Oracle Accessibility Conformance Report

VPAT® Version 2.3 - April 2019

Name of Product:

Oracle Retail Xstore Point Of Service Desktop 20.0

Product Description:

Xstore is a Point of Service suite of products designed for T1-3 Retailers across retail sectors. The Point of Service application is written in Java Swing (Thick Client) and has point of sale and back office features. The application offers support for both touch screen and keyboard with functionality available through either user experience.

This VPAT covers the Java Swing application.

Date:

07-Dec-2020

Archive Note:

This VPAT applies to only version 20.0. It does not apply to any versions of Oracle Retail Xstore Point Of Service Desktop after this. This VPAT has been superseded by Oracle Retail Xstore Point Of Service Desktop 22.0.

Contact Information:

accessible_ww@oracle.com

Notes:

Training materials from the Oracle University, Retail Learning Subscription (OU/RLS), the Xstore installer and any related PDF documentation are excluded from this VPAT.

Evaluation Methods Used:

Oracle's policy is to design, develop and test both products and documentation to be accessible. The recommended styles of testing for accessibility include: (i) algorithmic automated tests, (ii) human judgement tests such as tool-assisted tests, visual inspection and manual operation, and (iii) testing with assistive technology by people with and without disabilities. Additional information about Oracle's accessibility program is available on http://www.oracle.com/corporate/accessibility/index.html

Accessibility Standards/Guidelines

This report covers the degree of conformance for the following accessibility standard/guideline:

Standard/Guideline	Included In Report
Web Content Accessibility Guidelines 2.1	Level A - Yes Level AA - Yes Level AAA - No
Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018	Yes

Terms

The terms used in the Conformance Level information are defined as follows:

Supports: The functionality of the product has at least one method that meets the criteria without known defects or meets with equivalent facilitation.
Partially Supports: Some functionality of the product does not meet the criteria.
Does Not Support: Majority of functionality of the product does not meet the criteria.
Not Applicable: The criteria are not relevant to the product.

WCAG 2.1 Report

Table 1 also documents conformance with:

Section 508: Chapter 5 - 501.1 Scope, 504.2 Content Creation or Editing, and Chapter 6 - 602.3 Electronic Support Documentation

Note: When reporting on conformance with the WCAG 2.1 Success Criteria, they are scoped for full pages, complete processes, and accessibility-supported ways of using technology as documented in the WCAG 2.1 Conformance Requirements.

