Oracle Maintenance

Oracle Fusion Cloud Maintenance is an automated Smart Operations solution that streamlines your enterprise asset management. With built-in AI capabilities, it can help you increase maintenance performance, asset reliability, and uptime while reducing costs.

Learn about Smart Operations for Maintenance

New capabilities within Oracle Fusion Cloud Maintenance give technicians, supervisors, and equipment engineers intelligent guidance for maintenance planning and execution.

Explore integrated asset management software

Achieve efficient maintenance operations with integrated asset lifecycle management software that leverages artificial intelligence and machine learning.

Learn the value of predictive maintenance

Oracle Cloud Maintenance harnesses Industry 4.0 capabilities and uses predictive analytics to anticipate asset failure, estimate reliable lifespan, and generate actionable insights in real time.

Explore Oracle Cloud Maintenance

Asset management

Full lifecycle support

Manage the entire lifecycle of your physical assets to optimize asset utilization and achieve full visibility into your maintenance operations. Track any asset—whether it’s enterprise-owned or customer-owned—anywhere, anytime, to maximize ROI.

Insight into asset master data

Access a 360-degree view of asset information across your organization including cost, maintenance history, asset meter and hierarchy, parts list, and warranty.

Streamlined process

Automate the process of creating and updating your asset information so you always have the latest and most accurate information.

Enterprise-wide integration

Integrate end-to-end processes across Oracle Fusion Cloud SCM, CX, and ERP Financials, enabling access to a single source of truth for asset data.


Smart Operations for maintenance

Technician workbench

Empower maintenance technicians with a simplified, mobile-enabled user experience. Maintenance tasks are assisted by intelligent guidance via knowledge management, service history search, and repair suggestions.

Supervisor workbench

Equip maintenance supervisors with real-time insights into work backlog and performance to quickly resolve issues. Enable faster work order assignments and scheduling.

Connected equipment

Enable condition monitoring based on rule-driven machine events from connected equipment. Contextualize real-time operational data with business data and digital technologies to drive execution decisions and processes.

AI-powered platform

Use AI to generate notes and repair summaries to reduce the time spent on non–value-added activities. Use AI Agents with natural language to provide repair suggestions.

Maintenance planning and execution

Preventive maintenance

Optimize asset uptime by forecasting, scheduling, and monitoring maintenance activities with built-in AI.

Condition-based maintenance

Reduce asset downtime by leveraging data from connected equipment to plan your maintenance work based on asset condition.

Work requests

Capture work requests to create work orders. View statuses quickly, and take action on the go.

Work order scheduling and dispatch

Use real-time resource availability to schedule work orders and optimize resource utilization. Maximize maintenance performance by assigning skilled technicians and simulating the impact of schedule changes.

Work order execution

Track material used and labor hours charged against plans, install and remove components, and complete inspections and work orders with ease.

Contracted maintenance

Execute maintenance using both internal and external resources. Lower maintenance repair costs by negotiating labor agreements for contracted labor, and easily request these services directly from the work order.

Supplier warranty tracking

Track supplier warranties for an asset and its components throughout the lifecycle. Utilize warranty data to make informed repair decisions and automate the process of generating warranty claims for seamless reimbursement.

Closed-loop quality management

Use quality inspection plans to gather asset information, either during work execution or without work orders. Analyze the data to predict and address potential issues.

Integrated processes

An integrated solution streamlines asset management processes by connecting your maintenance, supply chain, and financial application digital threads.

Maintenance cost management

Maintenance cost tracking

Monitor and manage costs at a granular level, adjusting details by item. Track actual costs for high-value spare parts while applying average costs for less critical items.

Work cost monitoring

Monitor material, labor, and other costs throughout the entire lifecycle of the work order. The work order cost accounting integration helps ensure cost accounting distributions are created quickly and accurately.

Multiple cost methods and representations

Use one or more costing methods—standard, actual, average, periodic average, and multiple representations of cost with cost books. This approach enables more flexible, and tailored cost tracking, allowing organizations to optimize budgeting, forecasting, and financial analysis across various costing methods and accounting standards.

Insight-driven decisions

Analyze costs by asset, work order, or type of work, and get the insight you need to control material and resource costs. Determine a repair versus replace strategy by analyzing work order charges and overall asset costs. Track item costs at any desired level of granularity (for example, serial, lot, and so on), and track true costs using landed costing.


Parts inventory management

Automated parts planning and replenishment

Reduce your inventory carrying costs without compromising fill rates or customer satisfaction with automated spare parts replenishment. Plan work orders better and faster by having visibility into parts availability, and purchase parts and services from the work order.

Optimized inventory costs

Drive demand based on work orders, optimize inventory stock levels, and reduce inventory costs.

Item master data management

Quickly define the necessary master data for your organization hierarchy and process standards.

Serialized inventory item tracking

Manage lot- and serial-controlled parts inventory/asset items, including rotables, to support a comprehensive asset lifecycle.

