Oracle University FAQs

How do I check the expiration date and balance of purchased exams?

You can view your exam purchase history and all available and used attempts in the MyLearn dashboard.

• Log in to MyLearn.
• Click the Profile icon.
• Check under My Learning Dashboard and then My Exam Wallet.

I had a technical issue during my exam (for example, the exam wouldn’t launch, I wasn’t able to check in, the exam stopped in the middle, I lost connectivity, Zoom crashed, and so on). What should I do?

Please log a ticket.

Some of my certifications aren’t showing up in CertView. What should I do?

Please log a ticket.

I haven’t received the e-certificate notification and more than a week has passed since I completed all certification requirements. What should I do?

Please log a ticket.

How do I access my exam results and print my score report?

For production exams that were delivered through Pearson VUE (delivered online, at a Pearson VUE Test Center, or at an Oracle Testing Center), you’ll receive an email from Oracle when your new exam results are available (within 30 minutes of completing your exam). Please check your spam filters to allow delivery of emails from @oracle.com. You should log in to Oracle CertView and select Exam Results then See My New Exam Results Now to view your exam results.

For beta exams, you’ll receive an email notification from Pearson VUE when the exam results are available. Please check your spam filters to allow delivery of emails from @pearsonvue.com.

Where can I see my certificate?

You can access and download your certificate from Oracle CertView.

I submitted a request to Oracle Certification Support. How long will it take to get a response?

It may take two to three working days to get a response.

How do I reschedule or cancel my exam?

Sign in to your MyLearn account, and you’ll see options to reschedule or cancel. You must reschedule or cancel your exam at least 24 hours prior to your exam appointment or you may lose an exam attempt.

Who should I contact if there are issues with my badge?

If you have issues with your badge (for example, you don’t receive a badge or you delete a badge and need to have it reissued), please log a ticket.

Can I call or contact Oracle to get my exam results?

No, exam results aren’t accessible by phone or email; they are only accessible through CertView.

How many exam attempts do I get if I purchase an Oracle Cloud Learning Subscription?

We have implemented a new policy to allow Oracle Cloud Learning Subscription customers to take three exams per year when they purchase the learning subscription.

How do I change my name on my Oracle e-certificate?

Follow these steps to request a name change:

• Log in to CertView
• Go to My Account.
• Click Request for Name Change and follow the instructions.

I missed my exam or was unable to make it. What do I do now?

If you miss your exam time, your exam is recorded as a “no show” and counts as an exam attempt. You’ll need to register again after purchasing the exam.

I’m unable to log in to CertView. What should I do?

If you’re unable to log in to CertView, please log a ticket.

What is an Oracle Testing ID?

Your Oracle Testing ID is your unique identifier for the Oracle Certification Program. It’s important that you only maintain one Oracle Testing ID and that you take all exams and submit all forms through CertView using a single Oracle Testing ID. This ID may have been referred to as a “Prometric ID” or “Candidate ID” in the past. This is not the same as a Sun Candidate ID.

How do I purchase a Oracle certification exam delivered at Oracle

Option 1: Go to education.oracle.com

• Search for the exam.
• Click Add to cart.
• You’ll receive an email confirming your purchase. Once you click the acceptance link in the email, your exam purchase will be deposited into your MyLearn account.

What is Oracle CertView?

CertView is your self-service portal for Oracle Certification. In CertView, you can create and manage your Oracle Certification profile; merge accounts; manage name changes; schedule, reschedule, and cancel exam appointments; update Oracle PartnerNetwork company details; and complete your course submission forms.

I need to verify the certification credential(s) of an individual or potential employee. How do I do that?

Due to privacy and legal restrictions, Oracle can’t provide verification of certification status to third parties such as employers, employment agencies, or government agencies without the candidate's direct involvement. Candidates must initiate the verification request using the self-service third-party verification tool accessible via Oracle's certification portal, CertView. Please instruct the individual wishing to verify their certification credential to follow these steps:

• Go to CertView.
• Click Certification Management then Publish Credentials to Third Parties.

Users will be able to select the certification(s) they want to verify and enter the email address of the person who needs the verification. This person will receive two emails. One will contain a unique URL that will allow them to access the verification, and the second will contain a password that will allow them to access the unique URL. The URL and password will only be valid for a limited time, so be sure that the recipient validates the certification when they receive the emails.

Will I get a free retake for a purchased exam?

No, you won’t get a free retake for a purchased exam. You’ll need to use one exam attempt every time you register to take the exam.

How do I ensure my system is ready for the exam?

• Perform the readiness check to set up your system prior to the exam.
• You can review the guided video here.

If the issue is still not resolved, please log a ticket here.

My pre-exam system check attempts are all used up. What should I do now?

Please log a ticket here.

I’ve taken my tests under two different candidate IDs. How can I get these merged?