Table 1: WCAG Conformance Criteria

Criteria	Conformance Level	Remarks and Explanations
1.1.1 Non-text Content (Level A)	Partially Supports	The Point of Service product was tested for: Images that are decorative are embedded within standard user interface components and have neither an AccessibleName nor an AccessibleDescription Controls have an AccessibleName, or a label control with an AccessibleName has been programmatically associated with it CAPTCHAs are not used Exceptions: BugID - 28701194: In the application when a report is generated, it is displayed as an Image. This Image cannot be traversed through. The work around for this issue is that the report can be downloaded from the Xstore Office application. BugID - 28864397: The application reads out the Image name, as the file name currently. This occurs with loyalty badge images, customer images and item images. For example, if we have a customer loyalty level as bronze and the bronze image is stored with a filename of customer loyalty, the screen reader reads "customer loyalty image" instead of bronze level. If the end user wants to change what is being read out, then the file name needs to be changed.
1.2.1 Audio-only and Video-only (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.2 Captions (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A)	Not Applicable	The product has no multimedia.
1.2.4 Captions (Live) (Level AA)	Not Applicable	The product has no multimedia.
1.2.5 Audio Description (Prerecorded) (Level AA)	Not Applicable	The product has no multimedia.
1.3.1 Info and Relationships (Level A)	Supports	The Point of Service product was tested for: Labels are associated to components/fields. Lists are contained within a List component. Headings are marked as such with a Group relation from the header to the items beneath the header. Tables are contained within a Table component, implement the AccessibleTable interface, provide an AccessibleSummary, and contain include row and column headers where appropriate.
1.3.2 Meaningful Sequence(Level A)	Supports	The Point of Service product was tested for: The accessibility hierarchy is logical.
1.3.3 Sensory Characteristics(Level A)	Supports	The Point of Service product was tested for: Instructions provided do not refer to things solely based on their sensory characteristics.
1.3.4 Orientation (Level AA)	Not Supported	The Point of Service product was tested for: Text is displayed in both device orientations without loss of functionality or visibility of the text. Exception: Bug ID 31984853: The application restricts Orientation
1.3.5 Identify Input Purpose (Level AA)	Supports	The Point of Service product was tested for: Text fields which collect information about the user were inspected for accessible name
1.4.1 Use of Color(Level A)	Supports	The Point of Service product was tested for: Information conveyed by color is available in alternative formats, such as shape, text, font weight.
1.4.2 Audio Control(Level A)	Not Applicable	The product has no multimedia.
1.4.3 Contrast (Minimum) (Level AA)	Partially Supports	The Point of Service product was tested for: Large-scale text and images of large-scale text have a contrast ratio of at least 3:1 Other text and images have a contrast ratio of at least 4.5:1 Exceptions: BugID - 28701037: There are screens where other text does not meet the ratio including: the login screen, item entry screen, send sale delivery address form, and the on hold transaction search screen.
1.4.4 Resize text(Level AA)	Supports	The Point of Service product was tested for: Text can be resized without assistive technology up to 200 percent
1.4.5 Images of Text(Level AA)	Not Applicable	No images of text are used within the application
1.4.10 Reflow (Level AA)	Not Supported	The Point of Service product was tested for: Text information reflows so that only one direction of scrolling is required while at 400% zoom. Content that requires two-dimensional layout only presents scroll bars in the component used to present the two-dimensional content. Exception: Bug ID 31692500: Reflow is not supported
1.4.11 Non-text Contrast (Level AA)	Not Supported	The Point of Service product was tested for: Non-text items have a contrast ratio of at least 3:1 Exception: Bug ID 31691714: Non-text Contrast issues for noted graphics, icons and/or checkboxes in Customer Maintenance/Customer Wishlist, Associate Tasks, Inventory Adjustment, Disable/Enable Hardware, Till Maintenance and Employee Message Maintenance.
1.4.12 Text Spacing (Level AA)	Not Supported	The Point of Service product was tested for: When the following attributes and no others are modified there is no loss in functionality or content: Line height (line spacing) to at least 1.5 times the font size Spacing following paragraphs to at least 2 times the font size Letter spacing (tracking) to at least 0.12 times the font size Word spacing to at least 0.16 times the font size Exception: Bug ID 31804055: Provide means to update text style settings for Text Spacing
1.4.13 Content on Hover or Focus (Level AA)	Not Applicable	The Point of Service product was tested for: There is no content that appears on hover or focus.
2.1.1 Keyboard(Level A)	Supports	The Point of Service product was tested for: Ability to perform functions from the keyboard only, and without requiring specific timings for individual keystrokes.
2.1.2 No Keyboard Trap (Level A)	Supports	The Point of Service product was tested for: Movement of focus using only the keyboard, with no "keyboard trap" that prevents focus from moving away from any control.
2.1.4 Character Key Shortcuts (Level A)	Supports	The Point of Service product was tested for: Single character keyboard shortcuts can be turned off.
