Oracle Order Management
Increase profit margins, improve customer service, and execute orders faster. Oracle’s end-to-end, omnichannel, order-to-cash solution orchestrates orders across multiple systems, simplifies product configuration, enables dynamic pricing and global order promising.
Oracle a Leader in the IDC MarketScape for Order Orchestration and Fulfillment for Manufacturing
The choice of Order Management solutions is clear. See what analysts are saying about Oracle Fusion Cloud Order Management now.
Oracle Fusion Cloud Order Management
Unify customer experience
Gain frictionless order orchestration and fulfillment by streamlining end-to-end order flow processes across multiple ERP and existing order management systems. Automate the entire process from order capture, settlement, and post-sales care.
Capture complex orders
Improve customer satisfaction by capturing and validating orders online to ensure fewer processing exceptions and faster order execution. Orchestrate seamless ordering and complex product deliveries with associated services.
Fulfill with flexibility
Meet your customer requirements with multiple fulfillment options such as drop-ship, back-to-back, and configure-to-order.
Outpace business change
Meet changing market needs by easily configuring your own, unique processes to innovate and make modifications. Make better decisions through end-to-end visibility and analytics on orders, inventory, shipments, supply, and invoices.
Manage exceptions
Keep your customers happy by preemptively addressing at-risk-orders in time to take corrective action. Gain real-time visibility into order status and conduct what-if analysis to evaluate and pick the best option.
Build price segmentation
Group customers based on buying characteristics and price sensitivities to better position your products and services. Create pricing strategies to achieve best returns.
Maximize profit margins
Ensure that your revenue targets are met by setting segment-specific target prices that capture your customer’s perceived value of products. Use flexible-price modeling to develop pricing rules that align with your corporate margin objectives.
Deliver dynamic pricing
Deploy dynamic pricing strategies across the enterprise with a flexible, easy-to-use administration feature set. Model complex pricing scenarios to create pricing processes that are tailored to channel and business practices.
Enforce pricing policies
Leverage pricing guidelines to control discounting discipline, protect profitability and comply with corporate policy. Centralize pricing to ensure consistency across sales channels with a flexible, service-based architecture.
Apply changes rapidly
Meet your business objectives by quickly implementing pricing changes. Update large volumes of pricing data using efficient maintenance tools.
Solution configurator
Simplify the configuration of complex, customizable products and services using an intuitive, visual, user experience. “Finish It For Me” capability lets the configurator make the remaining selections after users make a minimal set of selections.
Optimize product offering
Match customer requirements to the best- possible solution through guided configuration modeling, that tailors products and services to your customer’s unique specifications.
Accelerate order-to-production
Ensure the timely, accurate submission of order-to-production by reducing the manual steps needed to build configured orders. Eliminate order errors and the associated cost of rework by limiting customer configuration choices to only valid options.
Make better decisions
Enable users to make informed decisions about their selections based on real-time pricing, including option pricing and the total price of the configuration.
Ensure model continuity
Ensure model continuity across your entire quote-to-cash process by embedding Oracle Configurator Cloud into all your sales channels.
Exceed customer expectations
Promise fast, reliable delivery dates every time. Schedule ship-from-stock, drop ship, and make-to-order items based on actual product availability and delivery capacity.
Dynamically source supply
Automatically select the best supply source that can buy, make, or transfer items to meet demand. Use zone-based and profitable-to-promise sourcing to find supply that optimizes cost and on-time delivery.
Commit to the sale
Increase on-time shipment and maximize your profitability by leveraging open purchase orders, supplier capacity, and in-transit and planned supplies when promising orders.
Fulfill complex orders
Reduce shipping costs by consolidating line items to ship together or deliver on the same date. Schedule configure-to-order items by adjusting supply sources, lead times, and availability. Manage drop-ship and back-to-back orders.
Proactively manage backlog
Prioritize and reschedule backlog orders to allocate scarce supply to prioritized customers, channels, or geographies. Reserve local supply for short lead-time orders and source long-term orders from upstream capacity.
Customer rebate management
Maximize profits, save with centralized automation and strengthen trading partner relationships by streamlining rebate processes and claims.
Deductions and settlement
Simplify how to manage deductions and settlements with a centralized solution that reduces costs, accelerates revenue recovery and ensures compliance across channels.
Supplier rebate management
Take control of supplier rebates with a streamlined, automated solution that maximizes revenue and improves visibility. Track performance in real time to strengthen vendor relationships and ensure every rebate is claimed.
Supplier ship and debit
Implement automation tools to optimize rebate programs, drive channel efficiency and streamline payments to improve cash flow, reduce complexity and scale operations with confidence.
Product tour—Global Order Promising
Replace "that's on backorder" with "yes, we have it"
Oracle’s order promising solution schedules shipment and delivery based on actual supply across all potential sources, accounting for local and upstream inventory, production capacity, and component and material purchases from suppliers. You can accurately promise drop shipments, make-to-order production, and multitier distribution to meet demand, reducing backorders.
Apply real-world lead time constraints
To get the most accurate promise, you can apply lead times at every step. These include processing and post-processing times for manufacturing and transit time for inventory transfers and inbound, outbound, and drop shipments, as well as pick-pack time for warehouse operations. Flexible cut-off times help you manage same-day shipments, while calendars account for non-working days and logistics schedules.
