Contactless Stay
Use the right tools to engage guests through their stay, but limit physical contact whenever possible.
Guest messaging
PURPOSE: DISTANCING • SANITIZATION
Business case
Send information and communicate with guests via text messaging, limiting unnecessary contact with staff during the stay.
Available with:
OPERA CLOUD • OPERA 5
How OPERA can help:
With text messaging handling and the hotel’s SMS service provider configured in OPERA, you can send important messages to guests in real time directly from OPERA.
OPERA CLOUD • OPERA 5 + PARTNER INTEGRATION: COMMUNICATION
With partners:
Vendors with mobile apps offer messaging services, allowing guests to communicate with staff using their mobile device. Some vendors also provide request tracking, making it possible to record, follow up, and resolve guest requests for greater accountability.
Interactive hotel TV
PURPOSE: SANITIZATION • CONTACTLESS
Business case
Allow guests to use hotel TVs for more than just watching movies. Convert them into interactive devices.
Available with:
OPERA CLOUD • OPERA 5 + PARTNER INTEGRATION IPTV (PDF)
How OPERA can help:
Use newer, smart TVs or add an external module to existing ones to enable the IPTV interface. Its use can provide the following:
- Guest welcome note with automatic language selection
- Guide to the hotel and surrounding area
- Total bill for hotel service, including pay TV
- Room ordering (from the catalog of goods and services)
- Express checkout
Certain vendors also offer the ability allowing guests to control the TV with their own mobile device, minimizing the use of hotel-provided remotes.
Opt-out of housekeeping service
PURPOSE: DISTANCING
Business case
Give guests the ability to opt-in/out for housekeeping services and select which days and how frequently their rooms are cleaned.
Available with:
OPERA 5
How OPERA can help:
With your choice housekeeping, guests determine whether they receive housekeeping services. A report can be generated for housekeeping staff, informing them of the guests who’ve opted out for daily housekeeping.
Chatbots
PURPOSE: CONTACTLESS
Business case
Allow guests to communicate requests and engage any hotel department via their own mobile device. A chatbot can field and address just about any request, from answering questions about checkout to scheduling dinner reservations.
Available with:
OPERA CLOUD • OPERA 5 + PARTNER INTEGRATION: ARTIFICIAL INTELLIGENCE (2:58)
How OPERA can help:
There are no out-of-the-box solutions for chatbots to date. But several OPERA customers have employed chatbots by using a systems integrator with the capability of bridging AI and OPERA. With the latest improvements to Oracle Digital Assistant, chatbots aren’t limited only to text messaging but are capable of voice recognition.
Room service
PURPOSE: CONTACTLESS
Business case
Enrich the stay experience by allowing guests to browse room-service menus, place orders, and charge to their folio—all through their own mobile device.
Available with:
OPERA CLOUD • OPERA 5 • Simphony + PARTNER INTEGRATION: GUEST SERVICES
With Simphony, OPERA, and select partners:
Allow guests to order from their own mobile device or provide them with in-room tablets.
Vendors integrate with OPERA to gather guest details and with Simphony to obtain live menu options. Once guests confirm their order, the check is automatically opened at the appropriate revenue center.
Room-service delivery attendants, using MICROS Oracle Tablet 700 Series, enable guests to sign for the room charge directly on the tablet. Simphony and OPERA integration allows front-desk staff to view full check details.
Dining
PURPOSE: CONTACTLESS
Business case
Enhance the stay experience by adopting practices designed to safeguard guests and staff.
Available with:
OPERA CLOUD • OPERA 5 • SIMPHONY + PARTNER INTEGRATION: GUEST SERVICES
With Simphony, OPERA, and select partners:
Oracle Tablet 700 Series provide staff with their own ordering device, increasing speed of service, elevating service excellence, and minimizing cross contamination.
Allow guests to order from their mobile device using apps, websites, or QR codes. Such ordering can be made available in various dining outlets, including restaurants and pool bars, and even for room service.
Pay at table or using a partner ordering solution enables contactless payment. Simphony and OPERA integration allows front-desk staff to view full check details.
Table management
PURPOSE: CONTACTLESS
Business case
Enhance the stay experience by adopting practices designed to safeguard guests and staff.
Available with:
SIMPHONY + PARTNER INTEGRATION: COMPLIANCE
With Simphony and select partners:
Use table management to close or limit the number of tables and seats to abide by new maximum-occupancy and social-distancing requirements. Reservation and Waitlist allow you to maintain appropriate occupancy–and conduct reporting–following new mandates.
Offer early bird breakfast or lunch hours using reservation, waitlist, and table management in combination with Simphony’s menu availability.
Innovate
PURPOSE: DISTANCING • CONTACTLESS
Business case
Employ flexible technologies to meet—and exceed—guest expectations in a ever-changing marketplace shaped by industry, compliance, security, and socially-driven factors.
Available with:
SIMPHONY + PARTNER INTEGRATION: API
With Simphony and select partners:
Retain control of your brand and business needs with Simphony, which can orchestrate technology initiatives such as:
- Internet of Things (IoT)
- Tray retrieval
- Digital menu boards
- Mobile ordering
- Voice ordering
- Pay at table
Engage
PURPOSE: DISTANCING
Business case
Preserve hospitality’s standards for welcoming service but be prepared to adjust for the new normal.
Available with:
SIMPHONY
With Simphony:
Use engagement to keep your staff informed and help them adhere to updated procedures.
Engagement is a content delivery screen on Simphony workstations that provides direct access to key information, including:
- Specialty menu item descriptions
- Specialty menu item allergens
- Preshift notes
- Property information
- Special events and promotions