2025

Contact Information:

accessible_ww@oracle.com

Notes:

This ACR does not cover the following product areas:

Oracle Help Center Library Version
Product documentation in HTML format displayed within the book framework.
Product documentation in non-HTML formats, including PDF, mobi, and ePub.
Product documentation not displayed within the book framework, including Javadoc, REST API, Runbooks, OBEs, Tutorials, Self-Tours, and Video.
Product documentation for Oracle Cloud Infrastructure (https://docs.oracle.com/en-us/iaas/Content/home.htm)
Snippet videos on the "Video Pages", since the video pop-up player loaded is from YouTube, and we cannot control the code from it.

The following bugs were found for mobile only:

Bug 30177319 (JET) - iOS swipe right in oj-select-one component does not move to next item in list

Dependent Products

This product interacts with or is built with the other Oracle products listedin this section. Click below to view information about the accessibility ofthese dependent products. Products listed are the versions available at thetime of publication of this document; newer documents may be available that supersedethese versions.

Oracle Cloud Infrastructure (OCI) Documentation January 2025

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.0	Level A - Yes Level AA - Yes Level AAA - No
Web Content Accessibility Guidelines 2.1	Level A - Yes Level AA - Yes Level AAA - No
Web Content Accessibility Guidelines 2.2	Level A - Yes Level AA - Yes Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018	Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports: Some functionality of the product does not meet the criteria.
Does Not Support: Majority of functionality of the product does not meet the criteria.
Not Applicable: The criteria are not relevant to the product.

WCAG 2.2 Report

Table 1 also documents conformance with:

Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.2 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A)	Supports	The product was tested for: Images that convey information have meaningful alternative text using ALT Images that are decorative are marked up using empty "alt" attribute or using role="presentation" attribute Controls have an associated name Time-based media is not used CAPTCHAs are not used There are no client-side image maps There are no complex images There are no objects or applets There are no non-text characters
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.4 Captions (Live) (Level AA)	Not Applicable	The product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)	Not Applicable	The product has no multimedia.
1.3.1 Info and Relationships (Level A)	Partially Supports	The product was tested for: User interface component labels are associated with the fields they are labeling Headings are encoded with HTML heading tags List markup is used for marking up lists Style sheets are used only to change the layout and presentation on the screen Layout tables are not used Groups of components are not used The following defects were found: Bug 35270069 - Incorrect type of landmark for "open cookie preferences modal" landmark Bug 33602512 - Subheadings are not marked up as headings Bug 26410127 - REST API resource tabs are marked up as radio buttons in code Bug 35445780 - Landmarks are not unique for navigation controls on OHC Bug 37449796 - Solutions Landing Page Cards should be inside a list structure Bug 37463775 - Fix list attributes for List View on Collection Pages Bug 37463798 - Associated label missing on right Table of Contents in OHC Bug 37450529 - Remove list elements without content from footer
1.3.2 Meaningful Sequence(Level A)	Supports	The product was tested for: The sequence of elements in the DOM matches a logical reading sequence
1.3.3 Sensory Characteristics(Level A)	Supports	The product was tested for: Instructions provided do not refer to things solely based on their sensory characteristics such as shape, size, visual location, orientation, color, or sound
1.3.4 Orientation (Level AA)	Partially Supports	The product was tested for: Text is displayed in both device orientations without loss of functionality or visibility of the text. The following defect was found: Bug 31329362 - Download and Book Search missing on mobile views
1.3.5 Identify Input Purpose (Level AA)	Supports	The product was tested for: There are no text fields that collect information about the user.
1.4.1 Use of Color(Level A)	Partially Supports	The product was tested for: Information conveyed by color is available in alternative formats, such as shape, text, font weight Information conveyed by color has a contrast ratio of at least 3:1 The following defects were found: Bug 37424262 - All Links inside content have insufficient color contrast or other ways to distinguish them as links
1.4.2 Audio Control(Level A)	Not Applicable	The product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)	Partially Supports	The product was tested for: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1 Other text and images of text have a contrast ratio of at least 4.5:1 The following defects were found: Bug 32544615 - Contrast issue with REST API method labels Bug 37424262 - Links have insufficient color contrast or other ways to distinguish them as links
1.4.4 Resize text(Level AA)	Partially Supports	The product was tested for: Text can be resized up to 200% without loss of content or functionality The following defects were found: Bug 36727062 - Help Center text in banner region disappears at 200%
1.4.5 Images of Text(Level AA)	Supports	The product was tested for: Images of text are only used when the technology can't create the desired visual presentation, the image can be customized or the particular image is essential
1.4.10 Reflow (Level AA)	Partially Supports	The product was tested for: Text information reflows so that only one direction of scrolling is required while at 400% zoom. An alternative mobile user interface is available and is accessed from the main application. Content that requires two-dimensional layout only presents scroll bars in the component used to present the two-dimensional content. The following defect was found: Bug 32539778 - Zoomed menus in OHC interface fail to open target pages
1.4.11 Non-text Contrast (Level AA)	Supports	The product was tested for: Non-text items have a contrast ratio of at least 3:1
1.4.12 Text Spacing (Level AA)	Partially Supports	The product was tested for: When the following attributes and no others are modified there is no loss in functionality or content: Line height (line spacing) to at least 1.5 times the font size Spacing following paragraphs to at least 2 times the font size Letter spacing (tracking) to at least 0.12 times the font size Word spacing to at least 0.16 times the font size The following defects were found: Bug 36727073 - Help Center text truncated in banner region on all of OHC Pages
1.4.13 Content on Hover or Focus (Level AA)	Partially Supports	The product was tested for: Dismissible -The content is dismissed when moving the pointer or keyboard focus Hoverable - When pointer hover triggers additional content, the pointer cannot be moved over the additional content without the additional content disappearing Persistent - The additional content does not remain visible when the hover or focus trigger is removed. The following defects were found: JET-38954 - DVT tooltips fail accessibility criteria. The DVT tooltips do not meet the Persistent criteria. It does meet the Dismissable and Hoverable criteria Bug 32556651 - Main menu and Account menu popups are not Dismissable, Hoverable, or Persistent Bug 37449829 - Utility Bar Search Bar autocomplete list doesn't close when pressing "Esc"
2.1.1 Keyboard(Level A)	Partially Supports	The product was tested for: Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes Proper operation of unique keystrokes and access keys, including those listed in the product documentation The ability to use the product with OS keyboard aids: Sticky Keys and Filter Keys (feature names may be different on different platforms) The following defect was found: Bug 32545394 - Cannot access the Copy buttons, on old OBE tutorials, using the keyboard Bug 37449829 - Utility Bar Search Bar autocomplete list doesn't close when pressing "Esc" Bug 37449826 - Utility Bar Menus keyboard navigation fails to focus parent entries in menus Bug 37419070 - Safari Browser Keyboard Tab Navigation don't focus most elements in OHC pages Bug 37455018 - Table of Contents treeview navigation with JAWS doesn't focus and narrates entries labels
2.1.2 No Keyboard Trap (Level A)	Supports	The product was tested for: Movement of focus through controls only using the keyboard, with no "keyboard trap" that prevents focus from moving away from any control
2.1.4 Character Key Shortcuts (Level A)	Supports	The product was tested for: There are no single character keyboard shortcuts.
2.2.1 Timing Adjustable(Level A)	Not Applicable	The product was tested for: Time limits are not used
2.2.2 Pause, Stop, Hide (Level A)	Supports	The product was tested for: There is no moving, blinking or scrolling content (excluding the blinking cursor in the search text field)
2.3.1 Three Flashes or Below Threshold(Level A)	Supports	The product was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)	Partially Supports	The product was tested for: A ‘Skip to Main Content’ link is provided to skip repetitive navigation links at the top of the page. Structure and hierarchy is marked up with Header elements outside of repetitive navigation links WAI-ARIA Landmark elements are used outside of repetitive navigation links The following defects were found: Bug 37449808 - Solutions Landing Page Skip To Content doesn't work
2.4.2 Page Titled(Level A)	Supports	The product was tested for: Pages have a meaningful title specified in the html "title" tag