Check availability in real time during order capture
As you enter items on an order, order promising provides a real-time summary of supply availability, along with any expected delays. You can revise items or quantities if needed before submitting the order to help ensure on-time delivery.
Leverage profitable-to-promise to reduce costs
If you have multiple stores, warehouses, factories, or suppliers that can deliver an item on time, profitable-to-promise can select the option with the lowest fulfillment cost. Alternatively, for “buy online/pick up in store” scenarios, automated rules will pick the closest location. You can review the default selections and choose alternative sources, transit modes, item substitutes, or split fulfillment options to meet specific needs.
Use back-to-back supply to expand product offerings
Oracle’s order promising can automatically generate a purchase requisition to fulfill an order for items you don’t normally stock from a supplier, or to initiate a transfer from an upstream location. The supply order and sales order lines are connected back to back, so you can track fulfillment status every step of the way.
Flexibly allocate supply for high-demand items
When demand exceeds supply for your products, you can restrict availability to preferred customers, sales channels or regions. You can choose up to three levels of allocation to control access. Precedence rules let you redeploy unused allocations to higher-priority customers or channels when needed.
Tailor promising options to reduce delays
In case of disruptions, you can select and update groups of order lines to expand availability. For example, you can override shipping locations, split fulfillment across sources or time, or access an unused supply allocation. You can also choose alternate transit modes and drop ship suppliers to expedite delivery.
See the before-and-after impact of rescheduling
When you reschedule order lines, Oracle’s order promising compares the on-time fulfillment performance of your new order priority and option selections with the previous ones. You can make further changes and reschedule as needed until you’re satisfied with the results.
Simplify capable-to-promise calculations
Manufacturers can schedule customer orders far in advance, often before production or supply procurement. Oracle’s solution assesses the lead times for components and materials, resource availability, and supplier capacity to determine a feasible delivery date. A bill of resources focuses capable-to-promise calculations and user views on the subset of components and resources driving the date.
Schedule complex configure-to-order items
When you schedule items that are assembled or picked to order based on a product model with multiple configuration options, global order promising considers the availability or lead time for each option the customer selects, as well as the lead time for its mandatory components.
Simulate sales order demands to explore "what if" scenarios
To prepare for a large potential order or respond to a sales inquiry, you can create simulated demands. You can then review projected availability dates and understand the impact on supply for other orders—without affecting order execution.
Synchronize promising, planning, and execution end to end
Oracle's order promising works in concert with Oracle Fusion Cloud Supply Planning to plan and execute fulfillment. Backlog management automates rescheduling, while supply planning optimizes the material requirements and resource delivery needed to meet promise dates. All applications synchronize their actions, giving you reliable and consistent insights about order status, bottlenecks, shortages, and expected availability dates.
Discover Oracle Cloud Order Management in these product tours.
Order Management customer successes
Customers in diverse industries across the globe leverage Oracle Cloud Order Management to drive operational excellence and customer satisfaction.
Order Management benefits
Omnichannel order-to-cash management unifies your customer experience
In a single view, manage orders from all your channels across multiple systems. Easily orchestrate all order-to-cash processes.
Optimize operational efficiency with an end-to-end supply chain solution
Order Management integrates with Oracle CPQ Cloud for a seamless user experience across the entire quote-to-cash process.
Take a tour of Configurator Cloud with Oracle Configure, Price, and Quote Cloud
Satisfy customer demands with global order promising capabilities
Maximize your profitability while meeting customer expectations. Flexible sourcing and smart fulfillment capabilities enable you to schedule complex fulfillment with best supply source.
Deliver Perfect Service with integrated front-and back-office solutions
How to deliver perfect service with integrated field service and logistics (PDF)
Improve your customer experience and time-to-market with Oracle's quote-to-cash solutions
Carrie West, Senior Product Marketing Manager, Oracle Advertising and CX
Erin Sun, Director of SCM Product Marketing, Oracle
Managing subscription revenue is a struggle for businesses with limited (or no) integration in between their front- and back-office systems. Oracle Fusion Cloud Applications’ recent launch of its enhanced quote-to-cash process helped solve this problem. The new solution is an integrated platform that connects Oracle Subscription Management, Oracle Configure, Price, Quote, Oracle Order Management, and Oracle Financials.
Read the complete postResources
Learn what’s new in the latest Order Management release
Review Cloud update readiness material to learn what’s new in your Order Management service and plan for quarterly updates.
Additional information
Access a library of documentation
Oracle Help Center provides detailed information about our products and services with targeted solutions, getting started guides, and content for advanced use cases.
Join a community of your peers
Cloud Customer Connect is Oracle's premier online cloud community. With more than 200,000 members, it's designed to promote peer-to-peer collaboration and sharing of best practices, product updates, and feedback.
Develop your Order Management skills
Oracle University provides you with free training and certification you can rely on to ensure your organization’s success, all delivered in your choice of formats.
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* Gartner® Magic Quadrant™ for Cloud ERP for Service-Centric Enterprises, November 4, 2024. Robert Anderson, Denis Torii, Sam Grinter, Naveen Mahendra, Tomas Kienast, Johan Jartelius.
** Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises, 2023 Published: 3 October 2023. Greg Leiter, Robert Anderson, Dixie John, Tomas Kiensat, David Penny
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