Hotels Optimize Operations and Guest Experiences with OPERA Cloud

Hotels and resorts around the world continue to trust Oracle Hospitality OPERA Cloud Property Management System (PMS). In the past fiscal year¹, Oracle has seen a 75% increase in properties using OPERA Cloud to improve efficiency across their operations. This includes freeing staff members from redundant administrative tasks so they can focus on customer services and providing guests more mobile options to enhance their stay at the click of a button. Brands selecting or extending their use of OPERA Cloud this past year include Wyndham, Pestana Hotel Group, Gervasi Vineyard Resort & Spa, Cinnamon Hotels & Resort, Meliá Hotels International, BWH Hotel Group, and more.

“Today’s hoteliers face a delicate balance of delivering exceptional guest experiences while increasing efficiency and growing revenue across their operations,” said Alex Alt, executive vice president and general manager for Oracle Hospitality. “With AI built-in, OPERA Cloud provides the complete integrated platform and intelligence they need to deliver both. From upselling and loyalty programs to events management capabilities and hundreds of partner plug-ins, OPERA helps hoteliers meet their margins while maximizing customer satisfaction.”

See our latest enhancements at HITEC in booth #224 or The Hospitality Show in booth #619 June 27-29th

Recent enhancements to the OPERA Cloud platform include:

• OPERA Cloud Sales and Event Management (OSEM) Essentials provides a comprehensive sales and events management solution for hotel properties with limited meeting rooms, event space inventory, and smaller group requirements. Accessible via mobile devices, OSEM Essentials enables team members to easily facilitate off-site customer visits and on-property site inspections, perform inventory checks or change booking at any time and any place.
• Oracle Hospitality Accelerator helps hotels streamline their transition from legacy systems to OPERA Cloud by automating the transfer of key data and metrics, such as reservations, payment methods, guest profiles, and loyalty preferences, etc.
• Oracle OPERA Cloud Mobile Guest Experience empowers hoteliers to engage with their guests prior to arrival through mobile devices, providing enhanced self-service check-in, integrated payment capabilities, support for guest loyalty, upsell programs, and more.
• Oracle Hospitality Payment Cloud Service enables brands in the US to accept the latest in contactless payment options, including debit/credit cards and Apple Pay, Google Pay, and Samsung Pay, without hidden fees and unpredictable costs. It offers transparent, fixed-fee rate pricing with no long-term contract or monthly minimum requirements.
• Oracle OPERA Cloud Central unites data and functionality from OPERA Cloud’s modules under a common user interface and login. With it, customers can get a comprehensive view of their business across distribution, sales, service interactions, loyalty programs, and more to make faster decisions that can benefit staff and guests. Capabilities include:
  • Distribution streamlines rate distribution and revenue for management teams by providing real-time updates across multiple channels.
  • Central Sales simplifies the management of accounts, contacts, opportunities, and reservations for regional and global teams.
  • Contact Center offers call center staff a new user experience and customizable designed screens to enable faster and more accurate reservation processing for properties across the estate.
  • Loyalty helps brands better serve guests and maximize customer loyalty by centrally gathering and managing guest data across multiple properties.
  • Enterprise Management reduces the complexity of managing a brands configuration and setup by enabling swift updates of rates, codes, brand standards, and settings.
• Oracle Hospitality Integration Platform (OHIP) now features more than 700 partners who have built or are actively building integrations, one of the largest libraries in the hospitality industry. Learn about the latest OHIP integrations that are driving hotel industry automation and efficiency at the Oracle Hospitality Blog.

¹ Oracle recent fiscal year ran June 1, 2022 to May 31, 2023

Contact Info

Oracle Hospitality

Oracle Hospitality brings more than 45 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability, and encourage loyalty. Cloud-based, mobile-enabled, with open APIs, Oracle’s OPERA Cloud property management and distribution, Simphony point-of-sale, reporting and analytics, and Nor1 upsell solutions accelerate innovation, increase revenue, lower IT cost, and maximize operating efficiency. To learn more, please visit www.oracle.com/Hospitality.

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