2.2.1 Timing Adjustable(Level A)	Supports	The Point of Service product was tested for: Time limits in the product can be turned off before they are encountered.
2.2.2 Pause, Stop, Hide (Level A)	Not Applicable	No information is presented using moving, scrolling or blinking in the application.
2.3.1 Three Flashes or Below Threshold(Level A)	Supports	The Point of Service product was tested for: No portion of the screen flickers or flashes with a frequency between 2 Hz and 55 Hz
2.4.1 Bypass Blocks(Level A)	Not Applicable	Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline does not apply.
2.4.2 Page Titled(Level A)	Supports	The Point of Service product was tested for: The name of the software application is meaningful.
2.4.3 Focus Order(Level A)	Supports	The Point of Service product was tested for : Logical movement through the focusable components using only the keyboard, in an order that follows a meaningful sequence.
2.4.4 Link Purpose (In Context)(Level A)	Not Applicable	There are no links in the application.
2.4.5 Multiple Ways(Level AA)	Not Applicable	Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline does not apply.
2.4.6 Headings and Labels(Level AA)	Partially Supports	This Point of Service product was tested for: Headings and labels describe topic or purpose. Exceptions: BugID - 28701571: The labels are being read out, but they are being read out twice. BugID - 28883149: On the quick items tab, after the items are traversed, the items are read again.
2.4.7 Focus Visible(Level AA)	Partially Supports	The Point of Service product was tested for: Visual indication of the location of the focus. Exceptions Bug ID - 28947559: on some maintenance screens, when a field with data has focus, the data is highlighted in blue so you know the field has focus but it makes it difficult to see the flashing cursor. Also, if there is a check box on a form as in customer maintenance, there is no indication when the field has focus.
2.5.1 Pointer Gestures (Level A)	Supports	The Point of Service product was tested for: Multipoint or path-based gesture actions can be completed using a different input modality.
2.5.2 Pointer Cancellation (Level A)	Supports	The Point of Service product was tested for: When an operation uses a single pointer, the down-event of the pointer is not used to execute any part of the function When an operation uses a single pointer, completion of the function is on the up-event, and a mechanism is available to abort the function before completion or undo the function after completion When an operation uses a single pointer, the up-event reverses any outcome of the preceding down-event
2.5.3 Label in Name (Level A)	Partially Supports	The Point of Service product was tested for: User interface components that include text or images of text and have a label, have a name that contains the text that is presented visually. Exception: Bug ID - 31919416: Label in Name - In Tax Free Form, screen reader is not announcing mandatory fields as mandatory. The plan is to not change/fix this because the dev effort would be substantial.
2.5.4 Motion Actuation (Level A)	Not Applicable	The Point of Service product was tested for: There are no functions that require motion of the device.
3.1.1 Language of Page(Level A)	Supports	The Point of Service product was tested for: At the time of setting up the application, the locale can be modified and the language specified will be used across the application.
3.1.2 Language of Parts(Level AA)	Supports	The Point of Service product was tested for: Properly set locale/language for text passages that are in a different language than that of the software
3.2.1 On Focus(Level A)	Supports	The Point of Service product was tested for: When a component receives focus it does not initiate a change of context.
3.2.2 On Input(Level A)	Supports	The Point of Service product was tested for: Changes in the value of user interface components does not result in substantial change to the page.
3.2.3 Consistent Navigation(Level AA)	Not Applicable	Oracle non-Web software products, including bundles and suites of software, do not behave as a set of software programs as the term is defined. Therefore this guideline does not apply.
3.2.4 Consistent Identification(Level AA)	Supports	The Point of Service product was tested for: Images and controls are used and identified consistently throughout the product,.
3.3.1 Error Identification(Level A)	Supports	The Point of Service product was tested for: When input errors are detected, the error is described to the user in text and the field(s) in error identified.
3.3.2 Labels or Instructions (Level A)	Supports	The Point of Service product was tested for: Labels or instructions are provided when the product requires user input.
3.3.3 Error Suggestion (Level AA)	Supports	The Point of Service product was tested for: Where suggestions for fixing an input error are known, they are provided to the user.
3.3.4 Error Prevention (Legal, Financial, Data)(Level AA)	Supports	The Point of Service product was tested for: Submissions can be reversed by the user Data is checked for input errors with an opportunity for the user to correct them Data can be reviewed, corrected, and confirmed by the user before they are finalized.
4.1.1 Parsing(Level A)	Not Applicable	Markup languages are used internally in ways never available to assistive technology or to a user agent.
4.1.2 Name, Role, Value (Level A)	Supports	The Point of Service product was tested for: User interface components have a programmatically associated AccessibleName and AccessibleRole as defined by the Java Accessibility API. State information, properties, and values are programmatically exposed for user interface components.
4.1.3 Status Messages (Level AA)	Not Applicable	The Point of Service product was tested for: There are no status messages.