Maximum procurement efficiency

Optimize purchase agreements and quantities with your suppliers, enforcing policy and managing supplier risk.

Strategic sourcing

Simplify your negotiation activities to automate and manage the bidding and sourcing process.

Self-service shopping

Increase efficiencies with a self-service procurement model that offers a consistent, user-friendly buying experience.

Insight-driven procurement decisions

Get insight into your best suppliers, and choose suppliers based on quality, on-time delivery, and price.

Project-specific maintenance

Execution by project

Manage maintenance by project. Plan, procure, and maintain inventory with project striping.

Costing by project

Allocate the right material, resources, and costs to the right project. Value work orders and inventory by project.

Project expenditures

Collect project expenditures in Oracle Project Portfolio Management and capitalize based on project rules.

Project-based billing

Capture project expenditures in Oracle Project Portfolio Management and bill based on project contract rules.

Service logistics and depot repair for asset-based service

Connected end-to-end processes

Connect your front office and back office for a complete, all-Oracle service solution.

Optimized parts logistics

Easily source and order service parts and manage trunk stock to help ensure technicians have the right part for the job.

Depot repair

Manage the entire flow of work in your depot from estimate, return, repair, and shipment to billing, with complete visibility for effective and efficient repair.

Service debrief

Review and adjust charges for parts, labor. and expenses to enable accurate billing and asset updates.

Cost capture cost and billing

Properly capture service costs and initiate billing to drive service profitability.

Licensing explained

To take full advantage of the Oracle Service Logistics functionality, users need to be properly licensed based on their role.

Role License needed
Service Agents Service agents must have an Oracle Fusion Cloud Service or Fusion Suite Professional license. This will enable users to order parts for a service request using the Oracle Service Logistics Cloud screens at no extra cost.
Field Service Technicians Field service technicians must have an Oracle Field Service license. This will enable users to order parts, receive shipped parts, and debrief parts and labor at no extra cost. One hosted Oracle Integration Cloud environment is required for Oracle Field Service integration.
Depot Repair Technicians Depot repair technicians must have an Oracle Supply Chain Execution or Fusion Suite Professional license. This will enable users to execute and close out depot repair work orders at no extra cost.
Parts Managers and Handlers Parts managers and handlers must have an Oracle Supply Chain Execution or Fusion Suite Professional license. This will enable users to pick and ship parts for sales orders and internal material transfers for service parts.
Field Service Coordinators/Administrators Field service coordinators/administrators must have an Oracle Order Management or Fusion Suite Professional license. This will enable users to check part availability, as well as review and submit charges for invoicing. If no such role exists, an Oracle Order Management license is still required.
Depot Repair Managers/Administrators Depot repair managers/administrators must have an Oracle Order Management or Fusion Suite Professional license. This will enable users to manage returns and create depot repair work orders, as well as submit charges for invoicing.
Subscription or Warranty Administrators Subscription or warranty administrators must have an Oracle Subscription Management license to manage service contracts.

Oracle Cloud Maintenance customer success

Customers in asset-intensive industries across the globe leverage Oracle Cloud Maintenance to increase reliability and uptime while reducing overall costs.

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Oracle Cloud Maintenance benefits

Optimize maintenance scheduling with AI

Automatically generate recommendations to optimize maintenance scheduling and maximize machine uptime using AI.

Read the datasheet (PDF)

Reach new levels of efficiency with predictive maintenance

Predict asset failure and reliable lifespan and generate actionable insights in real time to improve overall equipment efficiency.

Watch the video (2:54)
Learn more about predictive maintenance (PDF)

Increase reliability and uptime while reducing maintenance costs

Leverage emerging technologies to optimize business processes and make data-driven intelligent decisions in real time.

Find out why emerging technology is key for the Wonderful Company (1:17)

Gain advanced business benefits with cloud maintenance software

Asset-intensive companies are moving to cloud solutions that offer unique and valuable new capabilities.

See how Precision Group improves efficiency with the cloud (1:59)

Outperform competitors with Intelligence

Competitive advantage comes from learning how to turn predictive analytics insight into prescriptive analytics action.

How to use predictive analytics for prescriptive maintenance

Resources

Cloud readiness

Learn what's new in the latest SCM release

Review Cloud update readiness material to learn what's new in your Cloud SCM service and plan for quarterly updates.

Documentation

Access a library of documentation

Oracle Help Center provides detailed information about our products and services with targeted solutions, getting started guides, and content for advanced use cases.

Customer community

Join a community of your peers

Cloud Customer Connect is Oracle's premier online cloud community. With more than 200,000 members, it's designed to promote peer-to-peer collaboration and sharing of best practices, product updates, and feedback.

Cloud learning

Develop your Oracle Cloud SCM skills

Oracle University provides learning solutions to help build cloud skills, validate expertise, and accelerate adoption. Get access to free basic training and accreditation with the Oracle Learning Explorer program.

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Financials

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Manufacturing

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