Oracle Support Options
Customers with active support contracts, and paid or trial accounts
Available channels
Issue category
How to access
Forums
- Technical issues
For SaaS or PaaS, go to https://community.oracle.com/customerconnect/
For development-related questions, you can also use StackOverflow, tagging questions with oracle-cloud-infrastructure
Web
- Technical issues
- Issues related to your account
Go to My Oracle Support
- or -
Sign in to the Oracle Cloud Infrastructure Console, then select the '?' icon at the top right
Chat
- Technical issues
- Issues related to your account
Sign in to the Oracle Cloud Infrastructure Console, then select the chat icon at the top right (we prefer this option)
- or -
Open the Cloud Support Chat here.
If you have products from Oracle-acquired businesses, go to the Acquired Product Support Directory for additional information.
Free Tier accounts
Available channels
Issue category
How to access
Forums
- All technical issues
For SaaS or PaaS, go to https://community.oracle.com/customerconnect/.
For development-related questions, you can also use StackOverflow, tagging questions with oracle-cloud-infrastructure.
Chat
- Issues related to your account or password, account activation or promo codes
Open the Cloud Support Chat here.
For common questions about Oracle Free Tier, go here.