2.4.3 Focus Order(Level A)	Partially Supports	The product was tested for: Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence The following defects were found: Bug 37450518 - Solutions Landing Page Cards Metadata when expanded send the focus to DOM top
2.4.4 Link Purpose (In Context)(Level A)	Supports	The product was tested for: The text of links and their surrounding paragraph, list, table cell (with marked up table headers) is sufficient to describe their purpose
2.4.5 Multiple Ways(Level AA)	Supports	The product was tested for: Page contains controls that enable reaching other pages of our product Pages can be found using the provided "search" function
2.4.6 Headings and Labels(Level AA)	Partially Supports	The product was tested for: Headers describe the topic or purpose of the content below them Labels describe the purpose of the associated field The following defects were found: Bug 35242556 - Incorrect accessible names for links in the page footer BUG 35459804 - Info buttons ID property and labels in Learn and Architecture Center portals are not unique Bug 37450524 - (c) Oracle link in footer doesn't need an aria-label Bug 37463802 - Copy button on codeblock has long label Bug 37450513 - Solutions Landing Page Cards Metadata button should have unique aria labels
2.4.7 Focus Visible(Level AA)	Partially Supports	The product was tested for: Visual indication of the location of the focus The following defect was found: BUG 35459813 - Focus indicator in "Learn More" button and secondary filters is barely visible in Architecture Center portal Bug 37419070 - Safari Browser Keyboard Tab Navigation don't focus most elements in OHC pages
2.4.11 Focus Not Obscured (Level AA)	Supports	The product was tested for: The initial position of user interface components receiving keyboard focus are not hidden entirely by author-created content.
2.5.1 Pointer Gestures (Level A)	Supports	The product was tested for: There are no multipoint or path-based gesture actions.
2.5.2 Pointer Cancellation (Level A)	Supports	The product was tested for: When an operation uses a single pointer, the down-event of the pointer is not used to execute any part of the function When an operation uses a single pointer, completion of the function is on the up-event, and a mechanism is available to abort the function before completion or undo the function after completion When an operation uses a single pointer, the up-event reverses any outcome of the preceding down-event
2.5.3 Label in Name (Level A)	Partially Supports	The product has been tested for: User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually. The following defect was found: Bug 35446170 - Visible link text not part of accessible name on Cloud Portal page
2.5.4 Motion Actuation (Level A)	Supports	The product was tested for: There are no functions that require motion of the device.
2.5.7 Dragging Movements (Level AA)	Supports	The product was tested for: There is no functionality that uses dragging movements.
2.5.8 Target Size (Minimum) (Level AA)	Supports	The product was tested for: Interactive targets take up at least 24×24 CSS pixels of space, including white space around the target, and the space is not shared with another target. The function can be achieved through a different control in the same software that meets this criterion. The target is in a sentence or its size is otherwise constrained by the line-height of non-target text.
3.1.1 Language of Page(Level A)	Supports	The product was tested for: Properly set "lang" attribute for pages
3.1.2 Language of Parts(Level AA)	Supports	The product was tested for: Text passages are in the same language as the page
3.2.1 On Focus(Level A)	Supports	The product was tested for: When an element receives focus, it does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window
3.2.2 On Input(Level A)	Partially Supports	The product was tested for: Changes in the value of user interface components does not result in a substantial change to the page, an additional change of keyboard focus, or the spawning of a pop-up window. The following defects were found: Bug 37463798 - Associated label missing on right Table of Contents in OHC
3.2.3 Consistent Navigation(Level AA)	Partially Supports	The product was tested for: Pages that are grouped together into sets with a common navigation mechanism utilize that navigation mechanism in the same fashion, with navigation elements appearing in the same relative order The following defects were found: Bug 36727078 - Search Bar position in Home Page doesn't match position in Publication Pages
3.2.4 Consistent Identification(Level AA)	Supports	The product was tested for: Images and controls are used and identified consistently throughout the product
3.2.6 Consistent Help (Level A)	Supports	The product was tested for: None of the following help mechanisms exist: Human contact details, human contact mechanisms, self-help options, automated contact mechanisms.
3.3.1 Error Identification(Level A)	Supports	The product was tested for: When input errors are detected, they are described to the user in text, including identifying the item where the error occurred
3.3.2 Labels or Instructions (Level A)	Supports	The product was tested for: Labels or instructions are provided when the product requires user input
3.3.3 Error Suggestion (Level AA)	Supports	The product was tested for: Where suggestions for fixing an input error are known, they are provided to the user
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)	Supports	The product was tested for: Data can be reviewed, corrected, and confirmed by the user before they are finalized
3.3.7 Redundant Entry (Level A)	Supports	The product was tested for: There are no occurrences of information that the user needs to enter which has been previously entered
3.3.8 Accessible Authentication (Minimum) (Level AA)	Supports	The product was tested for: Authentication is not required.
4.1.1 Parsing(Level A)	Not Applicable	This criterion is considered as always satisfied for any content using HTML or XML.
4.1.2 Name, Role, Value (Level A)	Partially Supports	The product was tested for: HTML controls have a programmatically associated name, derived from the appropriate HTML elements and attributes including LABEL, TITLE, SUMMARY, CAPTION, etc. Additional state information is programmatically exposed for HTML controls, such as whether a field is ‘required’. Custom controls have appropriate roles specified using the role attribute Custom controls have appropriate state and property information conveyed using the relevant WAI-ARIA or HTML5 attributes Custom controls have a meaningful programmatically exposed name Frames are not used The following defects were found: Bug 26410127 - REST API resource tabs are marked up as radio buttons in code Bug 35446014 - Main Menu is missing role information Bug 35450303 - Screen reader cannot read descriptions for individual tiles on the Oracle Architecture Center and Oracle Help Center Learn pages BUG 35459779 - role alert set into a span element in search preview component Bug 37449827 - Utility Bar Search Bar needs role combobox and aria-autocomplete list attributes Bug 37449821 - Utility Bar Main Navigation Menu need aria-expanded and aria-label attributes Bug 37455018 - Table of Contents treeview navigation with Screen Reader doesn't focus and narrates entries labels Bug 37463755 - On This Page container has wrong role=false attribute and needs to be removed Bug 37463769 - Table of Contents container has wrong role=false attribute and needs to be removed Bug 35445835 - Expand/Collapse state is missing an indication in "Sort By" dropdown and Filters section in Architecture Center and Learn portals Bug 37474710 - Remove Role Alert from <label> elements from the Utility Bar on all pages
4.1.3 Status Messages (Level AA)	Partially Supports	The product was tested for: There are no status messages. The following defects were found: Bug 37449802 - Solutions Landing Page Filters doesn't announce changes on Screen Reader when selected