To request a merge of testing IDs

• Log in to the Oracle CertView portal using the credentials of the surviving testing ID (the one you want to retain).
• Click My Account.
• Click Request for Merge.
• Follow the on-screen instructions and submit the merge request.

Please allow three business days to receive an update on your merge request.

If the issue is still not resolved, please log a ticket here.

I want to know which questions I answered incorrectly. Can you provide this information?

To maintain the integrity of our exams, Oracle doesn’t share information about the exam questions or correct answers with any third parties or customers. The score report in Oracle CertView lists the objectives you might have to focus on when you retake the exam.

Also, check the Exam Scoring Policy.

How do I request a re-evaluation of my hands-on performance score?

The scoring is an automated process and accurately reflects your exam score. However, if you still want a re-evaluation, please raise a service request by logging a ticket within 48 hours of your exam attempt. We won’t be able to honor any request for re-evaluation after the 48-hour window.

Is there any video of the exam experience for Oracle’s hands-on, performance-based exam?

For Cloud applications/SaaS exams: Day-of-exam experience

For OCI exams: Day-of-exam experience

How do I request a lab environment?

• Navigate to the course for which you need the lab environment and click the Lab icon on the right panel. If you see the Request Lab button, click it and follow the on-screen instructions.
• If you see a calendar, select the relevant week as your start date and click the Submit Lab Request button. The cutoff to request your lab time for the upcoming week is Thursday at 11:59 p.m. PT.
• If you’re unable to request a lab, please log a ticket.

My instant lab isn’t ready yet. How long will it take to build?

Your lab will be ready within 20 minutes of your request.

I have an error inside my lab.

Please log a ticket and include the exercise and page number from the activity guide.

How can I extend my lab environment?

If your lab is eligible for an extension, you’ll see the Extend Lab button in the Lab section on the last day of the lab. Click it and the lab will be extended. If your lab isn’t eligible for an extension, you won’t see the Extend Lab button on the last day of the lab. If you need further support, please log a ticket requesting an extension.

How many times can I request an environment?

Subscription customers are eligible to have one active lab environment on any given day during the period of their subscription. Note: You can request lab time for the same course multiple times.

I am not able to login to my OCI lab environment.

Check you’re using the credentials supplied with your lab info in your learning subscription interface and not your own personal single sign-on (SSO) credentials that you use to log in to MyLearn. Check your lab info to see if you should connect to your lab by logging in to the OCI Console directly via a URL or via a landing pad on Oracle University Secure Global Desktop. The credentials displayed will indicate which method of connection you need.

My lab machine is slow or unresponsive.

To check your network’s capabilities, open the command line by clicking on the button and typing cmd. The command-line program should appear. Open it, and type in ping ouconnect.oracle.com. The command will run and provide the latency in milliseconds.

• A value below 200 ms doesn’t cause perceivable performance issues; log a ticket to further investigate.
• A value between 200 ms and 250 ms should provide good performance; log a ticket to further investigate.
• A value above 250 ms will severely impact the performance. Change your connection for optimal latency.

For connection errors and assistance, please log a ticket and include the results from your speed test.

I notice a mismatch between the activity guide and lab environment. What should I do?

Please log a ticket and provide the activity guide page number that has the error.

Where can I find the credentials for my lab environment?

You’ll receive an email when your lab environment is ready. To access the credentials, click the Lab icon. You’ll find the credentials under Access Your Lab.

I have an issue using Secure Global Desktop. What should I do?

The connection to the lab environment is done via Secure Global Desktop. Note: You must have access to ports 80 and 443 on the firewall in both directions. If you’re on a company network, contact the local network administrators. The platform offers two different client options:

• Connect using the standalone client (recommended access method, requires administrator rights and provides full control over the remote machine). The following browsers support this option: Google Chrome, Firefox, Edge, Safari.
• HTML5 doesn’t require special permissions, has limited compatibility with the back-end labs, and doesn’t support non-EN keyboards. The following browsers support HTML5: Google Chrome, Firefox, Edge, Safari.

How do I cancel or reschedule my lab environment?

If your lab is eligible for cancelation, you’ll see the Release Lab button in the lab section after your lab is ready. Click it and the lab will be released. If you see a Cancel Your Reservation button in the Lab section, click it and your lab request will be canceled. Note that this button won’t be visible after your lab is ready.

Lab files aren’t available for download. What should I do?

The course-related files are the sole property of Oracle University, and sharing the files is against Oracle University policy. The lab files will be available to you within the Oracle University lab environment.

What should I do if I encounter an “Unable to launch or resume the application” error message?

Please restart the connection process.

What should I do if I’m unable to connect to the lab environment via virtual network computing or the Remote Desktop Protocol?

Try connecting via Oracle Secure Global Desktop (using a desktop client or HTML5).