2018 Section 508 Report

Chapter 3: Functional Performance Criteria (FPC)

Criteria	Conformance Level	Remarks and Explanations
302.1 Without Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.2 With Limited Vision	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.3 Without Perception of Color	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.4 Without Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.5 With Limited Hearing	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.6 Without Speech	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.7 With Limited Manipulation	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.8 With Limited Reach and Strength	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.
302.9 With Limited Language, Cognitive, and Learning Abilities	Not Applicable	The product does not rely on equivalent functionality, and all aspects are addressed by the technical standards.

Chapter 4: Hardware

These criteria are all Not Applicable because the product is not Hardware

Chapter 5: Software

Criteria	Conformance Level	Remarks and Explanations
501.1 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
502 Interoperability with Assistive Technology	Heading cell - no response required	Heading cell - no response required
502.2.1 User Control of Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.2.2 No Disruption of Accessibility Features	Supports	The Point of Service product was tested for: Does not disrupt platform accessibility features such as Sticky Keys, High Contrast and Large Fonts.
502.3 Accessibility Services	Heading cell - no response required	Heading cell - no response required
502.3.1 Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.2 Modification of Object Information	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.3 Row, Column, and Headers	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.4 Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.5 Modification of Values	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.6 Label Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.7 Hierarchical Relationships	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.8 Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.9 Modification of Text	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.10 List of Actions	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.11 Actions on Objects	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.12 Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.13 Modification of Focus Cursor	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.3.14 Event Notification	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
502.4 Platform Accessibility Features	Not Applicable	The product is not a platform or does not have access to platform accessibility features.
503 Applications	Heading cell - no response required	Heading cell - no response required
503.2 User Preferences	Not Supported	This is not supported in Xstore, as the end user is not allowed to make platform setting changes, due to security restrictions. The Xstore application, when launched, takes up the entire screen and the user is not given access to platform settings.
503.3 Alternative User Interfaces	Not Applicable	The product does not have assistive technology features.
503.4 User Controls for Captions and Audio Description	Heading cell - no response required	Heading cell - no response required
503.4.1 Caption Controls	Not Applicable	The product has no multimedia.
503.4.2 Audio Description Controls	Not Applicable	The product has no multimedia.
504 Authoring Tools	Heading cell - no response required	Heading cell - no response required
504.2 Content Creation or Editing	Not Applicable	The product is not an authoring tool.
504.2.1 Preservation of Information Provided for Accessibility in Format Conversion	Not Applicable	The product is not an authoring tool.
504.2.2 PDF Export	Not Applicable	The product is not an authoring tool.
504.3 Prompts	Not Applicable	The product is not an authoring tool.
504.4 Templates	Not Applicable	The product is not an authoring tool.

Chapter 6: Support Documentation and Services

Criteria	Conformance Level	Remarks and Explanations
602 Support Documentation	Heading cell - no response required	Heading cell - no response required
602.2 Accessibility and Compatibility Features	Supports	The specific controls for accessibility can be found in the Xstore Suite Implementation and Security Guide.
602.3 Scope - Incorporation of WCAG 2.0 AA	Supports	See the responses in the WCAG 2.0 section of this report.
602.4 Alternate Formats for Non-Electronic Support Documentation	Not Applicable	Product documentation is in electronic format.
603 Support Services	Heading cell - no response required	Heading cell - no response required
603.2 Information on Accessibility and Compatibility Features	Supports	Oracle Global Customer Support can provide information about accessibility features of the product.
603.3 Accommodation of Communication Needs	Supports	Oracle customers have access to electronic support through My Oracle Support or by calling Oracle Support at 1.800.223.1711. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/consumerfacts/trs.html, and a list of telephone numbers is available at https://www.fcc.gov/general/telecommunications-relay-services-directory. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.

Oracle Legal Disclaimer

The information above describes this product's ability to support the applicableStandards/Guidelines, subject to Oracle's interpretation of those standards(available at https://www.oracle.com/corporate/accessibility/policy.html#standards-tab) and the remarks in this document. For more information regarding the accessibility status of this product or other Oracle products, see http://www.oracle.com/corporate/accessibility or contact: accessible_ww@oracle.com.

This document is provided for information purposes only and the contents hereof are subject to change without notice. Oracle Corporation does not warrant that this document is error free, nor does it provide any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. Oracle Corporation specifically disclaims any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. Oracle further makes no representation concerning the ability of assistive technologies or other products to interoperate with Oracle products. This document addresses the named product(s) only and not prerequisite products for which Oracle supplies restricted use licenses.