2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of Color	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without Speech	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited Manipulation	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and Strength	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning Abilities	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria	Conformance Level	Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
502 Interoperability with Assistive Technology	Heading cell - no response required	Heading cell - no response required
502.2.1 User Control of Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility Features	Not Applicable	The product is designed to be isolated from the underlying platform.
502.3 Accessibility Services	Heading cell - no response required	Heading cell - no response required
502.3.1 Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and Headers	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.4 Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.6 Label Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.8 Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.10 List of Actions	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on Objects	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.14 Event Notification	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
503 Applications	Heading cell - no response required	Heading cell - no response required
503.2 User Preferences	Not Applicable	The product is designed to be isolated from the underlying platform.
503.3 Alternative User Interfaces	Not Applicable	The product does not have assistive technology features.
503.4 User Controls for Captions and Audio Description	Heading cell - no response required	Heading cell - no response required
503.4.1 Caption Controls	Not Applicable	The product has no multimedia.
503.4.2 Audio Description Controls	Not Applicable	The product has no multimedia.
504 Authoring Tools	Heading cell - no response required	Heading cell - no response required
504.2 Content Creation or Editing	Not Applicable	The product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion	Not Applicable	The product is not an authoring tool.
504.2.2 PDF Export	Not Applicable	The product is not an authoring tool.
504.3 Prompts	Not Applicable	The product is not an authoring tool.
504.4 Templates	Not Applicable	The product is not an authoring tool.

Chapter 6: Support Documentation and Services

Criteria	Conformance Level	Remarks and Explanations
602 Support Documentation	Heading cell - no response required	Heading cell - no response required
602.2 Accessibility and Compatibility Features	Supports	The Oracle Help Center framework uses standard web browsing techniques and does not contain accessibility or compatibility features.
602.3 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support Documentation	Not Applicable	Product documentation is in electronic format.
603 Support Services	Heading cell - no response required	Heading cell - no response required
603.2 Information on Accessibility and Compatibility Features	Supports	Oracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication Needs	Supports	Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.