I receive an “Authentication failed” error when I try to log in to OCI lab environment. What should I do?

Try typing your password rather than copying and pasting it. Also check for blank spaces at the beginning and end of your password entry.

My Secure Global Desktop account is locked. What should I do?

Wait and then try logging in again. Try typing your password rather than copying and pasting it. Also check for blank spaces at the beginning and end of your password entry.

While performing my lab activities, what should I do if I have technical questions related to the content?

On the course page, click the Ask the Instructor icon and submit your query.

Can I use my lab environment for multiple courses?

No, every lab environment is built for a specific course. Follow the instructions in the activity guide to perform the labs.

What should I do if I receive a “Connection timed out” error in Secure Global Desktop?

Clear the browser history and cache and try connecting again.

How do I create an Oracle SSO account?

Sign up for an Oracle SSO account by visiting profile.oracle.com.

How do I sign in to my Oracle SSO account?

Learn how to sign in to your Oracle account to access public/protected resources hosted by Oracle, including Oracle MyLearn, the Oracle University Learning Community, and more.

• I forgot my username.
• I forgot my password.
• Find more account help in our FAQ.

How much does an exam cost?

The cost of exam vouchers and subscriptions varies by country and type. Please visit https://www.oracle.com/education/training/buy/ to see more details and complete purchases.

I have another issue which isn’t covered on this FAQ page. What should I do?

Please log a ticket with a complete description of the issue encountered. We’ll review it and get back to you via email.

How do I activate my learning subscription?

Learning subscriptions can be activated only once via the activation link. Don’t try to activate your subscription more than once. If you purchased the subscription yourself, you’ll need to use the activation link you received via email. If someone else purchased the subscription on your behalf, ask them for the activation link and log in with your Oracle account credentials. If you don’t have one, you can create an Oracle account here. After activation, go to the User Portal homepage. From this page, use the search box or manually choose your subscription, then click Go to launch the subscription.

How do I book a certification exam via an Oracle Learning Subscription?

Follow these steps to book an exam via your Oracle Learning Subscription:

• Go to the User Portal homepage.
• Sign in with your Oracle account credentials and access the subscription containing the exam.
• Select the appropriate learning path for your exam.
• In the learning path, click Certification at the bottom.
• Click Confirm.
• You must complete at least 80% of the learning path to schedule the exam if you’re an Oracle employee. You may be redirected to CertView to log in. After logging in, click Manage Exam at Pearson VUE. You’ll be redirected to Pearson VUE to book your exam. Select how you want to take the exam.
• Agree to the terms.
• Review the exam details.
• Select the language you prefer the proctor to speak.
• Select the date and time.
• Review the details before you check out, and agree to the policies.
• If it’s your first attempt at taking the exam, the discount is applied automatically. If you fail the exam, you’ll need to pay to attempt it again.
• If you’ve purchased a voucher, you can enter the voucher number in the Voucher field.
• Submit the order.
• After submitting the order, you’ll receive an email containing the order details and the next steps.

I’m having course content issues. What should I do?

For any content-related query, click the Ask Your Instructor link at the bottom of the video player and send your message. You’ll get a response from an Oracle University representative within 24 to 48 hours.

My progress hasn’t been registered. What should I do?

If you’ve played video content and the progress wasn’t updated, please log a ticket with these details:

• Subscription name
• Course name
• URL and navigation steps
• Screenshots of the error, if available
• Confirmation of whether this issue is happening with other courses/videos

How do I access the student guide?

To access the files, go to the right side of the course page and open the Student Guides tab. Click the document’s name, and it will open in a new tab. Course materials that are read-only can’t be downloaded.

Can I use my lab environment for multiple courses?

No, every lab environment is built for a specific course. Follow the instructions in the activity guide to perform the labs.

Lab files aren’t available for download. What should I do?

The course-related files are the sole property of Oracle University and sharing the files is against Oracle University policy. The lab files will be available to you within the Oracle University lab environment.

Another user activated the subscription by mistake. What should I do?

Please log a ticket with the details about the incorrect user and the order number to deactivate the wrong user.

I’m encountering various errors and poor performance of video playback. What should I do?

Take the following steps to optimize your video:

• Avoid using Internet Explorer.
• Disconnect from the VPN (if using one).
• Try another network (such as your home network or a mobile network).
• Restart the browser and navigate to the desired course again and play the videos.
• You can also press CTRL + F5 to force an update and then try to play the videos.

I’m the training administrator. How do I change one of the users?

If a user activated the subscription by mistake and hasn’t yet consumed any content, you can contact us directly to remove the user. If the user to be replaced has consumed content, please reach out to sales team so they can request the user swap on your behalf.

I’m the training administrator, and I’m unable to see consumption data. What should I do?

To view the consumption data for your subscriptions you need to have been granted access to the Training Administrator Portal (TAP).